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Textbook Ebook The Road To Luxury The New Frontiers in Luxury Brand Management Second Edition Ashok Som All Chapter PDF
Textbook Ebook The Road To Luxury The New Frontiers in Luxury Brand Management Second Edition Ashok Som All Chapter PDF
“I found this book beautifully illustrated, very pleasant to read, and full
of great ideas for managing the LEONARD operations worldwide in
the years to come. I will keep the book within reach so I can consult it
regularly to find inspiration.”
—Daniel Tribouillard, Chairman of the Board,
LEONARD Fashion
Second Edition
Ashok Som
Christian Blanckaert
Copyright © 2021 by John Wiley & Sons Singapore Pte. Ltd.
Edition History
John Wiley & Sons Singapore Pte. Ltd. (1e, 2015)
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any
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Acknowledgments xi
About the Authors xv
Prologue xvii
vii
viii contents
Chapter 4: Branding 97
Market Saturation 98
Luxury Marketing: Highly Creative
and Selective 101
The Nine Ps of Luxury Brand Marketing
for the Nomad of Tomorrow 111
Discussion 134
Conclusion 134
xi
xii acknowle dgme nts
xv
xvi about the author s
xvii
xviii prologue
“We should take it off the shelf,” said the leather section manager.
“We can’t keep it on sale,” said the head sales manager. In short, the
pink bag was a nuisance; its continual presence was annoying and it was
beginning to stand out like a sore thumb.
The bag felt ashamed. What could be the reason for its failure? Its
price, its color, its skin?
The sales assistants resorted to making jokes and calling it “unsella-
ble,” which is of course the worst insult for a handbag.
One Monday morning, a customer came across the bag, high up
on its perch. The bag seemed rather aloof, almost condescending, as it
looked down on the crowd of customers.
“May I have a look at it?” inquired the lady.
Excited, the sales assistant took down the bag, taking care to don her
white gloves, so as not to scratch the crocodile leather. She announced
the price, one hundred and ten thousand francs, and said rather clumsily,
almost apologetically: “Madam, just look at the magnificent diamonds.”
The customer replied, “No, I think the bag itself is beautiful. The color
is unique. I’ve never seen a pink quite like it.” Gilberte, the sales assistant,
couldn’t believe her ears when the lady added, “I’ll take it.”
With a wave of her arms, a hand in the air, Gilberte did all she could
to alert her colleagues.
“The pink bag has been sold!”
The news spread through the store like wildfire.
At the checkout, the bag was ready and waiting, all polished and
packaged, magnificent in its superb orange box.
The sales assistant accompanied the customer to the checkout.“How
would you like to pay?” she asked.
“American Express,” replied the lady, confidently.
Normally, the transaction is accepted at the first try. But this time,
the machine tried once, twice, three times . . . before the harassed cashier
was obliged to announce, in hushed tones, “I’m sorry Madam, your card
is refused.”
“The swine!” cried the customer. “It’s my husband’s doing, we’re
divorcing and he’s blocked the account. I’ll come back tomorrow and
pay cash.”
A few shrugs and gesticulations later and the whole store heard the
message that something was wrong.
Prologue xix
The bag remained calmly in its box while its would-be owner
stormed out.
Gilberte slowly removed the packaging, took the bag out of the
orange box, and placed it back on the shelf.
At closing time, the bag was still there, shrouded in disappointment
and surrounded by the sales team, who were muttering, “It’s because of
the color,” and “It will never sell.” In the end, the manager said, “We’ll
take it off sale tomorrow.”
The story of the pink bag should have ended there.
The next day, around 11 a.m., a man stopped at the store, asked to
see the bag, examined it lovingly, and bought it.
This time, the American Express card was accepted, the bag was sold;
a victory for candy pink and a relief for Gilberte. The pessimists and the
gigglers were both left speechless.
The story of the pink bag should have ended there. It had been pur-
chased by its very own knight in shining armor.
That afternoon, something extraordinary happened.
Nobody had believed the lady when she said she would come back
for the bag and pay cash. They had sold it without as much as a second
thought for her.
And who was going to believe that divorce story, anyway?
Well, she turned up, all happy and smiling, and proudly placed
110,000 francs in notes on the desk.
“I’ve come to pick up my dream,” she said.
The reactions among the sales assistants ranged from unease to
sheer horror.
This was not going to be easy to explain. What could they say?
It was Gilberte who took the plunge. She explained the situation
and promised to remedy it. And so, a second and last bag was made,
identical to the first.
They say crocodiles will wait a long time to catch their prey.
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“Mogadore, 14th February, 1837.
“Sir,—I had the melancholy duty, on the 1st instant, to make you
acquainted with the distressing intelligence which had reached me
regarding Mr. Davidson. I am grieved at heart to inform you that all
the accounts I have received since confirm the melancholy tidings.
“The most circumstantial account I have heard, I derived from a
Jew trader of the name of Jacob Ben Cohen, who arrived here from
Draha on the 2d instant, and reported to me that Mr. Davidson had
been robbed on the 29th or 30th of Shaban[177] (thirty-two or thirty-
three days after Mr. Davidson started from Wadnoon), by the tribes
of Idowlet and Ait Atta, in the district of Hameda, four days’ journey
from Tatta, who, receiving from Mr. Davidson eight doubloons and
one hundred dollars, and a loaded camel, allowed the party,
consisting of eighteen persons, to proceed on their route towards
Timbuctoo; Wold Hamdan[178] and Eborria, of Idowlet, and Wold
Henna and Wold Aboo, of the tribe of Ait Atta,[179] he mentioned as
the names of the robbers. My informant stated, that, eight or ten
days after, a marauding party of 100 horsemen of the tribe of El
Harib, who were returning from plundering a place called
Bousbeyah,[180] met Mr. Davidson’s party a little to the south of
Egueda, whom they immediately robbed, and shot Mr. Davidson,
who received eight balls, and when dead, every one discharged their
muskets at his body as a meritorious act. At El Mehamdee,[181] a
town distant six days from Tatta,[182] where my informant was living,
he saw in the possession of the Arabs and Jews various articles
which had belonged to Mr. Davidson, which he described, and left no
doubt on my mind as to his fate. Among the articles which he had
seen, he named a silver watch, a pocket-compass, sword, three
books, a box of medicines, Japan tea-caddy, beads, and cowries, all
of which he must have seen, or he could not have described them so
correctly as he did. My informant could not give a certain account of
the fate of poor Abou, the companion of Mr. Davidson, but
understood he had gone on with the caravan, in which he is partly
borne out by the letter received from Sheik Beyrock yesterday.
“Other accounts state Mr. Davidson and party were travelling
some distance in a parallel route, but rather behind the caravan,
which was first met by the party of El Harib, who were disappointed
not to find Mr. Davidson, for whom they inquired. The caravan was
stopped; and afterwards Mr. Davidson came up, when he was
instantly shot. Another report inclines me to believe the Harib at first
appeared friendly, and afterwards seized an opportunity
treacherously to murder him at a place called Sheh’ Keyah,[183]
twenty days’ journey from Wadnoon, and about twenty-seven days
distant from Timbuctoo.
“I have been much disappointed that the information received by
the return of the courier I despatched to Wadnoon with letters to
Sheik Beyrock is very meagre and inconclusive. In his letters no
allusion is made to the robbery and murder of Mr. Davidson, as
having occurred at different places, nor is the account of Jacob Ben
Cohen supported in this point by any of the reports which have come
to my knowledge, except the one received by my agent from his son
at Morocco, which states that Mr. Davidson had been robbed, and
afterwards allowed to proceed on his journey. I have no reason to
suspect treachery on the part of Sheik Beyrock, although the reports
set afloat by Wold Isheme are intended to create such a suspicion.
The falsity of the report that Mr. Davidson had deposited a large sum
of money with the Sheik is evident.
“Considering there was a great probability Abou might have been
taken by the tribe of El Harib, and detained as a slave, I directed the
Sheik to procure his release, and to send him to me. By the answer
he has returned, he appears to believe that Abou had gone on with
the caravan, in which case there is not much likelihood of the
horsemen despatched from the station of the Tajacanths overtaking
it.
“I beg to acquaint you I have not yet determined upon what steps
to take to collect further information, having only yesterday received
the letters from Sheik Beyrock. It is my wish to despatch a Moor to
proceed to Draha, to recover if possible everything belonging to Mr.
Davidson; the great difficulty is to select a person well acquainted
with the country, and in whom every confidence can be placed. I
attach considerable value to the notes Mr. Davidson may have made
on the route from Wadnoon up to the moment he met his untimely
fate. I have in view a Moorish trader who has travelled in many parts
of the Desert, and if I can come to an arrangement with him, I shall
despatch him to Draha, with directions to proceed to the very spot;
and everything I can do towards elucidating this melancholy affair, be
assured, will be done. I mourn for my friend.
“I remain, &c.
(Signed) “W. Willshire.”
“P.S.—I have omitted to state, that by the report of Jacob Ben
Cohen, Mr. Davidson met his fate on the 8th day of Ramadan,[184]
answering to the 17th or 18th of December last. Sheh Keya, near the
southern confines of the district of Eguedee,[185] sixteen days from
Tatta, and ten days from Toudeyny.
“E. W. A. Drummond Hay, Esq.”
Society of London:—
“To the Noble Prince, exalted by the Lord, Mulai Abd Errachnan ben
Hussein, whom God protect.
“An English gentleman having arrived at Gibraltar within a few
days past, as bearer of a letter, which he is charged to deliver to his
Imperial Majesty, from the King my most gracious sovereign, may it
please your Imperial Majesty to deign to cause me to be informed
when and where it may be convenient for your Imperial Majesty to
receive the bearer of the royal letter.
“Peace—this 20th day of September, in the year of Christ 1835
(26th Joomad the 1st, 1251).
“Edw. Drummond Hay,
“H. B. M.’s Agent and Consul-General in Morocco.”
“In the name of the merciful God, and there is no power or
strength but in God the high and excellent.
“To the faithful employed Drummond Hay, Consul for the English
nation—this premised—
“Your letter has reached our presence, exalted of God, regarding
the gentleman who arrived at Gibraltar with a letter from the Pre-
eminent of your nation; in consequence whereof, if he please to
deliver the letter to our employed, the kaid ............[202] Essedy, for the
purpose of being forwarded to our presence, exalted of God, he may
do so; but if he wish to bear it himself, he is to proceed to Swerrah
by sea, and thence he may come to our high presence, since the
voyage by sea is more convenient than that by land, and the journey
from the said port to our presence is short.
“Peace—11th Joomad the 2d, 1251 (4th October, 1835).
THE END.
LONDON:
Printed by J. L. Cox and Sons, 75, Great Queen Street,
Lincoln’s-Inn Fields.
FOOTNOTES: