APPENDIX A: Questionnaire

Determinates of CSR and Green Purchase Intention: Mediating Role of Customer

Green Psychology during COVID-19 Pandemic
This questionnaire survey has two sections. Please read it carefully before the completion and fill
in as per the instructions. After the voluntary participation, your information will be kept
confidential.
SECTION ONE
Please “TICK” the most appropriate box for the following questions: -
1. Gender
□ Male □ Female
2. Material Status
□ Married □ Unmarried
3. Age Group
□ 20 to 30 years old □ 31 to 40 years old
□ 41 to 50 years old □ 51 years old and above
4. Level of Education
□ High School □ Bachelor’s Degree
□ Master’s Degree □ PhD Degree
5. Monthly income (RMB)
□ 3001–4000 □ 4001 - 8000
□ 8001–12000 □Above than 12000

SECTION TWO
There are 1 to 7 scales: - Strongly Disagree, Disagree, Somewhat Disagree, Neutral (neither
agree nor disagree), Somewhat Agree, Agree and Strongly Agree. Please “CIRCLE” the
following statement each:
Questions
Telepresence (TPR)
Corporate
(Sang-LinSocial
Hana,Responsibility (CSR)
Myounga An, Jerry J. (Turker (2009)Lee, 2020)
Han, Jiyoung
1 I prefer companies that offer a variety of indirect advantages to enhance 1 2 3 4 5 6 7
the lives of their employees.
2 I prefer companies that provide a safe and healthy working environment 1 2 3 4 5 6 7
to all employees.
3 I prefer companies that provide fair wages to ensure a respectable 1 2 3 4 5 6 7
standard of living.
4 I prefer companies who encourage their staff members to further their 1 2 3 4 5 6 7
education.
5 I prefer companies that help employees advance their abilities in their 1 2 3 4 5 6 7
existing roles.
6 I prefer companies whose policies encourage their employees to develop 1 2 3 4 5 6 7
their skills and careers.
7 I prefer companies that implement flexible policies to provide a good 1 2 3 4 5 6 7
work and life balance for their employees.
8 I prefer companies that are primarily concerned with their employees' 1 2 3 4 5 6 7
needs and wants.
9 I prefer companies whose employee-related managerial decisions are 1 2 3 4 5 6 7
usually fair.
10 I prefer companies that provide equal opportunities to all employees. 1 2 3 4 5 6 7

11 I prefer companies that provide high-quality products to their customers. 1 2 3 4 5 6 7

12 I prefer companies that comply with the national and international 1 2 3 4 5 6 7

standards.
13 I prefer companies whose option for product warranty extension is the 1 2 3 4 5 6 7
most cost-effective one available.
14 I prefer companies that provide full and accurate information about their 1 2 3 4 5 6 7
products to customers.
15 I prefer companies that respect the consumer rights beyond the legal 1 2 3 4 5 6 7
requirements.
16 I prefer companies that place a high prioritize on satisfaction of customer. 1 2 3 4 5 6 7

17 I prefer companies who respond quickly to client complaints. 1 2 3 4 5 6 7

18 Our company is known as a respected and trustworthy company. 1 2 3 4 5 6 7

19 I prefer companies that emphasize the importance of their social 1 2 3 4 5 6 7

responsibilities to society.
20 I prefer companies that contribute to schools, hospitals, and parks in 1 2 3 4 5 6 7
accordance with societal needs.
21 I prefer companies that contribute to campaigns and projects that promote 1 2 3 4 5 6 7
the well-being of society.
22 I prefer companies who consistently pay their taxes on a continual basis. 1 2 3 4 5 6 7

23 I prefer companies that comply with legal regulations completely and 1 2 3 4 5 6 7

promptly.
24 I prefer companies that try to help the government in solving social 1 2 3 4 5 6 7
problems.
25 I prefer companies who collaborate on social responsibility initiatives 1 2 3 4 5 6 7
with their rivals.
26 I prefer companies that engage in ethical competition with their rivals. 1 2 3 4 5 6 7

27 I prefer companies that never engage in unfair competition. 1 2 3 4 5 6 7

28 I prefer companies that implement special programs to minimize their 1 2 3 4 5 6 7

negative impact on the natural environment.
29 I prefer companies that take part in initiatives aimed at preserving and 1 2 3 4 5 6 7
enhancing the natural environment.
30 Ienvironment.
prefer companies that make well-planned investments to avoid 1 2 3 4 5 6 7
environmental degradation.
31 I prefer companies that strive for long-term, sustainable growth. 1 2 3 4 5 6 7

32 I prefer companies that invest in future generations' employment 1 2 3 4 5 6 7

opportunities.
33 I prefer companies that work to advance society's future well-being 1 2 3 4 5 6 7
through research and development.
34 I prefer companies that encourage its employees to participate in 1 2 3 4 5 6 7
voluntary activities.
35 I prefer companies that support non-governmental organizations working 1 2 3 4 5 6 7
in problematic areas.
36 I prefer companies that take into account all cautions offered by non- 1 2 3 4 5 6 7
governmental organizations.
Green Trust (GT) Cheung et al. (2015)
1 The environmental promises made for this product are frequently 1 2 3 4 5 6 7
accurate.
2 This product keeps its promises and protects the environment. 1 2 3 4 5 6 7

3 The eco-friendly reputation as being environmentally friendly is 1 2 3 4 5 6 7

frequently reliable.
4 This product’s eco-friendly concern meets my expectations. 1 2 3 4 5 6 7
Green Satisfaction (GS) Oliver (1980)
1 I am glad about my decision to select this product because of its (eco- 1 2 3 4 5 6 7
friendly) functions.
2 Because of this product's (environmental) performance, I think I made 1 2 3 4 5 6 7
the proper choice when I bought it.
3 Because of this product's care for the environment, I am happy with it 1 2 3 4 5 6 7
overall.
Green Perceived Value (GPV) Patterson and Spreng (1997)
1 The environmentally friendly features of this product offer good value. 1 2 3 4 5 6 7
2 This product's eco-friendly performance satisfies consumer demands for 1 2 3 4 5 6 7
sustainability.
3 This product has a higher ecological value than other products, that’s 1 2 3 4 5 6 7
why I chose to buy it.
4 I bought this product because it upholds values that are environmentally 1 2 3 4 5 6 7
friendly.
Green Purchase intention (GPI) Ahmed and Zhang (2020)
1 Due to its environmental concerns, I will try to purchase the green 1 2 3 4 5 6 7
product.
2 I plan to purchase this product because of its eco-friendly performance. 1 2 3 4 5 6 7
3 I intend to purchase this product because of its environmental 1 2 3 4 5 6 7
performance.
4 I am happy to purchase these products because of their eco-friendliness. 1 2 3 4 5 6 7
5 I will gather and grasp information about eco-friendly products.
6 When I need to buy a green product, I wll buy an eco-friendly one. 1 2 3 4 5 6 7