Professional Documents
Culture Documents
EXECUTIVE SUMMARY:
Learn more about the Power of One and our life-of-mine solutions at hexagonmining.com.
This reminder of the approaching renewal date for your maintenance agreement includes details of the
renewal order to assure continued coverage and technical support. The agreement provides a
comprehensive set of tools and solutions for your success.
Your active maintenance agreement includes access to download the latest software updates, hot fixes
and security patches. We continue to integrate our products and add new features, with new releases
aimed at improving your processes, production and safety while increasing the speed of reporting to help
you and your team make near real-time decisions. Most MinePlan software updates are available online
24/7 for immediate download. (If the required update is not available online, please contact your local
support team.)
An active maintenance agreement also ensures continued omni-channel technical support, seven days
a week from phone, web, or email. Hexagon’s support specialists are experts in our solutions and
committed to making your projects a success. Enjoy access online to self-help documentation, webinars
and educational seminars, such as HxGN LIVE.
This is an excellent opportunity to work with our services team to enhance your technology and
processes. Our support team will work with you to select the best option to maximize upgrades and
enhancements. Should you have any questions or concerns about this renewal, please contact your
account manager.
We are excited to continue this journey with you and be your technology partner.
Thank you,
Hexagon’s Mining division
SUPPORT BENEFITS:
Maintenance provides software / hardware support to help your mine succeed. Below are the key
elements included in the support offering:
Software Upgrades Upgrades to installed software modules Firmware upgrades as they are
as they are released released
Bug fixes Bug fixes ad patches to installed software Bug fixes/patches to installed software
modules as they are released modules on release
Phone/Email
Operations
• Telephone support for all operations Telephone support during local business
products and all issues during local hours
business hours
• Out of hours support for critical
support issues for operations products
Planning
• Telephone support for planning
Omni Channel products and all issues during extended
Support hours
• Submit online/email tickets
• Review status of tickets and
Online/Email associated reporting
Customer Success
One to two visits required. Priced separately on maintenance contract.
(site/wellness checks)
CONTRACT TOTAL:
All prices are in USD
YEAR 1 YEAR 1 YEAR 2 YEAR 3 YEAR 4 YEAR 5 TOTAL
CONTRACT OVERVIEW:
All prices are in USD
YEAR 1 YEAR 1 YEAR 2 YEAR 3 YEAR 4 YEAR 5 TOTAL
ORDER DETAIL:
Subtotal:
ASSUMPTIONS:
1. Pricing provided is exclusive of any and all taxes. Any taxes Hexagon Mining pays, other than sales tax, shall
be reimbursed by the customer.
2. Pricing provided assumes no changes from what is reflected in this Order, whether as additions or
subtractions.
3. Pricing is contingent upon equipment quantities provided by the customer and is subject to change.
Order No: Q-26462 | Client Id: ID0295 | SAP Id: 342839
HEXAGON | RENEWAL ORDER
4. Pricing assumes the customer is concurrently purchasing maintenance coverage. Pricing will be valid for 30
days from the date the document was created.
5. Foreign exchange rates are subject to recalculation under any of the following conditions:
1. Thirty calendar days have passed from proposal date.
2. Price list is in USD, presented in USD at 1.00 per 1 USD.
3. If spot rate changes by +/- 10%, order totals will be revalued at present rates.
4. Exchange rates are subject to fluctuation and the final local amount charged may vary at the time of
invoicing.
Thank you for choosing Hexagon Mining. This Order Form and the General Terms and Conditions form the agreement for
purchase and/or subscription of goods and services. Our General Terms and Conditions may be found on our web page
at https://hexagonmining.com/terms-and-conditions.
All hexagon safety products, including but not limited To traffic awareness, collision avoidance, fatigue monitoring
systems, fleet management systems, high precision guidance and mine monitoring products are intended as additional
tools to assist in identifying potential danger and managing mining activity such as traffic threats. These products are
to support, not replace, an alert and conscientious driver, operator, or other qualified personnel. No product can detect
all threats within the detection window. Products are not designed as a substitute for proper safe driving and visual
monitoring and scanning procedures. A vigilant, effective person is required at all times in all situations. The vehicle
operator remains fully responsible for operating the vehicle and ensuring the safety of the passengers, pedestrians,
and other traffic. Never use hexagon products for Applications other than their intended and authorized use. Before
installing, handling, using, or servicing any product, review the data sheet, manuals, and application notes to ensure a
comprehensive understanding of the operations and limitations of such product. Failure to comply with these instructions
could result in serious injury or death.
CLIENT PROCUREMENT
Check box below if your company policy requires an internal Purchase Order for billing:
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Yes PO PO Reference Date
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Note: All terms and conditions are as defined and accepted in this Order Form.
NOTES:
By signing this Order Form or by issuing a Purchase Order in response to this Order Form, you acknowledge acceptance
of terms, delivery of goods and authority to enter a contract on behalf of your company with no further purchase
requisition required. Any acceptance by Customer of an Order Form or a Quotation, or issuance of a Purchase Order in
response to any Order Form or Quotation, is expressly limited to acceptance of Hexagon Mining Terms and Conditions.
Customer’s ordering of Products (Software, Hardware, Services, Annual Maintenance or Subscription) from Hexagon
Mining shall constitute acceptance of these Terms and Conditions. Hexagon Mining hereby expressly objects to and
rejects any additional or different terms or conditions contained in any Customer Purchase Order (or other Customer-
issued document), unless expressly agreed to in writing by an authorized representative of Hexagon Mining. This Order
Form shall only be binding to Hexagon Mining when accepted as described above, followed by our commencement
of performance, delivery of Products or by execution of a formal written Agreement. You may not cancel or amend an
Order Form once acceptance has been confirmed, unless otherwise agreed by Hexagon. Please review this Order
Form carefully for accuracy. Your acceptance indicates not only your agreement to purchase or subscribe, but also the
accuracy of the contents of this Order Form.
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Signature Date
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Blank (Please Initial) I have read and understand the Terms and Conditions.
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This Order form is a legally binding agreement. Please read and complete the required sections above.
Cheque Payment
Contractor Information
Please ensure the pricing in your Purchase Order matches the total above. For questions call +61 7 3117
8819.
All taxes, duties and fees are the responsibility of the client and are not included in this proposal. The proposal
provided, the End User License Agreement (“EULA”) and Hexagon Mining’s Terms and Conditions provided to you
with your HxGN MinePlan® software license(s) is the only document that will govern the ownership, use and any
other rights relating to the licensing of our MinePlan software and related materials. Hexagon Mining does not accept
or agree to any additional terms and conditions provided for the payment of MinePlan software, related materials
and/or MinePlan software annual maintenance. Hexagon Mining Terms and Conditions are available at
https://hexagonmining.com/terms-and-conditions.