Topic 1 OCR

School of Basic Sciences Humanities
German Jordanian University

Amman, Jordan
EI101 - Leadership and

Emotional Intelligence
Ms. Dina El-Hindi

Feeling Smart (appreciate the importance of emotional intelligence)
Learning Outcomes
> Recognize the importance of emotional intelligence in daily life interactions
> Practice how to manage emotions
> Exercise how to connect with the emotions of other people
> Apply emotional intelligence in the workplace
> Practice emotional intelligence at home

Topic Outline
> Introduction to emotional intelligence
> Benefits of motional intelligence at work & home

Part 1: Introduction to
Emotional Intelligence
What is Emotional Intelligence?
Book smart Street smart

A street smart person
| is a person with
* A book smart person distinguished
is a person with high practical skills that
ability to remember, versus enable him/her to
calculate, analyze, deal with day-to-day
and deal with all interactions
and
types of information effectively handle
different real life
situations
Characteristics of Emotionally
Intelligent Person
At the Remain positive despite challenging

personal situations
level
Manage different real-life situations
Work well under pressure
At the Recognize and control one’s
Interpersonal
emotional reactions
level
German Jordanian University 6/19
Characteristics of Emotionally
Intelligent Person
At the > Handle different real-life situations

personal :
level > Gain the respect of others
> Excel during negotiations
~» Handle other people effectively
At the
Interpersonal > Express viewpoints effectively
level > Convince and influence other people
Getting a Handle on your

Emotions
Building your emotional muscle
SRR
* You can improve your ability to control your
emotions and use them to achieve healthy
interactions with others
« Similar to training a muscle, not everyone will

get the same results
School of Basic Sciences Humanities -
Social Intelligence
« Social intelligence is the ability to understand and
manage the emotions of others
>» Examples of social intelligence skills:

« Influence other person’s emotions
= Change another person’s mood
» Build healthy relationships
» Persuasion
fschoql of Basic Sciences Humanities
The Golden Rule

> Astudy found that if you do something good for someone
- without expecting any kind of compensation, you will be
rewarded someday in the future [1].
A Now: i Roge 1ghtfield SuU
>» Reciprocity
* Asoft force in which the 'cefjdency of doing something
good for others will increase the chances of others doing
good for you
e What goes around comes around
‘German Jordanian University
The Golden Rule
>> When to be tough

e Someone taking advantage of you
e Inappropriate jokes
» Situations where you need to take a strong position
Part 2: Benefits of
Emotional Intelligence at
Work & Home
Emotional Intelligence at Work

Emotional intelligence allows employers and
managers to:
e Successfully adapt to changes

e Reach targets while simultaneously maintaining the
loyalty of employees
e Understand and uphold their responsibility to the
customers, suppliers, networks and society
Advantages of Emotional
Intelligence at the Workplace
Emotional intelligence is crucial to enable efficient

workplace at different levels, including:
e The people
e The work
e The purpose
The People
An emotionally intelligent workplace will lead to:
» Increasing the likelihood of hiring high-quality employees
» Increasing the potential of assigning the employees the

right tasks
» Creating an environment of trust that enables the
employees to interact and work effectively
« Providing effective tralnlng for the employees to

sharpen their skills and increase their productivity
=CNOOI Of BasiC Sciences Aumaniues
The Work
An emotionally intelligent workplace will increase job
satisfaction and employee loyalty, by:
e Making the work more interesting
¢ Challenging the employees without overwhelming

them
« Providing the right tools to successfully fulfill the

company goals
e Providing fair compensations for the employees

School of Basic Sciences Humanities -
The Purpose
To achieve an emotionally intelligent workspace, the
employees need to understand:
e The reason behind the work they do, i.e. how it

benefits the community, society, etc
¢ The company mission and values in order to

increase the employees’ emotional investment in the
work
Emotional intelligence at Home

Emotional intelligence improves the relationships between
family members by enabling the individuals to:
¢ Understand and manage their own emotions
e Socialize and be empathetic in their interactions with

family members
e Improve family relationships

Feeling Smart (appreciate the importanceof emotional intelligence)
Benefits of Emotional
Intelligence at Home
e Manage your moods
e Teach generosity by receiving as well as giving
e Be generous in expressing love
e Building trust

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School of Basic Sciences Humanities

German Jordanian University

EI101 - Leadership and

Ms. Dina El-Hindi

> Recognize the importance of emotional intelligence in daily life interactions

> Practice how to manage emotions

> Exercise how to connect with the emotions of other people

> Apply emotional intelligence in the workplace

> Practice emotional intelligence at home

> Introduction to emotional intelligence

> Benefits of motional intelligence at work & home

What is Emotional Intelligence?

Book smart Street smart

At the Remain positive despite challenging

At the > Handle different real-life situations

Getting a Handle on your

« Similar to training a muscle, not everyone will

>» Examples of social intelligence skills:

The Golden Rule

The Golden Rule

>> When to be tough

Emotional Intelligence at Work

e Successfully adapt to changes

Emotional intelligence is crucial to enable efficient

» Increasing the likelihood of hiring high-quality employees

» Increasing the potential of assigning the employees the

« Providing effective tralnlng for the employees to

e Making the work more interesting

¢ Challenging the employees without overwhelming

« Providing the right tools to successfully fulfill the

e Providing fair compensations for the employees

e The reason behind the work they do, i.e. how it

¢ The company mission and values in order to

Emotional intelligence at Home

¢ Understand and manage their own emotions

e Socialize and be empathetic in their interactions with

e Improve family relationships

e Teach generosity by receiving as well as giving

e Be generous in expressing love

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