Department of Information and Communications Technology Project Executing

ICT Project Management 1

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Project Executing Prepared by BN ProjekTechnik for:

Module Objectives 2

• Define Project
Leadership
• Define the required
communications skills
of a PM
• Define the techniques
in resolving conflict

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Department of Information and Communications Technology Project Executing

Topics for Discussion 3

• Project Leadership
• Types of Power
• Communications Skills
• Conflict Management
• Team Building

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Project Executing Prepared by BN ProjekTechnik for:

Skills Required of a Project Manager 4

PM BOK ® Sixth Edition Com pliant

Project Executing Prepared by BN ProjekTechnik for:

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Department of Information and Communications Technology Project Executing

Project Leadership 5

An ability to get things done well through others.

Vision
Commitment
Directions and
realistic timetable
A capacity to
attract a willing
team and make it
work

PM BOK ® Sixth Edition Com pliant

Project Executing Prepared by BN ProjekTechnik for:

Topics for Discussion 6

• Project Leadership
• Types of Power
• Communications Skills
• Conflict Management
• Team Building

PM BOK ® Sixth Edition Com pliant

Project Executing Prepared by BN ProjekTechnik for:

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Department of Information and Communications Technology Project Executing

Types of Power 7

Legitimate (Formal) power

– derived from the
person’s formal position
within the organization.

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Project Executing Prepared by BN ProjekTechnik for:

Types of Power 8

Coercive power – predicated on fear. It

is derived from the PM’s control over
the project and project personnel

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Department of Information and Communications Technology Project Executing

Types of Power 9

Reward power – involves

positive reinforcement and
the ability to award people
something of value in
exchange for their
cooperation

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Types of Power 10

Expert power – exercised

by individuals who are
held in particular esteem
because of their special
knowledge or skill.

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Department of Information and Communications Technology Project Executing

Types of Power 11

Referent power – this

accrues to the project
manager who has personal
qualities that others admire
or want to emulate.

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Project Executing Prepared by BN ProjekTechnik for:

Topics for Discussion 12

• Project Leadership
• Types of Power
• Communications Skills
• Conflict Management
• Team Building

PM BOK ® Sixth Edition Com pliant

Project Executing Prepared by BN ProjekTechnik for:

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Department of Information and Communications Technology Project Executing

Communication Skills 13

Written

Verbal

Nonverbal

Total Message Impact:

Words (7%)
Vocal tones (38%)
Facial expressions (55%)
PM BOK ® Sixth Edition Com pliant
Project Executing Prepared by BN ProjekTechnik for:

Topics for Discussion 14

• Project Leadership
• Types of Power
• Communications Skills
• Conflict Management
• Team Building

PM BOK ® Sixth Edition Com pliant

Project Executing Prepared by BN ProjekTechnik for:

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Department of Information and Communications Technology Project Executing

Project Conflict – Why it is Unavoidable 15

High-stress environment

Ambiguous roles

Multiple bosses

Prevalence of advanced
technology concerns

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Techniques in Resolving Conflict 18

Withdrawing
Smoothing
Forcing
Compromising
Collaborating

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Department of Information and Communications Technology Project Executing

Withdrawing 19

Retreating from actual or

potential disagreements
and conflict situations. It
is a delaying tactic but
fails to resolve conflict.

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Smoothing 20

Consists of de-
emphasizing the
opponents’ differences
and emphasizing their
commonalities over the
issues in question.
It keeps the atmosphere
friendly but avoids solving
the root causes of the
conflict

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Department of Information and Communications Technology Project Executing

Forcing 21

Exerting one’ s
viewpoint at the
potential expense of
another party, thus
establishing a win-lose
situation. (should be
used as a last resort)

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Compromising 22

Consists of bargaining
and searching for
solutions that attempt to
bring some degree of
satisfaction to the
conflicting parties. Neither
party wins.

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Collaborating or Problem Solving 23

The project manager

addresses conflict directly
in a problem-solving mode
to get the parties working
together
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Considerations in Resolving Conflict 24

The relative importance and

intensity of the conflict
The time pressure for resolving
the conflict
The position taken by players
involved
Motivation to resolve conflict on
a long or short-term basis

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Project Executing Prepared by BN ProjekTechnik for:

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Department of Information and Communications Technology Project Executing

Topics for Discussion 25

• Project Leadership
• Types of Power
• Communications Skills
• Conflict Management
• Team Building

PM BOK ® Sixth Edition Com pliant

Project Executing Prepared by BN ProjekTechnik for:

Teambuilding Activities 26

Integrate teambuilding in all

project activities

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Department of Information and Communications Technology Project Executing

Module Summary 27

§ Leadership is the ability to get things done well

through others.
§ The types of power include: 1) Legitimate or
Formal; 2) Coercive; 3) Reward; 4) Expert; and
5) Referent Power.
§ The Project Manager should be well versed in
the written, verbal, and nonverbal
communication skills.
§ Conflict Management approaches include: 1)
Withdrawing; 2) Smoothing; 3) Forcing; 4)
Compromising; and 5) Collaborating.

PM BOK ® Sixth Edition Com pliant

Project Executing Prepared by BN ProjekTechnik for:

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