Luis Eduardo Méndez

VIRTUAL MEDICAL ASSISTANT

VMA SKILLS About me

Administrative Tasks Detail-oriented virtual medical assistant with exceptional
Working knowledge of HIPAA communication skills, renowned for organizational prowess
regulations, ICD, and CPT coding and efficiency. Demonstrates a profound dedication to
Innovative thinker, with strong delivering comprehensive administrative assistance.
conceptual and problem-solving
skills
Strong organizational, Work Experience
administrative, and planning
skills.
SPANISH INSTRUCTOR
Ability to use discretion with
Language Convo | May 2023-Present
sensitive information. Designing lessons for new students.
Excellent documentation, Instructing students on various Spanish topics.
communication, and IT skills. Making appropriate use of formal vs. informal
communication.
Insurance Verification Showcasing advanced skills and strategies.
Knowledge of commercial
Displaying creative and imaginative thinking.
insurances, and Medicare and
Medicaid plans
TELEHEALTH SUPPORT STAFF
Health and/or medical benefits
Acess Salud | February 2022-April 2023
verification skills
Exceptional customer service Assisting patients in navigating the televideo process.
skills Coordinating the schedules of healthcare providers.
Strong follow-through skills Arranging appointments for patients as necessary.
while maintaining high Demonstrating proficiency in interacting with diverse
productivity patients.
Excellent multi-tasking and Leveraging effective communication skills to enhance
phone skills the organization's reputation.

ADMINISTRATIVE ASSISTANT
Personal skills Canada Sí | April 2020-December 2021
Complete the candidate's requirements for their Work
Attention to detail
Permit.
Organizational abilities Communicate with candidates via calls and emails to
Technological proficiency verify their Work Permit status.
Self-motivation
Demonstrate competent performance.
Excel in the effective application of skills.
Time management Quality control, which is the most crucial variable
Creativity contributing to the realization of departmental goals and
objectives.
 Languages Work Experience

Spanish Native VIRTUAL ASSISTANT

English C1 Efiempresa | October 2016-January 2020
French A2 Offer the company’s services to new customers.
Schedule appointments for new customers.
Certifications Make effective use of the telephone and fax machine
Respond promptly to all oral and written communications
Consistently demonstrate and convey a positive image of
360VMA Virtual Medical
the organization.
Assistant Certification
HIPAA Certification - HIPAA Academic Information
Awareness for Healthcare
Providers Universidad Central de Venezuela
Economy
July 2012- December 2017
Tecnológico Américo Vespucio
Modern Languages
September 2018 - September 2021
British Council
English C1
January 2012 - December 2017