NURS FPX 5003 Assessment 2 Interview of Health Care Professional

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Assessment 2: Interview Of Health Care Professional
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Student Name
Capella University
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Course Name
m Prof Name
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MAR 24, 2025
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Exploring Healthcare Needs Through Professional Insights
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Conducting interviews with healthcare experts is a valuable approach to understanding
the diverse healthcare needs of populations served by healthcare organizations.
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Integrating real-world experiences of healthcare professionals with healthcare data
informs the development of effective strategies. It's crucial to grasp how healthcare
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professionals communicate with patients, especially from diverse backgrounds, to

provide adequate health information for informed decision-making.
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Interview with Dr. Mud Swamp

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Dr. Mud Swamp, overseeing various health programs and clinical initiatives at West
Virginia College, shared insights into addressing healthcare needs. Employing
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strategies like interviews, stakeholder meetings, and surveys, alongside tools like the
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Plan-Do-Study-Act (PDSA) cycle, accelerates organizational improvement. The PDSA

cycle evaluates care quality and guides necessary improvements in clinical settings.
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Cultural Competence and Healthcare Disparities

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Healthcare disparities persist in the US, particularly in serving minority and low health
literacy populations. The Cultural and Linguistically Appropriate Services (CLAS)
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standards aim to address these disparities, fostering health equity. Implementing CLAS
requires cultural competence and humility among healthcare providers.
Evaluation Criteria for Strategies
Organizations evaluate strategies based on relevance, soundness, effectiveness,

efficiency, impact, and sustainability. Hiring external evaluators or assigning internal
staff helps assess healthcare systems' efficiency and guide future decisions.
Application of CLAS Standards at West Virginia College Hospitals
West Virginia College hospitals employ patient-centered communication and address

cultural barriers, aligning care with the Chronic Care Model. Effective communication
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methods improve patient outcomes, especially for diverse populations with low health
literacy.
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Benefits of National CLAS Standards
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National CLAS Standards enhance healthcare equity by respecting patient preferences
and communication needs. They foster effective communication in multicultural settings,
aiding in reducing healthcare disparities.
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Epidemiological Principles in Public Health
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Epidemiological principles underpin disease surveillance, focusing on understanding
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disease causes, treatments, and population impact. They aid in identifying at-risk
groups based on demographic characteristics.
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Strengths and Challenges in CLAS Implementation

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West Virginia College Hospital's commitment to CLAS has addressed healthcare

disparities. However, challenges include resource constraints and communication
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issues, particularly in rural areas.

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Organizational Strategies and Communication
Effective communication is pivotal in healthcare settings. West Virginia College Hospital

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prioritizes clear and accurate information exchange, empowering staff to incorporate

patient preferences into treatment decisions.
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Conclusion
Identifying healthcare needs informs resource allocation and fosters collaboration.

Healthcare organizations like West Virginia College Hospital advance health equity and
improve patient outcomes by adhering to CLAS standards and addressing challenges.
References
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targeting the health sector? European Journal of Public Health, 32(Supplement_3).
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Annalee A., M. (2022). Culturally competent patient care: A review of the CLAS
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standards. International Archives of Public Health and Community Medicine, 6(2).
https://doi.org/10.23937/2643-4512/1710077
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Aron, D. C. (2019). The complexity of context. Complex systems in medicine, 101–114.
https://doi.org/10.1007/978-3-030-24593-1_9
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Barksdale, C. L., Rodick, W. H., Hopson, R., Kenyon, J., Green, K., & Jacobs, C. G.
(2016). Literature review of the national CLAS standards: Policy and practical
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implications in reducing health disparities. Journal of Racial and Ethnic Health
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Disparities, 4(4), 632–647. https://doi.org/10.1007/s40615-016-0267-3
Dineen-Griffin, S., Garcia-Cardenas, V., Williams, K., & Benrimoj, S. I. (2019). Helping
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patients help themselves: A systematic review of self-management support strategies in

primary health care practice. PLOS ONE, 14(8).
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https://doi.org/10.1371/journal.pone.0220116
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Gehlert, S., Choi, S. K., & Friedman, D. B. (2019). Communication in health care.
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Gomez, L. E., & Bernet, P. (2019). Diversity improves performance and outcomes.
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Journal of the National Medical Association, 111(4), 383–392.

https://doi.org/10.1016/j.jnma.2019.01.006
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Harvard Medical School (2022). Using epidemiological tools to evaluate human disease.
Postgraduateeducation.hms.harvard.edu.
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Hegazy, M., Elsayed, N. M., Ali, H. M., Hassan, H. G., & Rashed, L. (2019). Diabetes
Mellitus, nonalcoholic fatty liver disease, and conjugated linoleic acid (Omega 6): What
Is the Link? Journal of Diabetes Research, 2019, 1–7.
https://doi.org/10.1155/2019/5267025
Isoherranen, K., O’Brien, J. J., Barker, J., Dissemond, J., Hafner, J., Jemec, G. B. E.,
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L. (2019). Atypical wounds: Best clinical practice and challenges. Journal of Wound
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Minority Health (n.d). CLAS, cultural competency, and cultural humility.

https://www.minorityhealth.hhs.gov/Assets/PDF/TCH%20Resource%20Library_CLAS%
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NHS England and NHS Improvement. (2021). Plan, Do, Study, Act (PDSA) Cycles and
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psychological safety of healthcare workers. International Journal of Environmental
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Spitzer-Shohat, S., & Chin, M. H. (2019). The “Waze” of inequity reduction frameworks
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for organizations: a scoping review. Journal of General Internal Medicine, 34(4),

604–617. https://doi.org/10.1007/s11606-019-04829-7
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Think Cultural Health. (n.d.). Summary of key findings.

https://thinkculturalhealth.hhs.gov/assets/pdfs/clas-ncs-evaluation-project.pdf
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Timpel, P., Lang, C., Wens, J., Contel, J. C., Schwarz, P. E. H., & CARE study group,
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On behalf of the M. (2020).

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Assessment 2: Interview Of Health Care Professional

professionals communicate with patients, especially from diverse backgrounds, to

Interview with Dr. Mud Swamp

Plan-Do-Study-Act (PDSA) cycle, accelerates organizational improvement. The PDSA

Cultural Competence and Healthcare Disparities

Evaluation Criteria for Strategies

Organizations evaluate strategies based on relevance, soundness, effectiveness,

Application of CLAS Standards at West Virginia College Hospitals

West Virginia College hospitals employ patient-centered communication and address

Strengths and Challenges in CLAS Implementation

West Virginia College Hospital's commitment to CLAS has addressed healthcare

issues, particularly in rural areas.

Organizational Strategies and Communication

Effective communication is pivotal in healthcare settings. West Virginia College Hospital

prioritizes clear and accurate information exchange, empowering staff to incorporate

Identifying healthcare needs informs resource allocation and fosters collaboration.

patients help themselves: A systematic review of self-management support strategies in

Journal of the National Medical Association, 111(4), 383–392.

Minority Health (n.d). CLAS, cultural competency, and cultural humility.

for organizations: a scoping review. Journal of General Internal Medicine, 34(4),

Think Cultural Health. (n.d.). Summary of key findings.

On behalf of the M. (2020).

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