Khushneet Gupta

(+91) 8879493009 | khushneet.kaur13@gmail.com

SUMMARY:
Results-driven professional with ~7 years of experience in People Strategy and Analytics, coupled with a background in Financial
Services. Proficient in strategy formulation, cost optimization, data-driven decision-making, and talent development. Actively
pursuing challenging roles in People Analytics or Consulting to contribute to organizational success.

EXPERIENCE
eClerx Services Limited (5 Years 10 Months) Mumbai

Associate Process Manager, People Strategy and Analytics | October 2021 – Current
Process Manager | July 2020 – September 2021
Senior Analyst | May 2018 – June 2020
• Key Strategic Projects:
• Collaborated closely with board members and India HR Lead to conduct research and develop strategic decks aimed at
setting perspective for the upcoming fiscal year.
• Developed an HR scorecard to identify lead and lag people KPIs by aligning HR leadership KPIs and organizational goals.
• Conceptualized and designed an Initiative Skills University aimed at aligning business priority skills, employee skill
taxonomy with career opportunities to enhance our build vs. buy strategy.
• Orchestrated the development of a quarterly dashboard for eClerx's Director, offering a comprehensive view of European
subsidiaries analysis from multiple perspectives.
• Cost Analysis / Optimization:
• Utilized mathematical models to restructure a client's business model from Full-Time Equivalent (FTE) to transaction-
based, resulting in improved profit margins.
• Identified and governed cost-saving opportunities worth $3.5Mn through HC rationalization, bench governance, build vs.
buy strategy, and leveraging government schemes.
• Built an Excel simulation to model various bonus payout scenarios, leading to a presentation to leadership and subsequent
policy revision expected to save $3.8 million over the next 5 years.
• Developed an Excel Simulator to accelerate the launch of new business initiatives, effectively managing sudden staffing
needs. This tool facilitated revenue forecasting, identified staffing requirements, and optimized resource allocation to
minimize overtime payouts.
• Created a mathematical model to forecast wage costs, predicting Gross Margin for the upcoming three months, offering
early insights into factors affecting profitability for the business.
• Talent Analytics:
• Conducted analysis to reduce attrition rates among top clients, examining factors including span structure, career
progression, employee engagement, and compensation.
• Developed an Early Warning System for Attrition, utilizing machine learning techniques to forecast attrition rates and
identify employees likely to leave.
• Performed data analysis and shared insights across the HR spectrum, including forecasting engagement trends and
conducting Churn Analysis.
• Created real-time interactive dashboards for Recruitment, Attrition, Induction Experience, and Diversity, Equity, and
Inclusion (DEI) in Power BI and Fusion Analytics Warehouse.
• Capability Development Strategy and Analytics:
• Managed 35% of the Training budget, resulting in a remarkable 55% increase in organization-wide learning engagement.
• Elevated Learning RoI from 3X to 5.5X.
• Crafted and executed an industry award-winning, comprehensive learning and development strategy, encompassing
research, content design, and the successful implementation of company-wide Certification Programs in collaboration with
international universities.
• Certified over 2000 employees, including managers, leadership teams, and consultants, across India, U.S., U.K.,
Singapore, and global sales offices.
• Achieved an exceptional 8x increase in employee engagement, accumulating over 35,000 hours of learning, with 97%
adoption rate for learning offerings.
• Conducted organization-wide skills gap analysis, utilizing data analytics to identify deficiencies, recommended targeted
training, and implemented a data-driven progress monitoring system, resulting in a 20% improvement in aligning
employee skills with organizational requirements.
• Designed and managed tailored learning journeys for both First-Time Managers and Senior Managers, achieving a
remarkable NPS of 4.8/5.0, while also effectively overseeing end-to-end Leadership Development Programs.
• Established rigorous performance metrics and devised evaluation processes to gauge the success of L&D initiatives at L4.
• Proactively identified opportunities for online learning initiatives and played a key role in driving their implementation.
 • Recognition and Awards:
• Industry Award – 2021 Brandon Hall Award (Bronze) for Best Certification Program.
• Two-time Employee of the Year (March 2021 and 2022).
• Leadership Values Award (Nov 2020) – Youngest employee in the organization to win this award.
• Pinnacle Award (December 2019) for domain expertise and embodiment of organizational values

TresVista Financial Services Pvt. Ltd. (1 year 2 Months) Mumbai

Financial Consultant | January 2017 – March 2018

• Private Equity firm with $13.6 billion in assets and a U.K.-based investment bank in the commodity sector
• Conducted portfolio screening, comparable analysis, and created financial models.
• Conducted comprehensive industry research, prepared investment proposals, pitch decks, and client presentations.

SKILLS AND TOOLS

• Data Visualization & Dashboards – Excel, PowerPoint, Power BI, Oracle’s Fusion Analytics Warehouse (FAW)
• Data Analysis or/and Automation – Python and Advance Excel and Pivot tables
• Financial Tools - Bloomberg, Capital IQ, FactSet
• Power Skills - Problem-Solving, Curiosity and Self-Motivated

EDUCATION AND CERTIFICATIONS

• Bachelors of Engineering in Electronics and Telecommunications from Mumbai University (May’2016)
• HSC from Maharashtra State board (Feb’2011)
• SSC from Maharashtra State board (Mar’2009)
• Data Visualization & Storytelling by University of Miami (online)
• Applied Business Analytics by ISB
• Certification in Machine Learning from Imaritcus & National skill Development

ADDITIONAL ACTIVITIES
Participated in AIESEC, the largest youth organization, within the Business Development department. Facilitated fundraising
efforts for diverse corporate and developmental events, aimed at fostering student exchange opportunities and promoting global
engagement.