RICARDO MENDEZ

Goal-focused guy looking for a new opportunity to make your

Avenida Miguel Bombarda company grow and excel.
Lisboa 1069-035 LISBOA,
Portugal EXPERIENCE
Feb 2021–Dec 2022
9 Concentrix- Content Moderator

Lisbon,Portugal

dian@example.com · Be in charge of handling sensitive content ensuring that a

quality experience is provided to millions of social media
users;
www.greatsiteaddress.com
· Moderate content (videos, images and reviews submitted

NATIONALITY: VENEZUELA
AND PORTUGAL
LANGUAGES: SPANISH AND
PORTUGUESE(NATIVE) AND
ENGLISH (C2)
OBJECTIVE
Office Manager with 5 years of
experience in managing administrative
tasks, seeking a challenging position to
leverage organizational,
communication, and leadership skills
to streamline office operations and
support business growth. (Create one)
by users);
· Identify and escalate potential errors in the application used
to moderate content; participate
·In testing launching or implementing new products and
working tools;
· Make suggestions for improving procedures; draw up daily
activity reports.
Extra skills : Time management; WebPurify Software ; My
analytical skills allowed me to become proficient at
processing policy violations at an exponential rate
Mar 2020–Feb 2021
Airbnb - Personal Safety and Crisis Management Agent
Lisbon,Portugal
•Initiate, investigate and resolve cases involving complex
damages, liability claims, fraud, or brand and media risk,
verifying facts, and determining resolutions based on internal
policies. I also had to craft clear and concise resolution plans
in order to drive fair and accurate outcomes.
•Handle the designated inboxes through inbound and
outbound tickets/emails, outbound calls, and casework. This
would include frequent work with stakeholders with regard to
cases of high brand risk and sensitivity.
• Carry out a great variety of sensitive case work: extreme
situation case handling. This would include mass destruction
of property, Fraud, Sex work, murder and assault, among
others.
•Help mitigate financial and reputational impact on Airbnb's
brand through assisting users and work closely with
stakeholders to align on case strategy and making payments
to users accounts.
-Extra skills: Ticketing system; Excedeed Costumer
Satisfaction and Average Handle time for several months in a
row
EDUCATION
Create a spanish one
● Bachelor of Science in Business Administration, 20XX
COMMUNICATION
As an Personal Safety and Crisis Management Agent, I have
honed my communication skills through years of experience in
verbal and written communication with clients.
I have experience in providing guidance and support to staff,
setting performance expectations and providing feedback, and
addressing issues as they arise.