QUESTIONING TOOL

PROVIDE HOUSEKEEPING SERVICES TO GUESTS

Questions to probe the trainee’s underpinning knowledge Satisfactory response

Extension/Reflection Questions Yes No
1. Why is it necessary to iron the back side of the collar?
2. What type of washing is suited for gown and suits?
3. What is the reason in turning the shirt inside out before washing?
4. A cleaning tool used to collect dust and dirt with a help of a
broom.
5. It is a machine that is used drying for guest clothes and linen.
6. What can cause a heavy physical workload and excessively bodily
motion?
7. What is the most expensive room provided by a hotel?
8. What is a room status terminology where there is a guest
occupying and it has already been cleaned by a housekeeper?
9. In case there is no receptionist, how will you handle last minute
booking/appointment?
10. How will you handle a sexually aggressive client?
11. What is the standard size of a queen pillow?

The trainee’s underpinning knowledge was: Satisfactor Not

y Satisfactory