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Download textbook ebook A Brain For Business A Brain For Life How Insights From Behavioural And Brain Science Can Change Business And Business Practice For The Better 1St Edition Shane Omara Auth all chapter pdf
Download textbook ebook A Brain For Business A Brain For Life How Insights From Behavioural And Brain Science Can Change Business And Business Practice For The Better 1St Edition Shane Omara Auth all chapter pdf
Series Editors
Peter Chadwick
Ideas For Leaders
London, United Kingdom
Roderick Millar
Ideas For Leaders
Edinburgh, United Kingdom
Neuroscience is changing our understanding of how the human brain works
and how and why people behave the way they do. Properly understood,
many of these insights could lead to profound changes in the way businesses
interact with their employees and customers. The problem is that, until now,
most of this research has been published in specialist journals and has not
made its way to managers’ desks. At the same time, however, business leaders
and managers are faced with a plethora of extravagant claims based on
misunderstood, or exaggerated, neuroscientific research. Palgrave’s The
Neuroscience of Business series seeks to bridge the gap between rigorous
science and the practical needs of business. For the first time this series will
describe the practical managerial applications of this science in an accessible,
but in-depth, way that is firmly underpinned by a clear explanation of the
science behind the management actions proposed.
In the course of the journey we are going to undertake in this book, I invite
you to open your mind to a whole variety of possibilities that discoveries in
the modern brain and behavioural sciences have provided us with. I invite
you to take advantage of these discoveries and to attempt to use the knowl-
edge that you’ve gained to make your workplace, your organisation, a kinder,
gentler and, above all, a smarter place to work in.
Overall Goal of the Book: To bring adaptive and practical insights from
brain science to change business and business practice for the better. Why?
Because the brain matters in business: without a brain, you have no business.
The brain is the most complex structure in the known universe. The brain is
responsible for each of us being conscious, being able to think, feel and
behave. The brain is also profoundly plastic and can change for the better or
worse as a result of experience.
v
vi Preface
ever before. Behaviour change is hard. Adopting tactics and strategies that are
well founded in the science of brain and behaviour can help individuals and
organisations to adapt to the demands of the modern world.
I toyed with the idea for writing a book like this over quite a few years. A few
false starts, and much discussion and encouragement later, the book was
finally underway. The delay turned out to be useful—or at least I rationalise
it as such—as much of the literature I have been able to cite and discuss here
simply did not exist or was in too immature a state to be useful. Things are
advancing rapidly now, and books like this, which deliberately try to steam-
roller disciplinary boundaries, are now possible.
I owe many people thanks for this book eventually emerging: Maura and
Radhika, for all the reasons you both know; my family and extended family,
especially Lorinda and Myles, with whom I have had many (surprisingly!)
useful conversations. Thanks are also especially due to Dr Tara Swart for
introducing me to Roddy Miller who gave great encouragement to this
project through many emails and discussions; Stephen Partridge, my editor
at Palgrave Macmillan for giving the book the go-ahead. Others provided
encouragement and useful discussion at differing points—Vincent Walsh;
Laurie Knell; Tara Swart. Lynn Scarff and Ian Brunswick of Science Gallery
Dublin kindly supported the ‘Brain for Business’ lectures in the Science
Gallery Dublin, and Jess Kelly of NewsTalk provided expert moderation and
hosting of the events. Thanks are also due to the co-presenters and discus-
sants (especially Stephen McIntyre and Aoife Lyons) as well as the attendees
at these events for sharp questions and comments. I have also had many
useful conversations with many colleagues in a wide variety of organisations
and businesses—from academic and research, pharma, finance, law and
accounting, clinical and tech (I won’t name the individuals to spare their
blushes). Two blogs have been immensely useful to me, by providing alter-
native viewpoints on all sorts of business-related matters: Flip Chart Fairy
ix
x Acknowledgements
Index 157
xi
1
A Background Scenario from Organisational
Life
There are many industries that one could choose for the purposes of pre-
senting the story to follow, but here I choose an industry that I have long
observed, namely the pharmaceutical industry. Novel and selective drugs are
essential to my research work on the ageing brain and occasionally have
proved very useful for the relief of minor headaches or other minor ailments!
The pharmaceutical industry has many problems: competition for highly-
qualified scientific staff, the high cost of bringing new drugs to the market,
the risks of unexpected ‘adverse events’ caused by those drugs when adminis-
tered to patients in a litigious society, a product pipeline that lacks new
blockbuster drugs, a product development life cycle that can extend over
decades, competition between companies for market shares and, increasingly,
very severe competition from vendors of generic drugs when blockbuster
pharmaceuticals come off patent. A wave of consolidation between many of
the large pharmaceutical companies has taken place over the past two decades
or so; this is a trend that is likely to continue. Opportunities for consolida-
tion have revolved around finding partners that make logical sense in terms
of the eventual goal of bringing novel drugs to the market. Do the potential
partners match in terms of product pipeline, production facilities, novel
bioassays, product distribution, logistics, cost-control and innovation? Is
there hidden value in the large library of compounds, molecules and other
agents that most of the pharmaceutical industry possesses? Will the eventual
company have an internal and external logic that makes sense to investors,
regulators, prescribers and patients? These issues are very complex and are
difficult for one person to grasp in their entirety; in an important sense,
mergers of these multi-billion dollar or euro entities with their tens of
thousands of employees involve a complex act of faith, vision and facts.
CEO Profiles
Tom Spengler, late 50s, overweight, face flushed, has been CEO of
Alphapharm for 15 years and believes there is nothing he doesn’t know
about his company or the pharma industry; the merger today is to be his
legacy for the future. After all, combining the businesses will allow them
to combine product lines, pool revenues, enhance research and develop-
ment activities, and allow a single marketing and advertising line. Only
good can come from this, Tom believes, and he has worked the numbers
to prove it—or rather, his handpicked financial analysts ran the numbers
for him. This was his chance to make good the loss of face and the loss of
money on his previous merger attempt with another pharma company—
one that betrayed him in the end.
Jim Johnson, early 40s, trim, fit and CEO of Germane Biotech, originally
founded on spinoffs from his research work at a leading university hospital, is
ambitious, driven and knows that he doesn’t know enough about the pharma
industry. He is also cautious and knows how to read a balance sheet. His
years in biotech have led to him to be cautious about supposed new
opportunities. He is especially adept at focusing on downside risks, having
been involved in several failed large-scale clinical trials.
Mary Kearney, mid 40s, accountant by training, CEO by vocation, was a
recent surprise appointment to head Levenson-Herbert Pharmaceuticals after
The Opening 3
many years spent in the music industry, another industry with a rapidly
changing business model and collapsing revenues. She knows how to read
balance sheets, and her training in a major accountancy practice during a
period when it merged with difficulty with another major practice. She
particularly understands that the future is not a continuation of the past—
that businesses need to be especially careful that they are not overtaken by
technological changes that come seemingly from nowhere.
The Companies
All three pharma companies are mid-ranked by market capitalisation. Tom
expects, on the basis of his numbers, that the merged entity will be worth
more than the three companies would be if kept apart. Tom has chosen his
numbers carefully in order to make the strongest possible case for the
proposed three-way merger.
The Opening
Tom, Jim and Mary enter the boardroom ahead of their teams, with Jim and
Mary speaking quietly to each other. Tom strides ahead of them; this is his
day, a day to create a legacy. His mouth is a little dry, and his heart is beating
a little faster than usual. Some twinges in his chest he attributes to stress. He
feels, as he likes to put it, good stress—stress to keep him on top of things, to
keep his edge. Jim and Mary are smiling a little, and their hearts are beating
quickly, and their breathing is faster than normal. Curiously, neither of them
has really looked Tom in the eye when they were shaking hands, but he
hasn’t really noticed. He hasn’t noticed that their conversation is largely
directed to each other, rather than him. But then, he has other things on
his mind…
Tom has worked very hard for this day: spotting the initial opportunity,
negotiating with his board, selling them the idea, working the numbers,
eyeballing all the legal documents. He has directed his team from the start,
driving them hard, and making sure they were informed on a need to know
basis—which wasn’t much, because, after all, he, Tom, was the visionary. He
was right to keep driving ahead and push his team in this direction—he was
paying them enough! And for the ones who questioned his numbers and
judgement—well, they were disloyal and jealous, just wanting to stop him
4 1 A Background Scenario from Organisational Life
grabbing his moment in the sun. Just as well he got rid of them! A good team
is a unified and obedient team, directed by a strong leader who knows his
own mind. A good team player knows they have a job to do, and they should,
indeed must do it, and it alone. That is what they trained for; they shouldn’t
fool themselves that they can learn to do other jobs. He mulled again on the
logic of the merger. All the companies are of a similar size, and there seems to
be a good strategic fit and an excellent business case to bring them together.
They all have the same core market, but bring different strengths. Germane
Biotechnology has a very strong research and development unit, which is
generally regarded by observers as industry-leading. Alphapharm has a very
strong logistics and distribution network and is well diversified around the
world. Levenson-Herbert has a well-branded market presence and is excep-
tionally adept at sourcing new and competitive suppliers for their production
line, allowing them to keep costs under control and their margins on
production industry-leading. All in all, as far as Tom is concerned, merging
the three companies promises a combined future in sales and growth
potential that far exceeds the organic capacities of any of the individual
companies alone.
The Meeting
The teams sit around the table; Tom at the head and Jim and Mary beside
each other, with their teams positioned to their sides. Jim and Mary both
reach for the water on the table in front of them; their mouths feel very dry
now. They are both perspiring more than usual and are glad the air-con-
ditioning is turned to a lower temperature than normal. Jim chews on his
pen; Mary is twirling her hair repeatedly between her fingers. Both are
tapping their feet underneath the table. They glance occasionally at each
other, holding the look with blank, emotionless faces. Tom doesn’t notice
anything out of the ordinary about his partners’ behaviour; he is hardly
paying them any attention at all. He quietly chews on a caffeine pill and is
glad that he has a nicotine patch in place—he doesn’t like to smell of
cigarettes at these meetings. The caffeine helps with the fatigue—Tom has
been sleeping very poorly for some time and hardly at all last night. Hard to
keep your head clear when you’re sleep deprived, but maybe his team will
jump in when he needs them to…
Tom calls the meeting to order. His attention is focused on the page
containing the short meeting agenda; although he prepared it 24 hours ago,
The Left-Field Move 5
he can barely remember the contents of it now. His heart rate has risen, and
he can feel his heart beating in his chest. The stakes are very high: multiple
millions are at stake between the merged businesses, and Tom wants to
position himself at the head of the merged entity. He is not so concerned
about positioning Jim and Mary in the newly merged company. In fact, Tom
has never really discussed this with his partners; he assumes they will be
happy with the positions that he has chosen for them. After all, nobody
would be here but for him. He picks up his pen, fumbles it, and almost
immediately drops it again. Nerves, he thinks.
‘Welcome all’, he says to the assembled group, noticing that his tongue
sticks to the roof of his mouth and feels as if it is too large for his mouth. His
heart is beating more rapidly. He tries to focus on the agenda and fidgets
with some of his assembled documents; he looks around and says, ‘We have a
short agenda today—we must agree the final shape of the deal, assemble the
relevant numbers, and…and…’ Why won’t the words he thought he had
practiced come? He pauses, his breathing coming in shorter and shorter
bursts; he is convinced that everyone must be able to hear his heart; it is
beating so loudly. He stumbles and mumbles on ‘…agree, agree the draft of
ah, ah, eh, final…joint memo of recommend, eh recommendation to our
boards and our share-holders…’
That was not so good, he thinks. Still, the assembled teams are nodding in
agreement. He starts to speak again and the words flow a little more: ‘We
have the chance to achieve something great here today, bringing together our
businesses’; he relaxes a little, thinking that his tongue seems not to be so
large and his mouth not quite so dry. His heart rate has slowly a little too,
although the twinges in his chest are still present.
Just as he about to continue, Jim and Mary raise a hand. Mary speaks.
‘Tom, many thanks for bringing us together today. We have all worked
hard to get here, and we all greatly appreciate your effort and your
hard work.’
Tom nods appreciatively. This is after all just the truth of the situation.
Without him, they would have nothing!
and the imputed values for goodwill and reputation are, very frankly, non-
sensical. You’ve made far too many assumptions about future cash flow, and
you’ve ignored the negative effects that diluting shareholding is likely to have
on how the market will perceive this deal. Your assumption that we can do a
down-the-line debt-for-equity swap to refinance the deal is completely
untested. Moreover, in governance terms, far too much power and control
is vested in a single individual—namely, you. We, therefore have deep
concerns, and believe if a merger is to happen, it must happen on different
terms to those you propose.’
Tom started to speak, paused, and lost his train of thought, burbling ‘but,
but, but…’.
Mary continued: ‘So, Jim and I have made alternative arrangements. A
merger is a reasonable idea, but it has happen according to a differing
structure to the one you that you propose. We have agreed with your
major shareholders—the pension funds that have been so very disappointed
in your profits for these past years—that we will take over Alphapharm,
dissolve it where possible, sell on assets that are free-standing to generate
cash, keep the remainder and subordinate it within a merged Germane-
Levenson-Herbert or GLH Pharma as it will be known. I will be CEO, and
Jim will be Chair. You, I regret to say, will be out, but on very generous
terms. Here are the documents laying all this out. You can sign at the various
points indicated.’
The Aftermath
The ambulance arrived quickly. Tom lay there thinking that if you had to
have a heart attack, a drug company headquarters was as good a place as
anywhere. They had stolen his company from under him too, he thought.
Why hadn’t he given them greater consideration and tried to see things from
their perspective? Too late now. Will I make it alive to the hospital, he
wondered, as the medical team stabilised him in the ambulance.
Exercise
1. List the thoughts, words, and phrases that occur to you regarding:
The brain is a wonderful organ. It starts working the moment you get up
in the morning and does not stop until you get into the office.
(Robert Frost 1874–1963, Poet)
The guiding principles of this book are that ‘knowledge is power’ and that ‘to
be forewarned is to be forearmed’. These clichés have a point: to be aware of
and to take active strategies to thwart say, pervasive cognitive biases that
affect how we all make decisions, are vital and possible. As a result, decision
making in business (perhaps under pressure and with poor or insufficient
information) may therefore be much more effective. Another important
lesson of this book is that the common idea of the brain as hard-wired and
therefore immutable is simply incorrect. The key lesson of modern brain
science is of the astonishing plasticity of the brain—that it is in fact the
most plastic organ in the body. This capacity is referred to as ‘neuroplas-
ticity’. The components of the brain are remodelled, reworked and sculpted
by experience—including the experience of reading this text! It is by
capitalising on this capacity for change by individuals that business cultures
can adapt, learn and evolve. Leveraging this capacity for plasticity also
allows changes to become ingrained and instantiated within the culture
of the business itself.
At Your Desk
You’re sitting at your desk as usual. The morning commute was not so bad,
and you’re looking forward to a busy and hopefully exciting week at work.
The computer hums away quietly in the background, with emails pinging
every few minutes; the mobile phone and landline are diverted to voicemail
(but still give you visual alerts of calls arriving); the major report you will
present to the senior management meeting at mid-day sits on your desk. Lots
happening: you look about the office and watch your team. Everyone is
seated at their desks, their facial expressions and behaviour all different. Some
are smiling, some frowning, some blank. Some are assaulting their keyboards;
yet others stare vacantly into space. If only you knew what was going on
inside their heads . . . you wonder, what if you could see inside their heads?
What would you see? You push the thoughts aside, as there is work to be
done. You stand up, walk to the door of your office, open the door and
loudly clap your hands together. A relative silence quickly settles as the faces
turn toward you. You begin to speak, and they seem to listen.
If you could see inside their heads, what would you see? Inside, you would
see a frenzy of activity: of molecules collected into cells, cells gathered into
assemblies; assemblies coalescing into systems and systems tangled into brain-
wide networks. And all of these in continuous communication together and
with the outside world—the world that begins at the edge of the brain. You
clapped your hands, and in under a quarter of second, the assembled brains
stopped some of what they were doing, processed the sound, interpreted it as
a signal to orient the heads and necks and body trunks they control toward
you, to listen. To listen to what? The words and sentences you utter are just
pressure-waves modulating the air; they are meaningless until they strike
eardrums and are conveyed to the brain where they are turned back into
words and sentences again. You have two, four, six, however many, brains
with mutually co-ordinated activity. One making sounds—speaking, ges-
ticulating, the others interpreting those sounds as words, sentences, calls to
attention, calls to action. More than this, though, all of these brains are
engaged in active housekeeping: keeping their bodies breathing, monitoring
hunger, thirst, posture, sights and sounds, remembering facts and figures,
stories, solving problems, negotiating positions on the social hierarchy,
interpreting gestures and facial expressions. All these unique brains, housing
individuality, personal history, ancestral history; all alike but all unique. This
is a fantastical achievement and is perhaps the current supreme expression of
the blind watchmaker.
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The Project Gutenberg eBook of Deadly decoy
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and most other parts of the world at no cost and with almost no
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Language: English
By CLYDE MITCHELL
"I realize that you don't trust me," the Damakoi said. "But I have
come here merely to warn you. If you have time to listen to my story
—"
He left the sentence hanging, as though waiting for a rebuke from
me. But I'd had my orders.
"It's not that, Holdreth Khain," I said, keeping my voice smooth; "We
realize that a high percentage of your race are loyal to the Galactic
Federation. You are all fanatical in your beliefs, of course, but that is
merely a racial psychological trait. There are as many of the
Damakoi for us as against us. The trouble is, we can never know
which is which."
It wasn't quite true. There were many more of the Damakoi against
us than for us. At least seventy percent of the beings from the planet
Damak hated the principles that the Galactic Federation stood for. If
this alien was against us, I was in one devil of a jam.
The Galactic Capitol is a great, airy pile of a building that soars a full
three hundred stories into the air. It rears up from the heart of Central
City, jutting into the sky like the man-made mountain that it is.
Around it, the hundreds of floodlights cast a shower of brilliant
radiance over its sparkling, milk-white walls.
I had stationed armed guards at each of the ten entrances, the
fastest and most quick-witted men in the Service. It would be almost
impossible for a Damakoi to get inside undetected.
But "almost" isn't good enough. My nerves were tighter than violin
strings, and they felt as though they were vibrating at high pitch.
I was in a hell of a touchy position. If all the Damakoi had been
against us, it would have been easy—just blast every one that got
within half a light year of the Capitol. Unfortunately, about three out
of ten Damakoi were allies, and their insidious inside work on their
own planet kept the dangerous fanatics badly crippled. We couldn't
afford to kill three innocent Damakoi for every seven guilty.
I was pretty sure I knew where Holdreth Khain stood, but I couldn't
take any chances.
I knew he wasn't carrying a theta bomb on him; the detectors would
have picked up the radiation from the two spheres. Even if he'd had
it concealed inside his body, there would be no way of putting
enough lead around it to conceal it. I wished there was some way I
could X-ray him, but X-rays are deadly to the Damakoi. Unlike
human beings, the Damakoi can't even stand a little bit of hard
radiation; they die if they're even X-rayed.
The two of us approached the immense bulk of the Grand Capitol. I
was saying, "Damakoi have been upsetting the social equilibrium for
over a century. It almost seems as though your people get some sort
of unholy joy out of wrecking everything that other beings build,
work, and strive for." It was a thinly-veiled insult, and it was meant
that way; I wanted to get his reaction.
He looked at me oddly for a moment, but he said nothing.
"Come along," I said. "Let's go around and meet the guards. I want
to make sure they know you. I wouldn't want to have you killed
unnecessarily."
I took Holdreth Khain from gate to gate, exhibiting him to my men. At
each entrance, I saw the men's eyes fill with suspicion while their
manners remained polite.
"All right," I said, after we had been to all ten gates, "now the guards
will recognize you. Let's start looking for Zorvash Pedrik—before he
causes trouble."
Holdreth Khain nodded grimly. "Let's go."
The Hotel Grenada was a huge, ancient structure that had been built
just after the atomic bombs had blasted the city during the Final War,
and it showed every century of its age. It had once been an imposing
structure, but its chromium trim had begun to peel, and the aluminum
siding was whitely pitted with oxide.
I walked into the lobby and flashed my identity bracelet at the bored-
looking clerk. "Do you have any Damakoi registered here?"
The clerk looked a little bewildered. "Gosh, mister, I wouldn't know a
Damakoi if I saw one. We got lots of aliens registered, though."
"I am a Damakoi," said Holdreth Khain. There was a touch of pride in
his voice, and I felt my nerves tighten a little more.
The clerk looked at him. "Oh, yeah! Sure. Guy checked in
yesterday."
"Let's see the registration," I said.
The clerk pulled out the book and flipped it open. There was the
name, big, bold, and firm.
Zorvash Pedrik. Room 706A.
I left one of my men at the desk to make sure that no one warned
Room 706A, and headed for the lift tube. Holdreth Khain and I went
up to the seventieth floor and looked for 6A.
I took out the key which the clerk had given me and carefully slid it
into the lock, trying not to make a sound. I really didn't think anything
would happen here. The Damakoi wouldn't set off the bomb this far
away from the Grand Capitol; fanatics don't waste their lives on
nobodies like me—not when they're out after much bigger game.
The key engaged, and as the door slid open, I stepped inside, my
blaster held at the ready.
The room was empty.
The bed was made, the ash-trays were clean, the windows were
closed. Zorvash Pedrik might have registered for the room, but he
hadn't spent much time in it.
He was on the loose—somewhere in the city—carrying around
something which could kill everyone in the Grand Capitol if it were
set off.
"No sign of him," said Holdreth Khain.
"Doesn't look that way." Then I spotted something. "Hold it—what's
that?"
I crossed the room to the writing desk that stood against the far wall.
There was a small box on it and it was weighting down a piece of
paper.
I pulled out the piece of paper. It was a note—addressed to me.
Dear Cameron, it said, in the clear script of a voice-writer,
There's no point in your looking for me here, because I'm
not going to wait here for you to catch me. Be sure that I'll
be able to complete my mission here despite the efforts of
your department and the treachery of my misguided
countryman.
Zorvash Pedrik
"We'll have to pick up the trail somewhere else," I said. "We better
get moving."
We waited. Every cop in town was patrolling the streets, watching for
a strange Damakoi. They had full, three-D photographs of the eight
Damakoi known to be in the city; anyone who didn't match one of
those photos would be picked up—or shot.
Before he could do anything, the assassin would have to get inside
the Grand Capitol Building, and I was fairly sure he couldn't do that
without my knowing it. But if I was wrong, the Galactic Government
would be ruined.
I sat in my office for hours, smoking one cigarette after another and
fortifying myself with coffee. The tension on my nerves was building
up hour by hour until I could hardly sit down. I wanted to slug
someone, to break open a Damakoi face with a fist and strangle the
life out of his killer soul.
The phone chimed and I jumped a foot before I realized what it was.
I forced myself to be calm and reached over to turn on the screen.
The sharp-nosed, blue-skinned face of a Damakoi resolved itself on
the screen. I recognized him immediately. It was Jedon Onomondo.
He wasn't known to be absolutely trustworthy, but he had been
useful to us in the past by giving us information we couldn't get
otherwise.
"Hello, Jedon Onomondo," I said. "What is it?"
"Hello, Mr. Cameron." His voice was excited. "Listen, I want to talk to
you."
"Go ahead," I said.
"No, not over the phone. There might be a tap. Listen, my life is in
danger. You've got to come over to my place right away. You know
where it is. I want to tell you something I found out—it's hot."
And he hung up without another word. I headed for his place.
"Tell me more."
"Zorvash Pedrik is a madman," the Damakoi repeated. "He's been in
neuropsychiatric hospitals more than once. He likes to think of
himself as a great savior of the people—any people. On Damak, he
has denounced more than one person falsely. He has denounced
anti-Government and pro-Government men alike.
"He doesn't have any reason for it; he just likes to hog glory—any
kind of glory."
"Wait a minute," I said. "This doesn't follow the pattern. I don't think
that our Holdreth Khain is Zorvash Pedrik."
Jedon Onomondo looked blank. "Why not?"
"It doesn't fit," I said. "If what you say about Zorvash Pedrik is right,
he would come to us under his own name and denounce someone
else as a bomb carrier. That's the psychological pattern of these
paranoids."
Jedon Onomondo just looked at me, frowning.
"I have a hunch that Holdreth Khain is telling the truth; Zorvash
Pedrik is a looney, all right, but now he's going to be a big hero in the
proper way. If he sets off a theta bomb in the Grand Capitol Building,
two-thirds of the people of Damak will hail him as a hero. They'll
forget about the silly things he's done before. Doesn't that follow the
paranoid pattern better?"
The Damakoi nodded slowly. "You may be right. The trouble is that it
doesn't jibe with the information I've received from pretty reliable
sources."
"Have you ever seen Holdreth Khain?" I asked.