PCPT TRINIDAD, JERNEL JANZ P.

PSOBC 2022-02
Performance Task in Dispute Resolution and Crisis Management
1. Conflict in the Office
Poor communication resulted in a mistake
- Poor communication is one of the most common conflicts that arise in office or work.
Miscommunication of a task or order that was taken the wrong way, a communication conflict can
quickly result in tension, poor productivity, and of course, errors.
- The significance of resolving the dispute is to begin by knowing the situation immediately after it
happens. Openly discuss the conflict with those involved – without pointing fingers. The technique
aims at achieving fairness for both parties and arriving at an agreement, often initiated by a third party
or in the office, usually the manager.
2. Conflict in the Community
Noise in the community
- Oftentimes, conflict may arise when roommates or housemates have different expectations on
what noise levels are appropriate in living spaces.
- While identifying the type and cause of conflict is helpful, how you manage and respond to an issue is
important too.
- Mediation is one of the commonly used Alternative Dispute Resolution. By being the Mediator in the
community, you bring opposing parties together and attempt to work out a settlement or agreement
that both parties accept or reject.
3. Conflict in the Neighborhood
Pet in the neighborhood
- Pets can be an inconvenience for some people, and they might not like that their neighbors have a pet
and would rather they not have one at all. Another common problem is the failure of the owner to
handle and train their pets, especially dogs, properly.
- You can resolve neighborhood conflicts by taking proper steps towards open communication and
opting for meditation. Learn to communicate. Tell them politely what is the conflict between the
parties and how you can find a solution for the problem.
4. Conflict in the Family
How money should be spent
- Spending money especially not having enough money is one of the usual conflicts that arises in the
family. Heated arguments break out between the parents that can involve the whole family.
- It can be solved arguments in a number of ways without becoming angry and destructive. The
viewpoints of everyone in the family are worth hearing and need to be acknowledged.
- The first step of a mediator is to listen carefully to each member of the family. Calmly try to clarify the
differences in the argument.
- Define the conflict and frame it. Once you understand the problem, you can start to work on a
compromise that benefits everyone involved. People with jobs in conflict resolution call this a
“win/win” solution, an agreement in which everyone is a victor.