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Textbook Ebook The Root Cause Rethink Your Approach To Solving Stubborn Enterprise Wide Problems Hans Norden All Chapter PDF
Textbook Ebook The Root Cause Rethink Your Approach To Solving Stubborn Enterprise Wide Problems Hans Norden All Chapter PDF
I love The Root Cause! Norden is an expert in the field who turns on
the fire hose. The awe-inspiring breadth of both classic and leading-
edge information is truly amazing. By drawing from such widely
varied and inspirational sources as the Wright brothers, Napoleon
Hill, Sir Karl Popper, Robert M. Pirsig, and Sun Tzu to name but a
few, The Root Cause presents a much more effective and
enlightened example of executive leadership. This book is a must-
read for today’s and tomorrow’s leaders at every level of
management.
—Craig Johnston
award-winning Business Process Management (BPM)
consultant
The Root Cause is not another book about best practices or some
new set of formulas to be plugged into an organization. Instead, it
offers a different level of thinking and a rich source of unique ideas
and metaphors to guide executives with an adventuresome mind
and a clear sense of purpose. I enjoyed the reading, and I intend to
read more of Norden’s sources as well.
—Barry J. Schwartz, PhD
applied neuroscience consultant
You get John Boyd and his ideas. You have put them down in such a
way that a layman can understand how to utilize the information. I
love the analogies; it makes it easier for some who may not be as
technically proficient in theory. I like the interweaving of different
schools of thought put together to gain a full picture. As you know,
my dad used many references from many fields when he was putting
his theories together. You are doing the same, which speaks well to
your time and effort in this book. Too many people focus in one area
and do not look to other areas to increase their ability to synthesize
information. I am enjoying the reading but notice I keep going back
and re-reading areas as I go through. To me a good book is one
where you go back and start re-reading areas what you have already
read.
—Mary Ellen Boyd
executrix of the Colonel John R. Boyd (USAF) estate
The Root Cause is like a deep learning exercise on how the world
works—people, business, and organizations. I greatly appreciate the
focus on business as a system, the fundamental principles that drive
and guide the system, and notable historic bodies of thought. They
are woven together to give a deeper and more powerful foundation
for the building of mental models to help understand business
behavior and the itinerary planning for success that follows. It is a
substantial read that can transform someone’s way of being and
doing in the world. Remarkable and valuable for anyone who wants
to lead an epic journey.
—Brett Hoffstadt
Project Management Professional (PMP), inventor of
multiple aviation devices, and author of Success with
Drones in Civil Engineering and How to Be a Rocket
Scientist
Copyright © 2022 by Johannes Nicolaas Isaäc Norden. All rights
reserved. Except as permitted under the United States Copyright Act
of 1976, no part of this publication may be reproduced or distributed
in any form or by any means, or stored in a database or retrieval
system, without the prior written permission of the publisher.
ISBN: 978-1-26-427460-4
MHID: 1-26-427460-2
The material in this eBook also appears in the print version of this
title: ISBN: 978-1-26-427017-0, MHID: 1-26-427017-8.
TERMS OF USE
—Alfred de Musset
French dramatist, poet, and novelist
CONTENTS
Acknowledgments
Introduction
PART I
CEO EFFECTIVENESS
CHAPTER 1 The Peter Principle at Work
CHAPTER 2 Top Three Business Gremlins
That Sabotage CEO Effectiveness
CHAPTER 3 Four More Business Gremlins
That Handicap Executive Performance
CHAPTER 4 Mind Shift: The Antidote to the
Peter Principle
PART II
BUSINESS MECHANICS
CHAPTER 5 Stewardship and Craftsmanship
CHAPTER 6 The Journey—Function
CHAPTER 7 The Vehicle—Form
CHAPTER 8 The Destination—Itinerary for
Arrival
CHAPTER 9 Business Governance
CHAPTER 10 Role of the Chief Executive
Bibliography
Notes
Index
ACKNOWLEDGMENTS
I
would like to express my sincere appreciation to the following
people for granting their permission to quote from their
copyrighted material:
—Hans Norden
INTRODUCTION
—William Shakespeare
English Renaissance poet, playwright, and actor
T
he Root Cause is about change because nothing is more
constant than change. Change is about decisions and events
that disrupt a business system’s integrity, but it is also about
implementing solutions to restore system integrity and making
course corrections in order to pursue a new strategic direction.
Hence, change is the opposite of routine—business as usual.
Routine operations are the hallmark of a system. Therefore,
maintaining, renovating, and innovating those processes is key to
operational effectiveness and efficiency. Yet, over time, these
initiatives tend to increase system complexity—making processes
more interdependent and increasingly reliant on key resources they
share for the fulfilment of their individual functions.
Complexity, in combination with unfolding new and unforeseen
circumstances, produce systemic problems that manifest themselves
throughout the enterprise. Fixing these problems is a unique
executive responsibility because every lower ranking hierarchical
leader will experience a conflict of interest with their peers when
they try to solve the issues on their own. The main source of conflict
lies in people’s fear that the burden of change will not be shared
equally among all departments involved—a state of affairs that
higher level leaders must acknowledge and address.
Systemic problems tend to be stubborn because their root cause(s)
are not obvious; it takes a deliberate and concerted effort to
diagnose them and to create authentic solutions. Unfortunately, only
a few CEOs deliberately choose to initiate and sustain such an effort.
The majority of CEOs tend to favor investing in the same familiar
solutions that caused the systemic problems in the first place—
because they find them prudent, safer, and easily defensible because
others have already opted for the same solution. This is precisely
why systemic problems are so costly and why they can linger in the
system for such a long period of time. Nothing changes until
someone intervenes with innovative and effective solutions, or until
these problems unleash a destructive chain reaction—whichever
comes first.
"At the Court at Saint James's, the 23rd day of January, 1901.
Present,
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The King then "caused all the Lords and others of the late
Queen's Privy Council, who were then present, to be sworn of
His Majesty's Privy Council." Orders had been previously given
for proclaiming "His present Majesty," in the following form:
"Whereas it has pleased Almighty God to call to His Mercy Our
late Sovereign Lady Queen Victoria, of Blessed and Glorious
Memory, by whose Decease the Imperial Crown of the United
Kingdom of Great Britain and Ireland is solely and rightfully
come to the High and Mighty Prince Albert Edward: We,
therefore, the Lords Spiritual and Temporal of this Realm,
being here assisted with these of Her late Majesty's Privy
Council, with Numbers of other Principal Gentlemen of Quality,
with the Lord Mayor, Aldermen, and Citizens of London, do now
hereby, with one Voice and Consent of Tongue and Heart,
publish and proclaim, That the High and Mighty Prince, Albert
Edward, is now, by the Death of our late Sovereign of Happy
Memory, become our only lawful and rightful Liege Lord Edward
the Seventh, by the Grace of God, King of the United Kingdom
of Great Britain and Ireland, Defender of the Faith, Emperor
of India: To whom we do acknowledge all Faith and constant
Obedience, with all hearty and humble Affection; beseeching
God, by whom Kings and Queens do reign, to bless the Royal
Prince Edward the Seventh, with long and happy Years to reign
over Us."
The proclamation was made in London, with antique and
picturesque ceremony on the succeeding day, January 24, and
the following official report of it, from "Earl Marshal's
Office," published in the "London Gazette":
"This day His Most Gracious Majesty King Edward VII. was, in
pursuance of an Order in Council of the 23rd instant,
proclaimed with the usual ceremonies. At 9 o'clock in the
forenoon, the Officers of Arms habited in their tabards, the
Serjeants-at-Arms, with their maces and collars; and
Deputy-Serjeant Trumpeter in his collar; the Trumpeters, Drum
Major, and Knight Marshalmen being assembled at St James's
Palace, the Proclamation was read in the Grand Court by
William H. Weldon, Esq., Norroy King of Arms, Deputy to Sir
Albert W. Woods, Garter Principal King of Arms, in the
presence of the Earl Marshal of England, the Lord Steward, the
Lord Chamberlain, the Master of the Horse, and many other Members
of Her late Majesty's Household, with Lords and others of the
Privy Council and several personages of distinction. Deputy
Garter read the Proclamation. Then the Officers of Arms having
entered Royal Carriages, a procession was formed in the
following order:
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"The Lord Mayor then read aloud the Order in Council requiring
the herald to proclaim his Majesty within the jurisdiction of
the City, and returned it to the herald. … The trumpets
sounded and, the officials of Westminster having filed off,
the cavalcade advanced into the City as far as the corner of
Chancery-lane. There was another fanfare of trumpets, and the
herald then made the proclamation, reading it with admirable
clearness. When it was over the spectators, who had listened
with bared heads, cried 'God Save the King.' The trumpets were
again sounded, and a military band stationed to the west of
Temple Bar played the National Anthem. This was followed by
cheering, which lasted while the Lord Mayor and his retinue
resumed their places in the carriages which had brought them,
and the procession made its way to the Royal Exchange, the
route being down Fleet-street, up Ludgate-hill, through St.
Paul's Churchyard, and along Cheapside.
"To My People. Now that the last Scene has closed in the noble
and ever glorious life of My beloved Mother, The Queen, I am
anxious to endeavour to convey to the whole Empire the extent
of the deep gratitude I feel for the heart-stirring and
affectionate tributes which are everywhere borne to Her
Memory. I wish also to express My warm recognition of those
universal expressions of what I know to be genuine and loyal
sympathy with Me and with the Royal Family in our overwhelming
sorrow. Such expressions have reached Me from all parts of My
vast Empire, while at home the sorrowful, reverent and sincere
enthusiasm manifested in the magnificent display by sea and
land has deeply touched Me. The consciousness of this generous
spirit of devotion and loyalty among the millions of My Subjects
and of the feeling that we are all sharing a common sorrow,
has inspired Me with courage and hope during the past most
trying and momentous days. Encouraged by the confidence of
that love and trust which the nation ever reposed in its late
and fondly mourned Sovereign, I shall earnestly strive to walk
in Her Footsteps, devoting Myself to the utmost of My powers
to maintaining and promoting the highest interests of My
People, and to the diligent and zealous fulfilment of the
great and sacred responsibilities which, through the Will of
God, I am now called to undertake.
EDWARD, R. I."
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"To My People Beyond the Seas. The countless messages of loyal
sympathy which I have received from every part of My Dominions
over the Seas testify to the universal grief in which the
whole Empire now mourns the loss of My Beloved Mother. In the
welfare and prosperity of Her subjects throughout Greater
Britain the Queen ever evinced a heartfelt, interest. She saw
with thankfulness the steady progress which, under a wide
extension of Self-Government, they had made during Her Reign.
She warmly appreciated their unfailing loyalty to Her Throne
and Person, and was proud to think of those who had so nobly
fought and died for the Empire's cause in South Africa. I have
already declared that it will be My constant endeavour to
follow the great example which has been bequeathed to Me. In
these endeavours I shall have a confident trust in the
devotion and sympathy of the People and of their several
Representative Assemblies throughout My vast Colonial
Dominions. With such loyal support I will, with God's
blessing, solemnly work for the promotion of the common
welfare and security of the great Empire over which I have now
been called to reign,
EDWARD, R. I."
"In the whole range of English social and political life there
is no position more difficult to fill satisfactorily and
without reproach than that of Heir Apparent to the Throne, and
it may be justly said that the way in which that position has
been filled for more than the ordinary lifetime of a
generation has contributed to the remarkable increase of
devotion to the Throne and the dynasty which is one of the
most striking characteristics of Queen Victoria's reign. In
the relations of private life, from his childhood upwards,
'the Prince' has been universally and deservedly popular.
Cheerful and amiable, kind and generous, ever ready to
sympathize with the joys and sorrows of those around him, a
true friend, and a loyal antagonist, possessing considerable
mental culture and wide intellectual sympathies without any
tinge of pedantry, he has represented worthily the type of the
genuine English gentleman. Though a lover of sport, like most
of his countrymen, he differed from some of them in never
regarding it as the chief interest and occupation in life. If
he had been born in a humbler station he might have become a
successful business man or an eminent administrator, for he
possesses many of the qualities which command success in such
spheres of action. He is a quick and methodical worker,
arranges his time so as never to be hurried, is scrupulously
conscientious in fulfilling engagements, great and small, with
a punctuality which has become proverbial, never forgets to do
anything he has undertaken, and never allows unanswered
letters to accumulate. Few men have a larger private
correspondence, and his letters have the clearness, the
directness, the exquisite tactfulness, and the absolute
freedom from all affectation which characterize his
conversation. … "In public life he has displayed the same
qualities and done a great deal of very useful work. The
numerous and often irksome ceremonial duties of his position
have been invariably fulfilled most conscientiously and with
fitting dignity. Of the remainder of his time a considerable
part has been devoted to what might be called semi-official
activity. In works of benevolence and public utility and in
efforts to promote the interests of science and art he was
ever ready and anxious to lend a helping hand. He never
forgot, however, that in his public appearances he had not the
liberty of speech and action enjoyed by the ordinary
Englishman. Whilst taking the keenest interest in public
affairs of every kind, he carefully abstained from
overstepping in the slightest degree the limits imposed on him
by constitutional tradition and usage. No party clique or
Court camarilla ever sheltered itself behind him, and no
political intrigue was ever associated with his name.
Throughout her dominions Queen Victoria had no more loyal,
devoted subject than her own eldest son. If this strictly
correct attitude had been confined to his relations with the
Head of the State we might have supposed that it proceeded
from a feeling of deep filial affection and reverence, but, as
it was displayed equally in his relations with Parliament and
politicians, we must assume that it proceeded also from a high
and discriminating sense of duty. Of the Prime Ministers,
leaders of her Majesty's Opposition, and politicians of minor
degree with whom he came in contact, he may have found some
more sympathetic than others, but such personal preferences
were carefully concealed in his manner, which was invariably
courteous and considerate, and were not allowed to influence
his conduct."
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