For Product Failure Feedback only (PFR) Check

Check
For Non Standard Warranty Support (NSWS) Revision date: 2020-05

CHAIN REF: TSxxxxxx Registration DATE : 16-Jan-2020

NSWS REF / UCHP / EXT COV CLAIM REF xxxxx DEALER NAME PT Indotruck Utama (PT ITU)
DEALER ID 138660

CUSTOMER/ MACHINE INFORMATION

Branch Samarinda Issuer Ircham Purnama Jati
Customer Name PT. PSM Machine Location Muara Pahu - Melak
Contact Person Contact Number
Machine Equipment Standard Bucket Work Order No.

MACHINE MODEL EC 140 BLC DELIVERY DATE

SERIAL NUMBER 16590 FAILURE DATE 13-Feb-2021

Machine Age:
CAUSAL PART NUMBER ACTUATOR FAILED HOUR METER 5368

CAUSAL PART DESCRIPTION VOE21124198 FINAL REPAIR DATE

FINAL REPAIR HOUR
1474,7
FUNCTION GROUP 236/410
METER
APPLICATION (JOB SITE
DEFECT CODE 82 - Broken in pieces / Fractured / Pull apart 15 - Aggregates, sand, gravel
ENV.)
LOCAL EXTENDED WARRANTY Check YES Check NO

GLOBAL EXTENDED WARRANTY Check YES Check NO

IS UNPLANNED STOP Check YES Check NO

FAILURE INFORMATION

COMPLAINT Engine RPM cannot idle (engine RPM is always high ) and Error 187 No signal on the display

Defective Actuator, this is because the coil in the actuator is burned

CAUSE
Error 187 no signal on the display, because the I - ECU installed uses I - ECU EC 210 B, where the software is different

- Check Machine Condition , Check Data Vehicle Information By VCADS

- Test Running Engine and Check Error Code by VCADS
- Inspection and Measuring Harness to Actuator RPM , Inspection Coil Actuator and Mechanical Actuator
CORRECTION - Measurement results : ( Pin E14 - Pin E15 = 2,3 V OK ) , ( Pin E16 - E17 = 1,1 V ok ) , ( Pin E16 - Pin E18 = 1,1 V OK ) ,
( Pin E16 - E19 = 0,5 V OK )
- Inspection Visual Coil Actuator , Found the Coil Actuator Burned
- Check Fuse V - ECU , and check Feed Voltage V-ECU , Check Visual I-ECU ( I - ECU used EC 210 B )

COMMENT Replace Actuator and I - ECU

COMPONENT REPLACEMENT INFORMATION

COMPONENT OLD COMPONENT NEW COMPONENT
DESCRPTION PART NO S/NO PART NO S/NO
ACTUATOR VOE21124198
Instrument Panel VOE14636301

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ATTACHED DOCUMENTS YES NO

MATRIS Reading Check YES Check NO

VCADS Job card Check YES Check NO
Pictures Check YES Check NO
Component Inspection Form Check YES Check NO

BACKGROUND OF JUDGMENT
CLAIMS HISTORY (PREVIOUS CLAIM RELATED TO CURRENT FAILURE)

ATTACHED PHOTOS

Machine location Machine serial number

Failed Hour Meter

ATTACHED PHOTOS

Vehicle Data Unit by VCADS Error Code by VCADS

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 Position Actuator Measurement Pin E14 - E15 = 2,3 V

ATTACHED PHOTOS

Measurement Pin E16 - E17 = 1,8 V Measurement Pin E16 - 19 = 0,6 V

ATTACHED PHOTOS

Inspection the Actuator Coil The Actuator is Burned

Inspection Error 187 No Signal Chasis ID by VCADS I-ECU used EC 210

Check Fuse VECU and Feed Voltage Check Visual Part Number I- ECU

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Reading data VCADS Reading data VCADS

Reading data VCADS Reading data VCADS

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