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CHAPTER 5
PROCESS ANALYSIS WITH MULTIPLE FLOW UNITS
CONCEPTUAL QUESTIONS
1.
C. 6
2.
A. 2
3.
A. True
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4.
B. False.
This really depends on the available capacity.
5.
B. False.
When demand exceeds capacity, the implied utilization is bigger than 100%.
6.
A. True
7.
C. 40 / 0.5 = 80 units per day
8.
B. 100%
9.
B. False.
We have to also look at the demand matrix.
10.
C. The yield decreases.
11.
D. Minutes or hours of work
12.
A. True
13.
A. True
14.
B. False
15.
D. Scrap is a special case of rework in which flow units have to repeat all resources in
the process up to the defect.
16.
A. True
2
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PROBLEMS AND APPLICATIONS
1.
(a)
(b)
(c)
(Group 1) (Group 2)
(Administrator) 0.2 * 50 0.8 * 50
D= (Senior ac.) 0.2 * 50 0
(Junior ac.) 0 0.8 * 50
Step 2: Compute the total demand rates, which are 50 per week for the administrator,
10 for the senior accountant, and 40 for the junior accountant.
2.
(a)
Answer: Administrator
(b)
Answer: The flow rate 10 new cases per week and 40 repeat customers per
week; the capacity for new customers is 24 cases per week and for repeat
customers is 96 cases per week
Feedback: Step 5: The process is demand constrained and thus the flow rates are the
demand rates, 10 new cases per week and 40 repeat customers per week.
The capacity levels are found by dividing the demand rates by the highest implied
utilization. Thus, the capacity of this process with a 20:80 mix would be:
3.
(a)
Answer: The written exam
Step 1: We find the demand matrix by starting with one good unit (a student that
passes). Given the 40% failure rate, we need 1 / 0.6 = 1.67 students to take the road
exam to get one succeed. In the same way, we compute that we need 1.667/ 0.85 =
1.96 students to take the written exam, and 1.96 / 0.9 = 2.18 students to show up. So
the demand matrix is:
(ID) (2.18)
D= (Written) (1.96)
(Road) (1.67)
Step 2: The capacity levels are simply computed as the number of workers divided by
the processing times:
Capacity(ID) = 4/5 units / minute = 384 units per day
Capacity(Written) = 2/3 units / minute = 320 units per day
Capacity(Road) = 15/20 units / minute = 360 units per day
Feedback: Step 4: Find the capacity of the process in terms of good units by dividing
1 good unit of output by the highest implied utilization:
Capacity(ID) = 1 / 2.94 = 0.34 good units per minute = 163.2 good units per day
(a)
Answer: Resource 3
Step 4: Compute the implied utilization levels as demand rate in minutes of work
divided by the available time in minutes of work:
Resource 1: 750 minutes per day / 960 minutes per day = 0.78
Resource 2: 660 minutes per day / 960 minutes per day = 0.69
Resource 3: 600 minutes per day / 480 minutes per day = 1.25
Resource 4: 300 minutes per day / 480 minutes per day = 0.625
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Resource 5: 700 minutes per day / 960 minutes per day = 0.73
(b)
Answer: The flow rate for A is 32 units per day; B is 40 units per day; and C is 48
units per day.
Feedback: Step 5: The process is capacity constrained. So we have to divide all flows
by 1.25:
Flow A = 40 / 1.25 = 32 units per day
Flow B = 50 / 1.25 = 40 units per day
Flow C = 60 / 1.25 = 48 units per day
Step 3: The available time at each resource corresponds to 60 minutes per hour.
6
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Thus, step 3 is the bottleneck and the highest implied utilization is 0.13.
(b)
Feedback: Step 5: Compute the capacity as 1 good unit per hour / 0.13 = 7.69 good
units per hour.
CASE
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Let M be the total number of passengers arriving and p be the amount of time spent with
the CBP officer in the traditional process for a US citizen / permanent resident.
For the 80-10-10 mix, the total work load on the CBP officers would be:
Traditional Process: 0.8*M * (0.5* p + 0.5 * 2p) = 0.8 * M * 1.5 p = 1.2 Mp
NEXUS Process: + 0.1 * M * (0.95* 0 + 0.025 p + 0.025 * 2p) = 0.1 * M * 0.075p = 0.0075
Mp
New Kiosk Process: + 0.1 * M * ( 0.5* 0.5*p + 0.5 * p) = 0.1 * M * 0.75p = 0.075 Mp
TOTAL = 1.2825 Mp
For the 70-10-20 mix, the total work load on the CBP officers would be:
NEXUS Process: + 0.1 * M * (0.95* 0 + 0.025 p + 0.025 * 2p) =0.1 * M * 0.075p = 0.0075 Mp
New Kiosk Process: + 0.2 * M * ( 0.5* 0.5*p + 0.5 * p) = 0.2 * M * 0.75p = 0.15 Mp
TOTAL = 1.2075 Mp
Reduction in workload for CBP officer: 1.2075 Mp / 1.2825 Mp = 0.94152 => a little less
than six percentage reduction in work-load
8
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¹ Hebrew daughters. ² In Joshua xvi. 7, Naarah.
30‒40.
The Genealogy of Asher.
31. Heber, and Malchiel] The antiquity of these two names seems
to be attested by the mention of “Habiri and Malchiel” in the Amarna
tablets (circa 1400 b.c.).
Birzaith] probably the name of a place, “The well of the olive-
tree.”
34, 35. Shemer ... Helem] Read perhaps Shomer ... Hotham, to
agree with verse 32.
who built Ono and Lod] the subject is not Shemed, but Elpaal;
“built,” i.e. entered into possession of. Ono and Lod (= Lydda), some
seven and eleven miles respectively south of Jaffa, are referred to in
Nehemiah vii. 35, xi. 35, and Ezra ii. 33. The Targum adds, which the
sons of Israel laid waste and burnt with fire, when they made war in
Gibeah with the tribe of Benjamin.
31. and Zecher] Read with ix. 37, and Zechariah, and Mikloth.
32. with their brethren, etc.] i.e. with some of their brethren in
Jerusalem over against other of their brethren in Gibeon and other
places. “They” would seem to refer to Mikloth and Shimeah, but the
clause is far from clear, and it may be noted that verse 32b looks like
the heading of a list that has been lost.
33. begat Kish] here and in ix. 39, read begat Abner—as in 1
Samuel xiv. 51, etc.
the ruler of the house of God] This title could perhaps be borne
by the high-priest (2 Chronicles xxxi. 10, 13), but in any case it was
not confined to him (2 Chronicles xxxv. 8, where several such
“rulers” are mentioned; compare also Jeremiah xx. 1; Acts iv. 1).