CONTACT

JUWERIA H
Senior Relationship Manager Bengaluru, Karnataka
• +919901463350
juweriajuvi1234@gmail.com
WORK EXPERIENCE
SKILLS
HDFC LIFE INSURANCE, Bengaluru Karnataka
Senior Relationship Manager 11/2021 – Present Hard Skills:
Cross Selling
● Joined as a Senior Relationship Manager in HDFC Life Insurance to Credit Analysis
handle customer portfolio and Promoted as a Lobby Manager. Business Development
● Work for insurance sales operations and backend operations for life Coaching
insurance products like customer service, Portfolio management, Claims Online Advertising
and Policy admin.
● Researching on how customers are feeling about the products. Techniques:
● Built a professional working relationship with 4.9K customers, increasing Customer Service
client satisfaction ratings by 94%. Risk Management
Change Management
● Responsible for understanding the market and creating the new
strategy according to the trend.
● Review of documentation for all types as per policy/jurisdiction for Software:
all KYC/CDD documentation and raising a request for information/ Excel, Power point
documents required as the procedure.
● Provided monthly professional services to 1.7K members; attained an Languages:
85% customer satisfaction rating YoY. English
● Resolved issues by collecting relevant details from 3.2K customers for Hindi
Kannada
follow-up; achieved an 89% satisfaction rating from a post-call survey and
Telugu
Responded to billing and account information issues via 1.1K phone calls
and 2K emails, which resolved 83% of complaints and define a sales
target, track performance, and revise strategy to deliver on goal
responsible for resolving doubts clients to achieve greater business.
EDUCATION
ACHIEVEMENTS
Sri. Guru Thipperudra College
Bachelor of Science
● Completed my year target within 6 months. Bellary, Karnataka

● Qualified for HDFC Goa contest in OND’22 and got Excellence award
OTHER
for outstanding performance in OND’22.

● Qualified for HDFC Singapore contest in OND’22 and got Excellence award Certified Relationship
for outstanding performance in OND’22. Manager.
Certified Business
● Got Certification on Brilliant performance in the region being, Top 5 in Relationship Manager.
protection Share – Jan’22.

● Got Certification on Brilliant performance in the region being, Top 5 in

Number of Policies Share – Aug’22.

● Qualified for HDFC Singapore and Malaysia cruise contest JFM’23.

● Got Recognition and Awarded as “CLASH OF THE TITANS” winner- Karnataka

● Qualified for ELITE Distribution achiever’s meet JAS’23 and Qualified for the
entire contest in HDFC Life Insurance.

● Built loyal account base and long-term business relationships with clients
and Qualified all the international conclaves in HDFC Life Insurance.

● Got recognition from national head for overachieving monthly target.