Courtyard by Marriott,

Amritsar
THE HISTORIC INDIAN CITY OF AMRITSAR IS THE LATEST LOCALITY ON THE
SUBCONTINENT TO WELCOME A COURTYARD BY MARRIOTT PROPERTY. THE
COURTYARD-BRANDED HOTEL IN AMRITSAR WILL BE THE 18TH HOTEL TO COME
UNDER THIS UMBRELLA ACROSS THE COUNTRY.
NEERAJ GOVIL, SENIOR VICE PRESIDENT, SOUTH ASIA, MARRIOTT
INTERNATIONAL, SPOKE OF THE OPENING, SAYING, “COURTYARD BY MARRIOTT
IS ONE OF OUR FASTEST-GROWING BRANDS GLOBALLY AND BASED ON THE
SUCCESS OF THE BRAND IN INDIA, WE FORESEE TREMENDOUS OPPORTUNITIES
FOR OUR NEWEST ADDITION IN AMRITSAR.”
 INDUSTRIAL TRAINING PRESENTATION

Myself Amit Mahajan, Student of IHM Gurdaspur ,

Pursue a Training from COURTYARD BY MARRIOTT
For the period of 3 months. I have done many things and
learn many things from this period. Here I was telling my
those days and the things which I was done during the
training period through this presention.

So let’s get started…...

 DEPARTMENTS WHERE I HAVE DONE MY TRAININGS

HOUSEKEEPING

FRONT OFFICE F&B SERVICE

 HOUSEKEEPING

 Housekeeping is the management and routine support activities of running

and maintaining an organized physical institution occupied or used by people,
like
a house, ship, hospital or factory, such as cleaning, tidying/organizing, cooking,
shopping, and bill payment. These tasks may be performed by members of the
household, or
by persons hired for the purpose. This is a more broad role than
a cleaner, who is focused only on the cleaning aspect.[1] The term is also used to
refer to the money allocated for such use.[2] By extension, it may also refer to an
office or a corporation, as well as the maintenance of computer storage systems.[3]
 The basic concept can be divided into domestic housekeeping, for private
households, and institutional housekeeping for commercial and other
institutions providing shelter or lodging, such as hotels, resorts, inns, boarding
houses, dormitories, hospitals and prisons.[4][5] There are related concepts in
industry known
as workplace housekeeping and Industrial housekeeping, which are part of
occupational health and safety processes.
 WORK THAT I HAVE PERFORMED IN HOUSEKEEPING

 MAKING DEPARTURE ROOMS

 LAUNDARY WORK
 MAKING STAYOVERS ROOMS
 PUBLIC AREA CLEANING
 HANDLING GUEST REQUEST
 MAKING ERRAND CARD
 MAKING SOFA CUM BEDS
 MAKING WASHROOMS VERY SINCERELY
 Different types of Rooms
 SINGLE ROOM- A ROOM FOR
SINGLE OCCUPANCY
 DOUBLE ROOM- A ROOM FOR
DOUBLE OCCUPANCY
 QUEEN ROOM- A ROOM HAVING QUEEN
BED OF 6*5FT.
 KING ROOM- A ROOM HAVING KING
SIZE BED OF 6*6FT.
 SUITE ROOM- A ROOM HAVING LIVING
AREA AS WELL AS BEDROOM.
 TYPES OF LINENS

 FITTED SHEETS
 TOP SHEETS
 HAND TOWELS
 BATH TOWELS
 DUVET COVERS
 NAPKINS
 TABLES CLOTHS
 BED SHEETS
 PILLOW COVERS
 FACE TOWELS
 R’ Series chemicals used in housekeeping

 R1 used for Bathroom cleaning.

 R2 used for hard surfaces such as furniture.
 R3 used for glass cleaning.
 R4 used for furniture maintainer.
 R5 used for air fresheners.
 R6 used for toilet bowl cleaning.
 R7 used for floor cleaning.
 R9 used for bathroom cleaning.
 Taski spiral used for floor concentrate.
 OBSERVATIONS

 THE FIRST PRIORITY OF THE

HOUSEKEEPING DEPARTMENT IS THE
HANDLING THE GUEST REQUEST. ALL
THE WORK HAVE TO LEAVE WHEN THE
REQUEST IS TO BE MADE
 IF THE GUEST INSIDE THE ROOM
THEN CLEAN THE ROOM VERY
CALMLY AND POSITIVELY
 CONCLUSION
Being the part of COURTYARD BY MARRIOTT, I spent 3 months of my training in
MARRIOTT & learning a lot from the team of COURTYARD BY MARRIOTT.
The hotel giv es the golden opportunity to trainees to work in front areas with employees
and attend guest as well as interact with the guest, which makes our learning more fruitful.
Ev eryday we learn new things and faced new challenges which made us physically and
mentally strong for any situations. I will thank all those who supported me in this whole
journey
specially Thanks to Kamalpreet mam(HR EXECUTIV E) WHO giv es the best guidance The
better future. All the hotels staff
was v ery Supportive and Helping . This part of my life will always be
memorable.
Thank you
COURTYARD BY MARRIOTT & IHM GURDASPUR
YOURS SINCERELY
AMIT MAHAJAN
BATALA,PUNJAB
THANK YOU