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Job Description

At Ecolab, we take on some of the world’s most meaningful challenges, helping customers
achieve clean water, safe food and healthy environments. Join Ecolab as a Customer Service
Agent and be part of a dynamic team that loves their work and enjoys each other. You are in in a
unique role to use your high energy and social skills to partner with our customers to help them
achieve maximum benefit from Ecolab’s products. As a team, we strive to exceed our objectives
to help drive greater customer satisfaction.

What’s in it For You:

• Enjoy work hours that fit the schedule you need and the option to work remote, hybrid, or
in-person!
• Opportunities for advancement within 6 months of your start
• Recognized for meeting performance goals
• Sharpen your professional business acumen
• Comprehensive benefits package starting day 1 of employment

What You Will Do:

• Handle Ecolab customer orders, service requests, and inquiries (Avg 80-120 inbound
calls per day)
• Operate in customer service software and embrace technology while speaking with the
customer to execute their requests
• Ensure a positive experience as you ask questions and listen empathetically
• Utilize solid problem solving and interpersonal skills
• Handle all calls in a prompt and courteous manner
• Represent the Ecolab purpose to make the world cleaner, safer and healthier!

Minimum Qualifications:

• High school qualifications or equivalent

• 1-2 years of customer service experience
• Experience with MS Suite Software (Outlook, Teams, Word, and Excel)
• Ability to accurately type a minimum of 25 words per minimum
• Ability to interact professionally with others and work independently in a fast-paced
environment
• Excellent verbal and written communication skills
• No immigration sponsorship available for this position
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Preferred Qualifications:

• Bachelor’s degree completed or in process

• 3-5 years of customer service experience in fields such as foodservice, call center, retail,
administration
• Highly dependable team player
• Ability to prioritize workload and complete responsibilities on time
• Experience using customer service software, such as SAP, Salesforce, CRM system,
Mainframe or order entry