Galileo and Apollo User Guide

V 2.0
 Acknowledgements:
All Travelport logos and marks as well as all other proprietary materials depicted herein are the
property of Travelport and/or its subsidiaries. © Copyright 2014. All rights reserved.
Section 1: Getting Started with Travelport Smartpoint........................................................................... 6
Launching Travelport Smartpoint ................................................................................................... 6
Switching between Travelport Smartpoint and Galileo Desktop .................................................. 6
Signing in ....................................................................................................................................... 7
Signing out..................................................................................................................................... 7
Work Area Navigation .................................................................................................................... 8
Minimizing Travelport Smartpoint.................................................................................................. 9
Section 2: User Settings ........................................................................................................................ 10
Application Menu ........................................................................................................................ 10
Application Settings ..................................................................................................................... 10
General Settings ....................................................................................................................... 11
Windows Management ............................................................................................................ 12
Selecting your Connection ........................................................................................................ 15
Section 3: Menu Items .......................................................................................................................... 16
Terminal Menu ............................................................................................................................ 16
History Menu ............................................................................................................................... 16
Windows...................................................................................................................................... 17
PNR.............................................................................................................................................. 18
Search.......................................................................................................................................... 18
Sell............................................................................................................................................... 18
Tools ............................................................................................................................................ 19
QuickCommands ...................................................................................................................... 19
Configuring Quick Commands................................................................................................... 22
Programmable Keys Editor ....................................................................................................... 25
Help ............................................................................................................................................. 25
Section 4: Screen Icons in the Terminal Window .................................................................................. 27
QuickCommands .......................................................................................................................... 27
Replay.......................................................................................................................................... 27
Print............................................................................................................................................. 29
Queues ........................................................................................................................................ 31
Options .................................................................................................................................... 32
Listing Booking Files in a Specific Queue ................................................................................... 35
Smartpanel .................................................................................................................................. 37
Launching Smartpanel .............................................................................................................. 37

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Section 5: Availability Searches using the Menu ................................................................................... 38

Air Availability Search .................................................................................................................. 38
Availability Modifier Toolbar and More Flights ......................................................................... 43
Hotel Availability Search .............................................................................................................. 44
Car Availability Search.................................................................................................................. 50
Flight Shopping Search ................................................................................................................. 56
Flight Shopping and Hotel Search ................................................................................................. 60
Searching for Availability using the Calendar Tool ........................................................................ 64
Air Availability .......................................................................................................................... 64
Flight Shopping......................................................................................................................... 66
Hotels....................................................................................................................................... 68
Flight Shopping and Hotel Search ............................................................................................. 70
Cars .......................................................................................................................................... 73
Section 6: Direct Sell Screens ................................................................................................................ 75
Flight Sell Screen .......................................................................................................................... 75
Hotel Sell Screen .......................................................................................................................... 79
Hotel Direct .............................................................................................................................. 79
Hotel Passive ............................................................................................................................ 83
Sell Screen Car ............................................................................................................................. 85
Car Direct ................................................................................................................................. 85
Car Passive ............................................................................................................................... 92
Using Smartpanel......................................................................................................................... 93
Launching Smartpanel .............................................................................................................. 94
Section 7: Interactive Displays ............................................................................................................ 100
Air Availability Display ................................................................................................................ 100
Hotel Availability Display............................................................................................................ 104
Hotel Description.................................................................................................................... 105
Hotel Images .......................................................................................................................... 108
Display Complete Availability.................................................................................................. 109
Display Room Rate Rules ........................................................................................................ 110
Sell the Hotel Segment ........................................................................................................... 111
Hotel Availability Map ............................................................................................................ 112
Car Availability Display ............................................................................................................... 115
Car Vendor Location Description ............................................................................................ 118
Display the Rate Rules ............................................................................................................ 119
Sell the Car Segment .............................................................................................................. 121

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Flight Shopping Search ............................................................................................................... 123

Map Information .................................................................................................................... 128
Fare Shopping Filters .............................................................................................................. 131
Section 8: PNR Tools ........................................................................................................................... 133
Using the PNR Viewer Window .................................................................................................. 133
Quick Access Buttons in the PNR Viewer Window................................................................... 134
PNR Viewer Window Icons ..................................................................................................... 134
Recent PNRs .............................................................................................................................. 136
PNR Tools Icon ........................................................................................................................... 139
Create/Edit Customer Information ......................................................................................... 142
Create/Edit Booking File Remarks ........................................................................................... 143
Create/Edit Special Services.................................................................................................... 144
Assign/Edit Seat Assignments ................................................................................................. 145
Paid Seat Upgrades from Delta Air Lines ................................................................................. 147
Section 9: Other Travelport Smartpoint Features .............................................................................. 154
Keyboard Shortcuts.................................................................................................................... 154
Quick Commands ....................................................................................................................... 156
Language Translations................................................................................................................ 157
Keyboard Mapping..................................................................................................................... 158
Client Files/Profiles .................................................................................................................... 158
Section 10: eNett Virtual Account Number (VAN)............................................................................... 160

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Section 1: Getting Started with Travelport Smartpoint

Launching Travelport Smartpoint

Travelport Smartpoint is automatically launched when you open Galileo Desktop.

The action of signing on to Travelport Smartpoint will also sign you into Galileo
Desktop.
Travelport Smartpoint provides the following:
 The Terminal Window in which to enter formats and obtain general
responses
 The PNR Viewer Window that automatically refreshes the PNR/Booking File

Switching between Travelport Smartpoint and Galileo Desktop

When you have signed on to Travelport Smartpoint you can use the keyboard
shortcut Ctrl + F12 to switch to/from Galileo Desktop if required.
If Travelport Smartpoint has been closed, you can re-launch it by clicking the

Travelport Smartpoint icon visible on the Galileo Desktop Custom Toolbar.

This icon is automatically installed on the toolbar when Travelport Smartpoint has
successfully been installed.

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Signing in
If you are not signed into Galileo Desktop when you launch Travelport Smartpoint,
the following sign-on dialogue box is displayed:

Enter your Galileo Desktop sign-on and password.

Note: You do not need to include the format SON/ in the Sign-on box.
If your Client ID requires you to emulate, the following box will be launched for you
to enter the required PCC. Click ‘Cancel’ if you do not wish to emulate.

Signing out
To sign out of Travelport Smartpoint, enter: SOF
The response is: SIGN-OFF COMPLETE.
Note: This entry will also sign you out of Galileo Desktop.

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Work Area Navigation

Like Galileo Desktop, Travelport Smartpoint also offers five work areas, A, B, C, D
and E.
These are listed at the top of the PNR Viewer Window:

The work area that is active is highlighted in white (area C).

A work area that contains an active PNR/Booking File is underlined in orange (area
A). If you hover your mouse over the work area a thumbnail will appear to show the
content of the PNR/Booking File.

A work area that does not contain an active PNR/Booking File, but where you have
emulated, is underlined in light blue (area B).
Simply click A, B, C, D or E to move to the required work area.
Note: You can continue to use cryptic formats SA, SB…SE if required.

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Minimizing Travelport Smartpoint

To minimize Travelport Smartpoint and return to Galileo Desktop, use the keyboard
shortcut Ctrl + F12.
Use Ctrl + F12 to bring Travelport Smartpoint back to the forefront when required.
Alternatively, click ‘Quit Application’ on the APPLICATION menu to close Travelport
Smartpoint.

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Section 2: User Settings

Application Menu
The Application Menu provides access to terminal and window configuration
options.

From this drop-down menu, you can customize the appearance of the Terminal
Window.

Application Settings
Travelport Smartpoint supports multiple terminal windows that can be configured
independently. For example, a terminal window can have its own font settings.
The Application Settings drop-down menu enables you to customize display options
including language, theme and color scheme. In addition, you can create additional
windows and change font type and font size, and select a GDS connection.

Note: You must select ‘Save’ for any changes to take effect.

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General Settings

Click the drop-down menus to select your required settings for language, theme and
color scheme.

Click ‘Save’ at the bottom of the screen for changes to take effect.

Other Options

The following features are also available.

Explanation:

Menu Item: Explanation:

Refresh Viewpoint PNR Check this box if you want the Viewpoint PNR to
refresh automatically when PNR/Booking File content
changes

Display Separator Lines Check this box if you wish to see separator lines in the
host results such as flight availability

Auto-display emulation dialog Check this box if you wish to see the emulation dialog
box displayed when you are not emulating a PCC.

Embed Smartpoint in Galileo Check this box if you want Travelport Smartpoint to
Desktop work embedded in Galileo Desktop.

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Windows Management

You can easily create additional windows if required. Click ‘Add’ and specify a
unique name if required in the ‘Name of selected window’ box.

Click ‘Save’ at the bottom of the screen for changes to take effect.

Removing a Window

To remove a window, simply highlight it and click ‘Remove’.

Click ‘Save’ at the bottom of the screen for changes to take effect.

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Example display of three windows:

Click on WINDOW on the Toolbar and select the window in which you wish to work.

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Changing the Font and Font Size

Select the required Font, Font Weight and Font Size.

Click ‘Save’ to save your required settings.

Note: You can select the Font icon at the bottom of the PNR Viewer Window to
amend the font size in the PNR Viewer Window.

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Selecting your Connection

Each terminal window can use a different Client ID or connect to a different host
GDS if required. You can use the Connection Switcher to select available
connections in Galileo Desktop (if applicable).

Click on the drop-down to make the appropriate selection and click ‘Save’ to save
your selection.

Other Features

The Application menu also allows you to:

 Save Window Positions/Settings
 Restore Window Positions/Settings
 Reset Window Positions/Settings
 Reset All Settings to Factory Defaults

Menu display:

Note: Select ‘Reset All Settings to Factory Defaults’ if Travelport Smartpoint does
not open up correctly. It is possible that the configuration files may have become
corrupted in some way.

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Section 3: Menu Items

Terminal Menu
This menu option allows you to manipulate the Terminal Window Tab functionality
as detailed in the menu items below:

History Menu
This menu option allows you to review the terminal responses that have been
displayed. Response history can be retrieved for the previous five responses.

 Use Alt + Up arrow to go back to previous interactive response from the

response history
 Use Alt + Down arrow to go the next interactive response from the response
history.

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Windows
This drop-down menu allows you to switch between windows if you have created
additional windows.
Example menu display:

If you select ‘Show all windows’, Window 1 plus any additional windows you have
created will be displayed.
Example response:

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PNR
This drop-down menu allows you to open dialog boxes that will help to create or
edit a PNR/Booking File.

Search
This drop-down menu allows you to open a pop up box to search for Air, Hotel, Cars,
Flight Shopping, and a combined Flight Shopping and Hotel search.

Note: The options in this menu are explained in greater detail in Section 5.

Sell
This drop-down menu allows you to open a pop up box to direct sell air, hotel and
car reservations.

Note: You have the option of direct selling hotel and car segments or creating
passive segments. These options are explained in greater detail in Section 6.

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Tools
This drop-down menu provides access to a variety of functions, including Queue
Count Options, Replay Entries, Smartpanel (GUI used for Fare Shopping),
Programmable Keys Editor, Recent PNRs, Calendar and Calculator.

Note: Select Automatic Update Options to check if you are running the latest
version of Travelport Smartpoint.

QuickCommands

‘QuickCommands’ is an easy way to access Relay, which is a series of Windows-

based tools that quickly accomplish complex and time-consuming Galileo tasks.
It provides you with several productivity tools with an easy-to-use interface. When
you want to perform daily tasks, use one or more of the Relay tools.

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You can also launch ‘QuickCommands’ by using the icon on the right-hand side of
the Terminal Window.

The following table lists Relay tools and their description.

This tool: Does this:

Relay Itinerary Capture Collects itinerary data and sends it to other

destinations.

Relay Queues Helps monitor and maintain agency queues.

Relay PNR Creates a Business File or a Personal File from

data stored in a booking.

Relay Client File Provides the ability to cut, copy, and paste
information to and from Windows-based
applications to create or update a profile.

Relay Ticket Exchange Determines exchange type based on booking

Galileo information. Provides graphic of ticket coupon to
identify additional information on current ticket.

Relay Recovery Simplifies linking and de-linking printers, clearing

printer buffers, and managing TINS tables.

Relay Rules Provides the ability to copy and change rules for
point-of-sale booking quality control check.

Relay E-Status Automated way to track status of unused

electronic tickets.

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Open QuickCommands panel

This option enables you to search for a specific topic for which there is a
QuickCommand.
Refer to the following example to search for ‘queues’:

Click on a topic or type #QUEUES and enter to display Relay Queue Manager.
Example screen response:

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Configuring Quick Commands

The Travelport QuickCommands Configuration dialog allows you to create, modify or
delete Quick Commands in Travelport Smartpoint.
You are able to define the name, the type of resource, the terminal command and
also generate a menu item if you wish.
Refer to the following example to create a Quick Command to access the website for
IATA ([Link]).
1. Launch the Quick Command dialog box.
2. Click on Add.

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3. Complete and specify the following items:

 Name
 Keyword
 Type:

- Select ViewpointCOM to launch a Viewpoint dialog box

- Select Browser to launch a web site
- Select EXE to launch an executable file
 Url
 Terminal Command
Check the ‘Launch website in external browser’ box.
Completed screen example:

4. Click ‘Save’ to save the quick command.

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Note: Check the ‘Create a menu item in the Tools menu’ box if you wish to create a
menu item.

Adding to the Favorite menu

You can identify an item as a ‘favorite’ by adding it to the Favorite menu. There are
four levels:

Refer to the following example to specify the Quick Command for IATA as a ‘level 1’
favorite and add to category ‘Air’.
1. Select IATA from the list on the left of the display and click the drop-down and
select Level 1.
2. Select Air from the ‘Add to Category’ drop-down.
Completed screen example:

Note: Click ‘Save’ to save the settings.

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When you open the Quick Commands panel, IATA is flagged in red as a ‘favorite’:

Programmable Keys Editor

You can set up and edit Programmable Keys in Travelport Smartpoint.

Select Programmable Keys Editor from the TOOLs menu.

Note: Most Programmable Keys will work in Travelport Smartpoint, but some will
not if they contain commands that are specific to the Focalpoint multi-window
terminal emulation environment.
For example, you could create a Programmable Key that contains the command
<ReDir3> which means ‘redirect the entry to window 3’, but this will not work in
Travelport Smartpoint as Smartpoint has no concept of ‘window 3’. The <ReDir3>
command will simply be ignored by Travelport Smartpoint.

Help

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Help gives you access to the Travelport Smartpoint User Guide and the eNett Virtual
Account Number (VAN) User Guide.
Help also provides a link to a series of training videos and to ASK Travelport.

Note: Click About… to check which version of Smartpoint you are running.

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Section 4: Screen Icons in the Terminal Window

The following icons are available in the Terminal Window.

 QuickCommands

 Replay entries

 Print

QuickCommands
This icon launches the QuickCommands search panel to enable you to search for a
specific topic.
Note: QuickCommands are explained in the previous section.

Replay
This icon initiates replay functionality.

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Terminal entries are captured and you can replay them by simply selecting the entry
and clicking ‘Send’.

Note: To remove an entry from the list, select the item and click ‘Delete Selected’.

Options

Click ‘Options’ to locate the file location. You can export the entry to list and save to
a file location if required.

Note: You are permitted to capture a maximum of 999 entries. Check the box if you
wish the list to be cleared each time you start up Travelport Smartpoint. Be sure to
click ‘Save’ to save your settings.

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Print
This icon enables a variety of print options.

Refer to the following examples:

Take a window snapshot

Copy content as Image

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Copy content as Text

SAT 01FEB14 LONDON/AMSTERDAM 01/0000 01/2359

1 LGW AMS 0620 0835 U28869 WA BA YA 319 E 2 LHR AMS 0635 0905 @CI9362 J4 C4 M7 V4 K7 R4 N7 L7 X7
737 C E 3 LHR AMS 0635 0905 KL1000 J2 CC DC IC ZC Y9 B9 M9 U9 K9 73J C*E
H9 L5 Q5 TC EC NC RC VC GC 4 LTN AMS 0645 0900 U22151 WA BA YA 320 E 5 LHR AMS
0655 0915 BA 428 J9 C9 D9 R9 IC Y9 B9 H9 K9 M9 767 C E

L9 V9 N9 Q9 O9 S9 G9 6 LHR AMS 0655 0915 @AA6726 J7 D7 R0 I7 Y7 B7 H7 K7 M7 L7 767 C*E

V7 G7 S7 N7 Q7 O7 7 STN AMS 0700 0910 U23001 WA BA YA 319 E 8 SEN AMS 0730
0930 U27401 WA BA YA 319 E 9 LGW AMS 0740 0955 BA2758 J9 C9 D9 R9 I5 Y9 B9 H9 K9 M9 734 C E
L9 V9 N9 Q9 O9 S9 G9 10 LHR AMS 0825 1045 BA 430 J9 C9 D9 R9 IC Y9 B9 H9 K9 M9 320 C E
L9 V9 N9 Q9 O9 S9 G9 11 LHR AMS 0825 1045 @AA6502 J7 D7 R0 I7 Y7 B7 H7 K7 M7 L7 320 C*E
V7 G7 S7 N7 Q7 O7 12 LHR AMS 0840 1110 KL1002 J5 C1 D1 IC Z1 Y9 B9 M9 U9 K9 73H C*E

H9 L9 Q9 T9 E9 N9 R6 VC GC 13 LCY AMS 0925 1135 @AF5183 J2 CC DC IC ZC OC W9 S9 A9 Y9 AR8 C*E

B9 M9 U9 K9 H9 L9 Q9 T9 E9 N9
R9 X2 GR 14 LCY AMS 0925 1135 @KL2454 J2 CC DC ZC W9 S9 A9 Y9 B9 M9 AR8 C*E

U9 K9 H9 L9 Q9 T9 E9 N9 R9 G2 15 LCY AMS 1135 1350 @AF5185 J2 CC DC IC ZC OC W9 S9 A9 Y9 AR8 C*E

B9 M9 U9 K9 H9 L9 Q9 T9 E9 N9
R9 X4 GR 16 LCY AMS 1135 1350 @KL2456 J2 CC DC ZC W9 S9 A9 Y9 B9 M9 AR8 C*E
U9 K9 H9 L9 Q9 T9 E9 N9 R9 G4

«More Flights»

Print this window

This option allows you to send the window content to an appropriate printer.

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Queues
You can manage work to be done on PNRs/Booking Files by performing various
queue counts. In addition, you may view a list of PNRs/Booking Files in a queue.
These functions are important factors in increasing office productivity.
The following icons are available in the Terminal Window to allow you to work with,
and manage queues.

 Options

 Poll queue count

 Display count for all queues

 Display more queues

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Options
To help you manage your queues, you can set up a maximum of 10 Quick View
queues or queue categories.

Select the Options icon:

Note: You can also select Queue Count Options from the Tools menu if required.

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Refer to the following completed example, specifying pseudo EA7 and queues 16,
17, 19, 20, 22 25 and 36 with queue category JU.

Check the Visible box so that queues 16, 22 and 25 are visible at the bottom of the
Travelport Smartpoint Terminal Window.
If you check ‘Display queue change notifications’, Travelport Smartpoint will
automatically advise you when PNRs/Booking Files are added to a queue.
Check the box to ‘Enable queue count polling’ and specify that you wish your queues
to be polled every 30 minutes.
Points to note:
 The minimum polling time is 15 minutes
 You can select a maximum of five visible queues

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When you click ‘Save’, the MQ button at the bottom of the screen is activated:

The three queues that you made ‘visible’ (16, 22 and 25) show the numbers of
PNRs/Booking Files that are currently on those queues highlighted in an orange box.

Click on the icon to display the numbers of PNRs/Booking Files on your

selected queues.

Poll queue count

You can click the P icon if you wish to poll your queues at any time.

Counting all Queues

You can click on the QCT icon to display the queue count for all queues.

Example screen response:

A queue number with an asterisk identifies a queue with categories.

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Screen example:

Click on the blue asterisk to display the categories and the Booking File count.

Note: Click on the asterisk again to close the display.

Listing Booking Files in a Specific Queue

Click on one of the queue numbers to display the PNRs/Booking Files on that queue
in a separate window.
Example screen response:

Note: Click ‘Show in Terminal’ to display the list in the Terminal Window.
Click on a Booking File record locator to take you into the queue and open the
booking in the PNR Viewer Window.
Example screen response:

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When you access a Booking File on queue, new buttons become available at the
bottom of the active window. These enable you to work the queue quickly and
easily.

Click the QP button to retrieve the previous Booking File on queue.

Click the I button to ignore the current Booking File and retrieve the next one.

Click the QR button to remove the booking from queue.

Click the QXI button to ignore the booking and sign out of the queue.

Click the Q button to take you back to the queue buttons.

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Smartpanel
Smartpanel is a component of Travelport Smartpoint. Smartpanel applies pre-set
parameters, such as classes of service, departure time windows or account code, via
a fill in-format to perform a fares-led search.

Launching Smartpanel

Click on the button located at the bottom of the active Window, and the
following pop up box will launch.

Note: Alternatively, you can launch Smartpanel via the Search menu or by entering
the quick command #FS

Smartpanel contains a Basic and Advanced tab.

More information is contained in Section 6.

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Section 5: Availability Searches using the Menu

This section explains the various availability searches that you can access from the
menu bar.
They are:
 Air Availability
 Hotel Availability
 Car Availability
 Flight Shopping
 Flight Shopping and Hotel

Air Availability Search

Click on Search on the menu bar and select Air Availability Search.

Example screen response:

Note: Round Trip is the default. You can select a one way journey if required.

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Origin and Destination

You can enter either city codes or the city name. The required option will appear at
the bottom of the list.

Hit enter to populate the fill in box or arrow down in the list to select a city and
enter.
Departure date and Return date
To enter a date, either overtype or click the calendar icon and make a selection.

Note: The current date is highlighted in green.

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Departure time and Return time

To enter a time, either overtype or click the calendar icon and make a selection.

Airline
You can select a specific carrier by typing in either the carrier code or carrier name.
The required option will appear at the bottom of the list. Hit enter to select it.

Passengers and Booking Code

It is also possible to select the number of passengers and the booking class code.
The results returned will show only the booking class code requested.

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Refer to the following completed example for travel from Seattle to Tokyo departing
1 March and returning 16 March for two passengers for travel on Delta Air Lines.

Example screen response:

Note: Outward flights are displayed in the upper partition and return flights in the
lower partition.

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Scroll down in each partition to see all availability.

The ‘More Flights’ link at the bottom of the display returns more air availability.
You can use the keyboard shortcut Alt + M if you wish, instead of clicking with the
mouse.
Note: Clicking on the More Flights link or using Alt + M does not remove the original
16 flight options. You can scroll up and down to view all availability options that
have been displayed.

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Availability Modifier Toolbar and More Flights

The Availability Modifier toolbar allows you to change dates and the number of
passengers after an initial availability has been performed.
This allows quick access to the same availability request for the day before or the
day after, or for a different number of passengers up to a maximum of nine.

Each partition has the previous and next day date choices, and number of
passengers. As you select the number of passengers for the outbound flight, the
return alters accordingly.
To minimize the toolbar, simply click on the X on the left.

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Hotel Availability Search

Click on Search on the menu bar and select Hotel Availability Search.

Example screen response:

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Reservation Data

City
Enter the airport or city code where the traveler wishes to stay. You can enter
either city codes or the city name. The required option will appear at the bottom of
the list.

Hit enter to populate the fill in box or arrow down in the list to select the city and
enter.

Note: If the code is unknown, Travelport Smartpoint will display a name list when
you type in the full city name

Check-In Date and Check-Out Date

To enter a date, either overtype or click the calendar icon and make a selection.

Note: The current date is highlighted in green.

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Hotel location

Click on the drop-down to display the choice of locations.

Select the location where the traveler wishes to stay from the drop down list. Scroll
down and click or hit enter to make your selection.
Adults
You may select a maximum of nine adults per room.

Scroll down and click or hit enter to make your selection.

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Reference point
You can search hotel properties based on landmarks or places of interest. Travelport
Smartpoint will list reference points for the city you have entered.

Click on the drop-down to display the list of reference points for the city (if
applicable).

Scroll down and click or hit enter to make your selection.

Vendor Profile

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Screen explanation:

Item: Explanation:

Vendor Enter the 2-letter code for the hotel supplier / chain

Property Number Each hotel in RoomMaster is assigned a unique

property number. If this number is known, you can
enter this in your search

Property Name Enter the specific property name / word or first

three characters of a word to search for properties.
For example ‘Park’ will display a list of hotels with
the word park in the name of the property.

Country Enter a country name or select from the drop-down

list.

Postal Code Enter the postal or zip code of a property

Rate Access Code Search up to three rate access codes. Rate access
codes are generally given to corporate companies
for negotiated rates from a specific hotel vendor.

NTM Rating Enter the NTM rating.

Note: NTM identifies Northstar Crown Rating. The
property crown ratings are received directly from
Northstar Travel Media.

AAA Rating Enter the AAA rating.

Refer to the following example to request availability in Tokyo for downtown hotels
for two adults for vendor Leading Hotels of the World (LW).

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Completed screen example:

Click ‘Search’
Example screen response:

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Car Availability Search

Click on Search on the menu bar and select Car Availability Search.

Example screen response:

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Reservation Data

Pick-Up City
Enter the city code or name where the traveler wishes to pick up the car. You can
enter either city codes or the city name. The required option will appear at the
bottom of the list.

Hit enter to populate the fill in box or arrow down in the list to select the city and
enter.

Note: If the code is unknown, Travelport Smartpoint will display a name list when
you type in the full city name.

Pick-Up Location

Click on the drop-down and arrow down to display the choice of pick-up locations.

Click or hit enter to make your selection.

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Drop-Off City
Enter the city code or name where the traveler wishes to pick up the car. You can
enter either city codes or the city name. The required option will appear at the
bottom of the list.

Hit enter to populate the fill in box or arrow down in the list to select the city and
enter.

Drop-Off Location

Click on the drop-down and arrow down to display the choice of pick-up locations.

Click or hit enter to make your selection.

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Car Type

Click on the drop-down and scroll down to display the choice of car types at your
chosen location.

Click or hit enter to make your selection.

Date

To enter a date, either overtype or click the calendar icon and make a selection.

Note: The current date is highlighted in green.

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Time
To enter a date, either overtype or click the calendar icon and make a selection.

Note: Date and Time must be completed for both pick-up and drop-off dates.

Vendor Profile

The vendor code is automatically completed, when you select the pick-up location.
You can specify a corporate discount (CD) number if applicable.

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Completed screen example:

Example screen response:

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Flight Shopping Search

This option enables you to search for pricing and itinerary options.
Click on Search on the menu bar and select Flight Shopping Search.

Example screen response:

Note: Round Trip is the default. You can select a one way journey if required.

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Origin and Destination

You can enter either city codes or the city name. The required option will appear at
the bottom of the list.

Hit enter to populate the fill in box or arrow down in the list to select a city and
enter.
Departure date and Return date
To enter a date, either overtype or click the calendar icon and make a selection.

Note: The current date is highlighted in green.

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Departure time and Return time

To enter a time, either overtype or click the calendar icon and make a selection.

Airline
You can select a specific carrier by typing in either the carrier code or carrier name.
The required option will appear at the bottom of the list. Hit enter to select it.

Passengers and Booking Code

It is also possible to select the number of passengers and the booking class code.
The results returned will show only the booking class code requested.

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Currency

Enter the three-letter currency code, or click on the drop-down to select the
required currency.
Refer to the following example for travel from Johannesburg to Rome for two
passengers travelling on South African Airways in Economy class, departing 14
November and returning 19 November. Fares are requested in euro.
Completed screen example:

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Example screen response:

Flight Shopping and Hotel Search

This option enables you to search for pricing and itinerary options and hotel
availability in one smooth transaction.
Click on Search on the menu bar and select Flight Shopping and Hotel Search.

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The Flight Shopping and Hotel Search screen is a combination of the Flight Shopping
Search and Hotel Availability Search screens explained previously.
Example screen response:

Note: The default is to search for round trip fares.

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Refer to the following example for fares from New York to Los Angeles for two
passengers travelling on United Airlines in Economy class, and requesting a Radisson
hotel (RD) in the city center.

Completed screen example:

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Example screen response:

Availability displays are shown using the upper and lower terminal partitions.
Pricing and itinerary options are shown in the upper partition and hotel availability is
shown in the lower one

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Searching for Availability using the Calendar Tool

You can search for availability by using the calendar. You can access this from the
Tools option on the tool bar and select Calendar.
Note: When you have opened the calendar, scroll down to display the maximum
number of months that you can book in advance.

Air Availability

Click on the required outbound date. If you also require return availability, click on
the relevant date. The duration of the trip will be shown on the calendar.
Right-click to access the context-sensitive menu.
Example screen display:

Note: There are two air options from which to choose - Availability and Last Air.

Availability Option

If you choose Availability, the fill in format is presented, with the dates pre-
populated. The routing will be pre-populated with the last routing you searched for.
You can overtype this with the city name or code that is now required, along with
other search criteria.
The default is to search for round trip.
Example screen response:

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Last Air Option

If you need to search for different dates for the same last routing used, then select
the Last Air option. This will apply the new date range to that same routing and
immediately present the relevant availability display.
Example screen response:

Note: If the last routing was for a one way journey and you now select a date range,
the results will not present the return availability. Return availability will only be
displayed if the last availability displayed was for a round trip.
Once availability is displayed, close the Calendar by clicking the X at the top right of
the window.

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Flight Shopping

Click on the required outbound date. If you also require return availability, click on
the relevant date. The duration of the trip will be shown on the calendar.
Right-click.
Example screen display:

Select Shopping.
Example screen response:

Note: The default is to search for round trip fares.

Refer to the following example for travel from Dubai to Hong Kong on Emirates (EK)
for two passengers in business class for fares in AED.

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Completed screen example:

Click Search.
Example screen response:

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Hotels

Select Hotels.
Example screen response:

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Refer to the following example for availability in Amsterdam for two adults to search
for Radisson (RD) hotels located near to the Rijks Museum in the city.
Completed screen example:

Click ‘Search’
Example response:

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Flight Shopping and Hotel Search

This option enables you to search for fares and hotels in one input. Select FS+
Hotels.
Example screen response:

Note: The default is to search for round trip fares.

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Refer to the following example to search for fares from London to Amsterdam for
two passengers travelling on KLM, and searching for hotels located near to Haarlem.
Completed screen example:

Availability displays are shown using the upper and lower terminal partitions.
Pricing and itinerary options are shown in the upper partition and hotel availability is
shown in the lower one.

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Example screen response:

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Cars

Example screen response:

Refer to the following example to search for availability for pickup at Sydney Airport
with Avis (ZI).

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Completed screen example:

Click ‘Search’
Example screen response:

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Section 6: Direct Sell Screens

You can direct sell flights, hotels and cars using direct sell screens available from the
SELL menu.

Flight Sell Screen

You can direct sell a flight using the Flight option on the SELL menu.

Example screen response:

Airline
Select the airline by typing in either the carrier code or carrier name. The required
option will appear at the bottom of the list. Hit enter to select it.

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Flight Number
Specify the flight number. Check the ‘Open’ box if you wish to enter an open
segment.
Booking Code
Enter the required booking code.
Passengers
Enter the required number of passengers or select the number from the drop-down.
Request Code
Click on the drop-down and click to select the required action code.

Date
To enter a date, either overtype or click the calendar icon and make a selection.

Note: The current date is highlighted in green.

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From and To
You can enter either city codes or the city name. The required option will appear at
the bottom of the list.

Hit enter to populate the fill in box or arrow down in the list to select a city and
enter.
Time
To enter a time, either overtype or click the calendar icon and make a selection.

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Refer to the following example to sell two Y class seats from JFK to PTY on UA 7069.
Completed screen example:

Note: Click ‘Sell’ to sell the flight, or click ‘Cancel’ to discontinue the process.

Example screen response:

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Hotel Sell Screen

You can direct sell a hotel using the Hotel option on the SELL menu.
You have the choice of a direct or passive segment.

Hotel Direct

Example screen response:

The Hotel Direct Sell dialog box provides two tabs - Reservation and Other.

Reservation Tab

Screen explanation:

Hotel: Explanation:

Check-In Enter the check-in date. Overtype or click the

calendar icon and make a selection.

Check-Out Enter the check-out date. Overtype or click the

calendar icon and make a selection.

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Hotel Chain Enter the two-letter vendor code or click the drop-
down and make a selection.

Rooms Click the drop-down to specify the number of rooms,

adults and children.
Adults
Children

Room Master Property ID Enter the unique Room Master property ID number.

Booking Code Enter the booking code for the room type.

Traveler

First Name Enter the first name of the traveler in whose name
the room is being booked.

Last Name Enter the last name of the traveler in whose name
the room is being booked.

Loyalty Number Enter the hotel loyalty number (if applicable).

Frequent Air Traveler Enter an airline frequent flyer number (if applicable).
Number

Special Information Enter any special request, such as REQUEST GROUND

FLOOR ROOM.

Rate Guarantee

Rate Guarantee Click the drop-down and select the appropriate

guarantee:

Guarantee Click the appropriate radio button to indicate if a

credit card has been taken as a guarantee or deposit.
Deposit

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Rate Guarantee (cont.)

Credit Card Type Click the drop-down to select the credit card type:

Card Number Enter the credit card number.

Cardholder Name Enter the cardholder name.

Expiration Date Enter the expiry date of the credit card.

Other Tab

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Screen explanation:

Rates: Explanation:

Corporate Discount Enter a corporate discount number if applicable.

Negotiated Rates Enter any negotiated rate details

Booking Source The booking source box is populated with your

agency IATA number. You can overtype this if
appropriate.

Optional Address Lines Add optional address information

Extra:

Infant Crib Click on the drop-down arrows to select the number

of additional extras required.
Extra Child
Extra Adult
Child Rollaway
Adult Rollaway

Direct Sell Click ‘Direct Sell’ to sell the room or click ‘Cancel’ to
discontinue the process.

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Hotel Passive

Screen explanation:

Hotel: Explanation:

Check-in Enter the check-in date. Overtype or click the

calendar icon and make a selection.

Check-out Enter the check-out date. Overtype or click the

calendar icon and make a selection.

City Enter the city code or click the drop-down arrow and
select from the list.

Status Code Specify the status code – BK or MK as appropriate.

Hotel Chain Enter the two-letter vendor code or click the drop-
down and make a selection

Rooms Click the drop-down to specify the number of rooms.

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Rate Information:

Room Type Enter the room type code.

Daily Rate Enter the daily rate.

Currency Enter the currency code or click the drop-down and

select from the list.

Confirmation Number Enter the hotel confirmation number.

Booking Reason Click the drop-down and select the reason for
making the booking.

Associated Remarks Enter any associated remarks

Hotel Address:

Hotel Name or Property Enter the hotel name and relevant address details.
Code
Alternatively click the Property Code radio button
and enter the unique Room Master property ID
number.

Passive Sell Click ‘Passive Sell’ to create a passive segment, or

click ‘Cancel’ to discontinue the process.

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Sell Screen Car

You can direct sell a car using the Car option from the SELL menu.
You have the choice of a direct or passive segment.

Car Direct
The Car Direct Sell dialog box provides three tabs – Reservation, Payment and Other.

Reservation Tab

Screen explanation:

Reservation Explanation:
Information:

Pick-Up Enter the pick-up date and time. Overtype or click the
calendar icons and make a selection.

Drop-Off Enter the drop-off date. Overtype or click the calendar

icons and make a selection.

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Pick-Up City Enter the city code or click the drop-down arrow and select
from the list.

Pick-Up Location Enter the pick-up location.

Drop-Off City Enter the city code or click the drop-down arrow and select
from the list.

Drop-Off Location Enter the pick-up location.

Flight Number Enter the arriving flight number if applicable.

Car:

Car Rental Company Enter the two-letter code of the car rental company.
Alternatively, click the drop-down and select from the list.

Corporate Discount Enter any corporate discount number.

Promotional Code Enter any promotional code

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Car Type Enter the four-letter car type, e.g. ICAR. Alternatively, click
the drop-downs against Size, Category, Trans/Drive and
Fuel/AC and select from the list.

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Traveler:

First Name Enter the first name of the traveler in whose name the car
is being booked.

Last Name Enter the last name of the traveler in whose name the car
is being booked.

Loyalty Number Enter the car rental company loyalty number (if
applicable).

Frequent Air Traveler Enter an airline frequent flyer number (if applicable).
Number

Direct Sell Click ‘Direct Sell’ to sell the car or click ‘Cancel’ to
discontinue the process.

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Payment Tab

Screen explanation:

Rates:

Rate Code Enter the rate code for the required car.

Tour Number Enter any applicable tour number.

Booking Source The booking source box is populated with your

agency IATA number. You can overtype this if
appropriate.

Pre-Payment Information Enter any pre-payment information if applicable.

Currency Enter the required currency code or click the drop-

down and select from the list.

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Payment:

Guarantee Enter credit card details to guarantee the booking.

eVoucher Type If payment is by eVoucher, click the drop-down to

select the voucher type.

Billing Number Enter any billing number.

Billing Reference Enter any billing reference.

Drop-Off Charge Enter any drop-off charge.

Direct Sell Click ‘Direct Sell’ to sell the car or click ‘Cancel’ to
discontinue the process.

Other Tab

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Screen explanation:

Special:

Special Service Enter any required special service

Special Equipment Codes Click the drop-down to select a special equipment

code.

Delivery Address:

Site ID Enter a location code if applicable.

Address Enter delivery address details.

City
State
Zip Code
country

Telephone Number Enter a telephone number for the delivery address.

Location Name Enter the location name.

Specify Collection Specify collection address details if different from

Address: delivery address details.

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Car Passive

Screen explanation:

Car: Explanation:

Pick-Up Enter the check-in date. Overtype or click the

calendar icon and make a selection.

Drop-Off Enter the check-out date. Overtype or click the

calendar icon and make a selection.

City Enter the city code or click the drop-down arrow and
select from the list.

Car Rental Company Enter the two character vendor code.

Status Code Specify the status code:

AK – Confirmed (Passive)
AL – Waitlisted (Passive)
BK – Confirmed (Passive)
HK - Confirmed

Number of Cars Enter the two-letter vendor code or click the drop-
down and make a selection

Car Type Click the drop-down to specify the number of rooms.

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Confirmation Number Enter the car confirmation number.

Rate Information:

Daily Rate Enter the rate and check the radio button to select
daily or weekly rate.
Weekly Rate

Currency Enter the currency code or click the drop-down and

select from the list.

Mileage Click the drop-down to select the appropriate

mileage allowance:

Associated Remarks Enter any associated remarks

Passive Sell Click ‘Passive Sell’ to create a passive segment, or

click ‘Cancel’ to discontinue the process.

Using Smartpanel

Smartpanel is a component of Travelport Smartpoint. Smartpanel applies pre-set

parameters, such as classes of service, departure time windows or account code, via
a fill in-format to perform a fares-led search.

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Launching Smartpanel

Click on the button located at the bottom of the active Window, and the
following pop up box will launch.

Note: Alternatively, you can launch Smartpanel via the Search menu or by entering
#FS

Smartpanel contains a Basic and Advanced tab.

Basic Tab

Use the Basic tab to enter travel parameters such as the departure and destination
points and outbound and return travel dates.

Component: Function:

Depart Month view select date

From Type name or city code

Multi Y for multi airport city

To Destination city name or code

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Component: Function:

Multi Y for multi airport city

Time Arrow down to select time

Cabin Arrow down to select cabin

Direct Y for direct blank displays all

I/E/O Include, Exclude or Only

Carriers Specific Carriers

I/E/S Include, Exclude or Via Specific city

CNX Connections via cities

Insert after Segment Option to add to existing itinerary

Click the icon to add a new segment.

You can add a maximum of eight.

Fare Type Options to select fare options

Account code Add in the account code for Private fare

Process as one ways Option to calculate fare as round trips

using one way pricing

Passengers Select the number of passengers

Click the icon to add further

passengers. Click the icon to remove

a passenger.

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Advanced Tab

You may check the appropriate boxes to specify the following parameters:

Fare Modifiers
 Agency Private
 Airline Private
 Account Code Only
 Tax Exempt
 No Cabin Downgrade

Penalty Modifiers
 No minimum Stay
 No maximum stay
 No Advanced Purchase
 Specify a Penalty Tolerance (click the drop-down)
Discount Modifiers
Click the drop-down to make a selection.

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Connections
 Stop Direct
 Non-Stop Direct
 Single Connection
 Double Connection
 Online Connection
 Interline Connection
Availability Modifiers
 Reduce Flight Times to
 Reduce Overnights to
 Multi Airport Connections
 Discount Code

Refresh, Search, Save As and Cancel Buttons

Refresh Reset the segment list. For example, you

may have retrieved a PNR/Booking File
and want to refresh the segment list to
match the PNR.
Alternatively you may wish to clear the
listed segments.

Search Search for fare following set criteria

Save As Option to save search for future use

Cancel Cancel the process

Completed Basic Tab screen example:

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Example response:

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Completed Basic Tab Process as One Ways screen example:

To request a round trip using one way pricing, select the ‘Process As One Ways’
checkbox and click the Search button.

Two one way searches appear in the divided Travelport Smartpoint window.
Example screen response:

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Section 7: Interactive Displays

Travelport Smartpoint provides interactive displays when responding to an

availability search for:
 Air
 Hotel
 Car
 Flight Shopping

Air Availability Display

The following is an explanation of an Air Availability display for travel from Paris to
New York for 12 April.
Example screen response:

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The following table lists the components of the availability display and the
components of line 1 of the display.

Component: Description:

Header line Shows the day of week, date and origin and destination
and the 24 hour period for which availability is
displayed.

Click this icon to divide the window into two

partitions if required.

1 Line reference number.

CDG JFK Airport codes

0820 1025 Flight departure and arrival times (in local time for each
city)

@DL 8600 Airline two-character code and flight number.

Note: @ indicates a code share.

J9 C9 D9 I9 etc. Classes of service (booking codes) and number of seats

available to sell in each class.

332 Code for type of aircraft (equipment).

C Carrier Specific Display – Full Participation Carrier

* The carrier is able to identify where the request has

come from and return the most up to date and
appropriate availability to the display.

E e-ticket available

The display is interactive.

Depending on the selection in the Application Settings, colors indicate the following:
 Black: Items in black on the availability display indicate static information
with no interactive capability.
 Green: Class available. Green also indicates a clickable or actionable field.
You can sell the segment simply by clicking on the booking code.
 Grey: Closed or zero seats available
 Orange: Waitlist
 Blue: Click on or hover for more information

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Decoding Items

You can hover the mouse over items in blue to decode them and to provide further
information. You can also click to expand an item.
Hover over a 3-letter code to decode an airport.

Hover the mouse over the carrier code to decode the carrier.

Hover the mouse over the flight number to display terminal information and also the
elapsed flying time.

The @ symbol in front of a flight number indicates the flight is a codeshare. Hover
the mouse over the symbol to identify the operating carrier.

Hover the mouse over the equipment code to identify the aircraft type.

Seat Availability

Seat availability is color-coded to enable you to distinguish between:

 Available seats shown in green
 Waitlist closed shown in grey
 Seats on request or available to waitlist shown in orange

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Connecting Flights and Flying Times

Refer to the following flight availability display from London to Sydney for 1 March.

Sponsored flights are displayed on lines 1 and 2.

Direct flights are displayed on lines 3, 4 and 5.

Connecting flights via Singapore (SIN) are displayed on lines 6 and 7.
A number (1) between the departure and arrival airports indicates that the flight
stops once en route. Click on the number for more information.

In this example the flight touches down in Dubai. The display shows the flying time
from London to Dubai and from Dubai to Sydney.
Click on the number again to close the information display.
The asterisk (*) between the departure and arrival time indicates that the flight
arrives two days after departure.

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An end item between the times indicates that the flight arrives the following day,
and a minus symbol indicates the flight arrives the day before the departure date.

Hotel Availability Display

The following is an explanation of a Hotel Availability display for Amsterdam for 15 –
17 January.
Example screen response:

Points to note:
 The # symbol identifies a Lowest Public Rate program participant
 The ! symbol identifies a Best Available Rate Program participant

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The following table lists the components of the availability screen and the
components of line 1 of the display.

Component: Description:

Header line:
SCHIPOL AIRPORT Specified location.
15JAN-17JAN Period for which availability is displayed.
2NT Two nights.
1ADULT Availability for one adult.
MI Column header. Distance and direction in MILES of the
hotel from the specified location.

Click this icon to divide the window into two

partitions if required.

Promotional headline from hotel vendor.

Click on HL1 to view the information.

Hover over or click on the 2 letter vendor code to decode the hotel vendor.

Hotel Description
Hotel property descriptions contain information such as directions to the hotel,
facilities, and room descriptions.
To view this information, simply click on the hotel name. In this screen example the
color is green which means it is interactive.

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Example screen response:

To display information, click on the relevant keyword category.

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Click on the ‘Back to Hotel Description’ link to return to the list of hotel description
keywords.

You can go back to results at any time by clicking on the ‘Back to Hotels’ link at the
top of the page.

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Hotel Images
Hotel Images is an application that is integrated within Travelport Smartpoint.
Clicking on the hotel address will automatically launch specific hotel images for the
selected property. This is designed to help save time searching websites for
information and enables you and your traveler to make a more informed choice at
time of booking.

The response screen will contain a large image, thumbnails, picture labels and
descriptive text (optional). Some hotels may also load virtual tours.
Example screen response:

Updating availability

The Hotel Availability Modifier toolbar allows you to change dates and the number
of nights after an initial availability has been performed.

Click on the icon to display the toolbar.

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This allows quick access to the same availability request for the day before or the
day after, or for a different number of nights up to a maximum of eight.

To minimize the toolbar, simply click on the icon on the left.

Display Complete Availability

After choosing a hotel from availability, click on the rate range to display complete
availability to get the best rate for your customer. Complete availability provides
rates, room types, and the approximate total cost for the stay. From this display,
you can determine the best room rate for your customer.
To view complete availability, click on the hotel rate.

Complete Availability Screen

The following screen is an example of complete availability.

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The following table lists the complete availability screen components including the
components of line 1.

Component Description

1 Line Number 1

143.10 Local currency (EUR) nightly rate

@ Indicates there is a rate change during the period of
the requested availability

D Indicates that a deposit is required

G Indicates a guarantee is required

EUR Currency code

303.38 EUR Approximate total for the period of the requested

availability

ADVANCE SAVER etc… Room and rate description

Display Room Rate Rules

Click on the selected rate and room type to view the rules.

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Example screen response:

Sell the Hotel Segment

Travelport Smartpoint provides two options when selling. The quick sell option and
advanced sell option. The sell options are available on the hotel rate rules screen.

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Click on ‘Sell Room’ to sell the room or click or ‘Advanced Sell’ to display the
Advanced Sell window.

Hotel Availability Map

When you display hotel availability, the following Hotel Availability Map icon is
available to the right of the display:

Click on this icon to display the Hotel Availability Map.

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Screen explanation:

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Note: You may see a maximum of 50 hotels on a map. If you have selected ‘MORE’
at the bottom of the screen, you can then click on the ‘LESS’ button at bottom of the
display to reduce the number of hotel pins on the map.

Component: Description:

Click on the + or – to zoom or unzoom the

map display.

The map displays the location of the 1-14

hotels listed in the availability display.
Click on MORE at the bottom-right of the
display to display additional hotels.

Click on a numbered hotel to display

availability and details for that hotel.
Blue and green items are interactive, as they
are from the availability listing.
Click on AMSTERDAM AIRPORT in green to
display the Hotel Description.
Click on VUURSTEEN1 in blue to display Hotel
Images.
Click on the rates in green to display Complete
Availability.

Click on the X at top-right to close the

window.

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Car Availability Display

The following is an explanation of a Car Availability display for Miami for 15 – 19
November.
Example screen response:

The following table lists the components of the low-to-high availability screen.

Component Description

Header Line:
MIAMI INTNL FL Pick-up location
FRI 15NOV 12:00 – 19NOV Period for which availability is displayed
STND/PROM USD Standard and promotional rates in USD

Click this icon to divide the window into two

partitions if required.

1 Line Number

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Component Description

+ + = Inside Availability® participant.

ECONOMY RE Car Vendor

(Economy Rent a Car)

O/T/C Location of the car rental company:

T = Terminal O = Off-terminal C= City

S or N Availability status:

S = Available to sell. N = On request.

G or Q or  Rate guarantee indicator:

G = Rate guaranteed.
Q = Quoted rate subject to change.
= Rate converted from currency originally
displayed (estimate only).

ECAR Car type code (click or hover to decode)

22.18 D (RW / RD / D / W) Rate. Shown in local currency can be weekly or daily

rate depending on the length of rental.

FM Free mileage or kilometres:

UNL= Unlimited mileage.
150 = Specific mileage allowance.

CHG Charge for additional mileage or kilometres:

.25 = Additional mileage or kilometre charges.
.00 = No charge.

APPROX TOTAL Estimated applicable car rental charges including

base rate, taxes, surcharges, mandatory fees, any
applicable drop charges for car rental duration.

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Updating Availability

The Car Availability Modifier toolbar allows you to change dates and the number of
nights after an initial availability has been performed.

Click on the icon to display the toolbar.

This allows quick access to the same availability request for the day before or the
day after, or for a different number of days up to a maximum of eight.

To minimize the toolbar, simply click on the icon on the left.

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Car Vendor Location Description

Car vendor location descriptions contain information such as age requirements, car
types and insurance cover.
To view this information, simply click on the car vendor name. In this screen
example the color is green which means it is interactive.

Example screen response:

To display information, click on the relevant keyword category.

Example screen response:

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Click on the ‘Back to Location Description’ link to return to the list of description
keywords.

You can go back to results at any time by clicking on the ‘Back to Cars’ link at the top
of the page.

Display the Rate Rules

To display rate rules click on the interactive rate.

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Example screen response:

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The following table lists the rate rule components and their description.

Component Description

** INSIDE AVAILABILITY RULES Rules display header line and sell prompt.
DISPLAY **

*SUMMARY INFORMATION* Confirmation of car rental pickup/return

date, times, and location. Includes car
type description and approximate total.

*RATE DETAIL* Day/hour charges, recap of unit rate,

breakdown of approximate total amount,
drop charge, rate guarantee period, rate
code, rate type and category.
Note: Weekend rates appear as a daily
rate e.g. ‘Wkend Daily.’

*TAXES* All applicable taxes and amounts.

*SURCHARGES* All applicable mandatory charges.

*COVERAGE* Types of insurance coverage.

*ADVANCE BOOKING AND Rules for advance booking and

PICKUP/RETURN RULES* pickup/return.

*PICKUP / RETURN LOCATION Summary information on pickup and

SUMMARY* return location.

*SPECIAL TEXT COMMENTS* Freeform text of additional rules.

Sell the Car Segment

Travelport Smartpoint provides two options when selling. The quick sell option and
advanced sell option. The sell options are available on the hotel rate rules screen.

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Click on ‘Sell Car(s)’ to sell the car or click or ‘Advanced Sell’ to display the Advanced
Sell window.

Advanced sell options explained:

Item: Explanation:

Warranty Reservation guarantee, e.g. credit card or Agency

IATA/ARC number

Name override Main driver name if more than one passenger in

reservation

Special Information Special Requests, e.g. Red car

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Item: Explanation:

Frequent Traveler Frequent Traveler Number

Special Equipment Request for special equipment such as child seats

or satellite navigation systems. For a list of codes
refer to HELP CARS

Corporate Discount Corporate discount code if applicable

Customer ID Customer identification number

Drop off location If different from the pick up

E-Voucher Value Total value of pre-paid E-voucher

Billing Number Billing number if applicable

Billing Reference Billing reference if applicable

Car Delivery For participating vendors only. The customer may

wish for the car to be delivered to a specific
location for example a hotel or home address

Car Collection For participating vendors only. The customer may

wish for the car to be collected from a specific
location for example a hotel or home address

Flight Shopping Search

The following is an explanation of a Flight Shopping search for fares from London to
Los Angeles, departing 1 March and returning 7 March.

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Example screen response:

The following table lists the key components of the Focalpoint Shopping screen
information for the first option.

Component: Description:

TTL OF 30 PRICING OPTIONS Total number of pricing options and

AND 96 ITINERARY OPTIONS RETURNED itinerary options.

PRICING OPTION 1 Total amount for all passengers

including tax.
TOTAL AMOUNT 542.75GBP

ADT Adult fare.

TAX INCLUDED Tax included.

1 1 US 731 L 1 MAR LHR CLT etc… Option 1 itinerary with applicable

booking codes.

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Component: Description:

Items in blue are

interactive.

Click or hover with the

mouse to display airline,
airport and equipment
information.

Prompt to rebook this itinerary.

Prompt to view the fare breakdown.

Prompt to view rules text. You can then

enter FN1/ALL to see full rules text for first
fare component.

+1 indicates an additional itinerary option.

Click on +1 to display it.
Note: This is really an additional itinerary
option for the same price.

Additional icons displayed on the right of

the screen.

Click the icon to display map

information.

Click the icon to filter the Fare

Shopping response.

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Fare Breakdown (Details)

Click on the icon to display the fare breakdown.

Example screen response:

Note: indicates further itinerary options for this fare.

Click on the icon to close the display.

Fare Rules

Click on the icon to display the fare components.

Example screen response:

Click on one of the fare components to display the fare rules.

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Example screen display:

Scroll down to view all the rules. Click on the ‘Back to Pricing Options’ link to return
to the Fare Shopping display.
Note that some fare rule category names are highlighted in orange.
Example screen display:

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Map Information

Click on the icon to display routing information for the selected fare.

Note: You can drag the bars on the bottom middle of the map in order to resize the
map window.

Screen explanation:

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Component: Description:

Click the back arrow at the top-

left of the window to return to
the Fare Shopping results screen.

Click on the + or – to zoom or

unzoom the map display.

Sort by:
Click the drop-down to sort by
price, departure time or journey
time.

Click the drop-down to specify

the numbed of stops.

Click the drop-down and drag the

slide-rule to vary the departure
time and arrival time windows.

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Click the Airlines drop-down to

select or unselect displayed
airlines.

Click the Airports drop-down to

select or unselect displayed
airports.

The display detail on the right of

the screen will varyn according to
the selected fare and itinerary
option on the left.

Click to hide the map display.

Click on Details to display the fare

breakdown.
Click on Rules to display the fare
components.

Click on Book to book the

required option.

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Fare Shopping Filters

Click on the icon to filter the Fare Shopping results.

Example screen response:

Note: Check or uncheck a box to select or unselect an item.

Screen explanation:

Component: Description:

Click the drop-down to order by departure

time, price or journey time.

Click the drop-down to specify the number

of stops.

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Component: Description:

Click RESET to clear selected filters.

Click the X at the top-right to close the

filter window.

Note: When filters have been applied the alert FILTERS APPLIED will be displayed at
the top of Fare Shopping screen.

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Using the PNR Viewer Window

The PNR Viewer Window provides an instant view of the PNR/Booking File. It shows
all relevant PNR/Booking File information and is grouped in sections that can be
accessed via a simple mouse click on the associated Quick Access Button.
Example Booking File:

Note: Hover the cursor over a Quick Access button to see which Booking File field it
will access:

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Quick Access Buttons in the PNR Viewer Window

Except for passenger names and itinerary, all Booking File fields can be displayed at
any time via the configurable PNR Quick Access blue buttons. Click on a Quick
Access button to display all of the data applicable to that Booking File field.
Once a specific field is retrieved, it can be closed by clicking on the same Quick
Access button again or by hovering over the data field and clicking the Close button.
Your PNR Viewer buttons will pick up what GDS you are using, either Galileo or
Apollo. For example:

This button displays complete PNR/Booking File information with all

fields.

This button displays Phone Field information.

Blue buttons indicate that content for the PNR/Booking File field is visible in the
current display.
Note: The abbreviations on some Quick Access buttons are displayed differently in
the Galileo and Apollo systems. Hover your mouse over a button to check the
content. The examples in this guide feature buttons displayed in the Galileo system.
Some Apollo buttons are displayed below:

PNR Viewer Window Icons

The PNR Viewer Window provides the following icons:

Advertisements

Click this icon to display current advertisements.

Find

Click this icon to launch a search panel at the bottom of the PNR Viewer
window to search for content in a PNR.

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Edit PNR

Click this icon to launch the following menu options:

Recent PNRs

Click this icon to display a list of recently viewed PNRs/Booking Files.

PNR Tools

Click this icon to display a window to enable you to hide certain

PNR/Booking File fields.

Refresh

Click this icon to refresh the PNR/Booking File content.

Font Size

Click this icon to display a slide-rule to enable you adjust the font size in the
PNR Viewer window.

Print

Click this icon to print the PNR.

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Recent PNRs
Travelport Smartpoint allows you to view and subsequently display recently viewed
PNRs.
Click on TOOLS on the menu bar and select Recent PNRs.

Alternatively, click on the Recent PNRs icon at the bottom of the PNR Viewer
window:

Example screen response:

The display shows the record locator and first named passenger in the PNR.

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You can scroll down and select a name and double-click to open the PNR in the PNR
Viewer window.

Screen explanation:

Options

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Click on Options to display the settings. You can save the PNR list to an XML file and
specify the PNR recording limit, up to a maximum of 999.
Check the ‘Clear Replay PNRs when Smartpoint starts up’ box to clear the list each
time you launch Travelport Smartpoint.
Clear
Click ‘Clear’ to clear the list of PNRs.
Undock
Click Undoc k to undock the window.
Select the PNR/Booking File you wish to look at, and the display will show you the
first few lines of the PNR/Booking File.
Example screen response:

Note: When you have finished click on the Dock button to take you back to the list
view display.

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PNR Tools Icon

The PNR Tools Icon is located at the bottom of the PNR Viewer window.

Click on the icon to display the following window:

It gives you the option to remove certain PNR fields displayed in the PNR Viewer
window.
When you uncheck ‘Single View Mode’, you can select the PNR fields that will be
displayed in an automatic and unhidden mode.
Except for passenger names and itinerary, you can display all PNR/ Booking File
fields at any time via the configurable PNR Quick Access buttons.
Click on a Quick Access button to display all of the PNR / Booking File data applicable
to that PNR field.

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Refer to the following example PNR:

The Phone field and Filed Fare field are highlighted.

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If you uncheck the box in the PNR Tools window, those items are removed from the
PNR display.

You also have the options of ‘Single View Mode’ and displaying the PNR field buttons
at the top of the PNR Viewer window. By default, name and itinerary are
automatically retrieved. Other buttons must be clicked to retrieve other fields
Example Galileo screen display:

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Edit PNR

Click this icon to launch the following menu options:

Create/Edit Customer Information

Click this option to display the Customer Information dialog box:

This dialog box enables you to create or edit the content of the Booking File.
Note: If a Booking File is active in the PNR Viewer window, relevant fields are
populated with the Booking File content.

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Create/Edit Booking File Remarks

Click this option to display the Booking File Remarks dialog box:

This dialog box enables you to create or edit Booking File Remarks.
Note: If a Booking File is active in the PNR Viewer window, relevant fields are
populated with the Booking File content.

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Create/Edit Special Services

Click this option to display the Special Services dialog box:

This dialog box enables you to create or edit Special Service Information –SSRs and
OSIs.
Note: If a Booking File is active in the PNR Viewer window, relevant fields are
populated with the Booking File content.

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Assign/Edit Seat Assignments

Click this option to display the Seat Map dialog box:

This dialog box enables you to create or edit a seat assignment.

Note: Alternatively, click on the class of service to display the seat map for the
required segment.

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The seat map displays the cabin that matches the class of service booked for a
particular segment. The legend below the map indicates the status of each seat. The
map also includes the location of the wings, tail, cockpit, galleys and lavatories
(when that information is provided by the carrier).
Hover over a seat in order to display more information about the seat, including seat
number, characteristics and seat product name (if provided).
The passenger for whom the seat is being selected is highlighted in green on the
right hand side of the dialog box.
If there are multiple passengers in the Booking File, simply move from one
passenger to the next by clicking on the desired passenger’s name. This enables you
to make appropriate seat assignments for all passengers.
Note: If an airline is unable to offer a seat map, the following message is displayed:
‘Seat map data not available’.

Assigning Seats

To assign a seat, click on the desired seat or type the seat number in the ‘Seat’ box
beside the passenger’s name. The ‘Seat’ box is updated with the assigned seat
number.

“Airline Assigned” Seating

If an airline does not offer a seat map, you can choose to make a generic seat
request, allowing the airline to assign seating. To indicate that airline seating is
desired, click on the ‘Airline Assigned’ radio button:

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This takes you to the ‘Airline Assigned’ window, where you can indicate the
passenger’s seating preference - aisle, window or any available.

Paid Seat Upgrades from Delta Air Lines

You are able to purchase seat upgrades from Delta Air Lines using the seat map. The
booking must have been ended and a record locator must be present.
Refer to the Booking File example for travel on Delta Air Lines and British Airways.
Click on the class of service to display the seat map for the segment.

When you select a seat, the cost for the seat is shown on the right side of the
screen. The ‘Total Seat Price’ is shown at the bottom.

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Example screen display:

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When you select a seat for the second Delta Air Lines flight, the Total Seat Price is
adjusted to show the total price for both seats.

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Assigning Seats for the Remainder of the Itinerary

Once the paid seat upgrade has been made for the flight, you can continue to select
seats for the remaining flights without having to return to the itinerary in the PNR
Viewer window.
This can be done in one of two ways:
 Select the next flight from the drop down list.

(or)
 Tab to the next flight in the panel on the right-hand side.

The seat map for the next flight will be retrieved.

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Paying for Paid Seats

When you have submitted your seat assignments, Travelport Smartpoint will display
a form of payment screen.
Example screen response:

Completed screen example:

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Click ‘SUBMIT’ to submit the information.

The seats will not show in the the seat assignment section of the Booking File..
Instead, the seat assignments will be documented in the Notepad field/General
Remarks.
Refer to the following example:

Partial booking

When at least one seat is booked but at least one seat has failed to book, Travelport
Smartpoint will display an error message. You must select alternative seats.

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Cancelling a Paid Seat

To cancel a paid seat, click on the X next to the seat number for the appropriate
flight.

When the seat has been removed, click on APPLY at the bottom of the Seat Map
screen.
Important note: If you cancel a paid seat, the credit card payment that you made
previously will not automatically be refunded. You must contact the carrier and ask
them to process the refund.

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Keyboard Shortcuts
The following keyboard shortcuts are available:

Shortcut: Description:

Alt+B Move to the previous interactive response (move back to the

previous screen).

Alt+C Copies the Terminal content as text and for the entire host
content.
For example, enter: HELP A and then use the shortcut Alt+C.

Alt+D Changes from the upper (1) to the lower (2) Terminal Partition.
If you repeat this keystroke, this sub-window is zoomed in and
out.

Alt+E Hides the Next/Previous toolbar.

ALT+H Goes to the current terminal.

Alt+L Swap terminal/PNR Viewer Window.

Alt+M Host entries such as availability or Fares Shopping provide a link

at the end for “More” results. You can use this shortcut as an
alternative to clicking on the link with the mouse.

Alt+N Creates a new Tab in the current Terminal Window.

Alt+R Removes the current terminal Tab.

Alt+S Stores the current window positions.

Alt+U Changes from the lower (2) to the upper (1) sub-window.
If you repeat this keystroke, this sub-window is zoomed in and
out.

Alt+V Show/Hide PNR Viewer window.

Alt+W Shows the Next/Previous Day toolbar.

Alt+X If windows positions are changed but not saved, this option
returns to the previous layout.

Alt+’n’ Move the keyboard focus to Tab ‘n’.

For example, ATL+1 moves to Tab 1.

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Shortcut: Description:

Alt+Down Go to the next interactive response from the response history

Arrow

Alt+Up Arrow Go back to previous interactive response from the response

history.

Alt+F11 Go to full screen mode.

Ctrl+B Prints current Terminal Partition content.

Ctrl+C Copies the selected text/data in the clipboard.

Ctrl+M Opens the Calendar widget.

Ctrl+Q Moves through all Travelport Smartpoint windows.

Each time this shortcut is used it moves to the next window.

Ctrl+S Clears all Terminal Partitions in the current Tab.

Ctrl+W Clears the active Terminal Partition (upper or lower).

Ctrl+Alt+F11 Go to grid view mode.

Ctrl+Down Repeats previous entries (forward).

Arrow
Supports the last 200 entries.

Ctrl+ Up Arrow Repeats previous (back) entries.

Supports the last 200 entries.

CTRL+Enter Sends a format/entry to the host and shows the interactive

response in a new Tab.

Ctrl+Tab Navigates through all Tabs in the current terminal window.

Ctrl+F12 Hides/Shows Travelport Smartpoint.

Ctrl+Shift+A Show all windows

Page Up Moves the cursor to the top of the page

Page Down Moves the cursor to the bottom of the page.

Tab Moves the cursor to the next tab stop.

You can also click on tabbed entries.

Shift+Tab Moves the cursor to the previous tab stop.

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Quick Commands
The following Quick Commands are available:

Quick Commands

#DC Direct car segment sell

#PC Passive car segment sell

#DF Direct sell flight segment

#PH Passive hotel segment sell

#DH Direct hotel segment sell

#SEAT Displays seat for booked flights

#SEATGURU Opens up SEATGURU web page

#TRAM Launches Travelport rooms and More

#VT Launches View Trip for a completed PNR/Booking File

#VTETR Shows e-ticket via View Trip for a completed

PNR/Booking File
#@2 Change to second listed Galileo TCP/IP system settings

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Language Translations
Travelport Smartpoint provides a valuable feature that can help you transition from
one GDS system to another. It enables you to mix and operate multiple system
languages in the same record.
The translation feature supports a Primary and Secondary Language and you can
configure it by clicking on ‘My Connection’ at the top of the Terminal Window.
The following dialog window will be displayed:

Travelport Galileo and Apollo host systems are the choices available as the primary
languages.

Galileo, Apollo, Worldspan, Amadeus, Sabre and Abacus are available as the
Secondary Cryptic Language options.

Select the required language from the drop-down menu:

Select the required secondary cryptic language and save the settings.

Note: Travelport Smartpoint cannot translate all entries, but is designed to assist
you in the transition from a competitor GDS to Travelport. Therefore a limited
subset of entries on each GDS system is supported.
Refer to answer 36210 in ASK Travelport for a list of entries.

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Keyboard Mapping
Travelport Smartpoint is designed to accommodate non-standard keyboards
including Sabre keyboard mapping which uses special characters including the cross
of Lorraine, and also Swiss keyboards.
Click ‘My Connection’ at the top of the Terminal Window, and click the ‘Keyboard
Mapping’ drop-down:

Select the required keyboard mapping and save the settings.

Note: If you use Apollo, you may select the Apollo keyboard mapping in your Galileo
TCP/IP settings in the Control Panel. This enables you to use special characters
including the pillow ([]) end item (+), display (*) dollar sign ($) and colon (:).

Client Files/Profiles
If you attempt to retrieve a Client File/Profile and get a similar name list you can
click on the green access link to retrieve the required item.
Screen example:

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Example screen response:

You can click and display the required Personal File, return to the Client File/Profile
lists or ‘hide line numbers’.

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This is available from the HELP menu:

eNett VAN (Virtual Account Number) is a payment solution that automatically

generates a MasterCard account number to facilitate payments to travel suppliers.
VANs are available to IATA and non-IATA agents, and are a secure and widely
accepted means of paying suppliers, whether they are around the corner or across
the globe.
Each VAN is a one-time use, 16-digit virtual MasterCard that can be issued as a
payment (FOP) to any supplier that accepts MasterCard. A unique number is
automatically generated for each new transaction.
All customers on Galileo Desktop (Focalpoint), Travelport Smartpoint on Apollo and
Galileo (Version 3.0 and above) and Travelport Smartpoint on Worldspan Go!
(Version 5.3 and above) will see the eNett VAN as a new FOP entry on all payment
dropdown menus.
Example screen display:

Note: Each agency customer must sign up for a eNett VAN account and credit
money to their account. Only customers in eNett supported countries with an active
account will be able to use the eNett VAN service.

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When the eNett VAN option is selected, the following screen is displayed:

The following fields may be completed:

 Amount – the amount of money for which the VAN will be created
 Currency – the currency in which the VAN should be issued
Note: You must have funds available in the currency you are requesting.
 Free Text – a field for any special notes
 Add VAN FOP to PNR or Display VAN FOP – an option to add the VAN details
to the PNR or to display the generated VAN details without adding to the
PNR FOP
When the VAN request fields have been completed, the system will return the VAN
(16 digit MasterCard Number), CVV security code, and Expiry Date.
If you select the option to add the VAN details to the PNR, all VAN details will be
automatically added to the PNR FOP field. The system will also add a VAN
transaction remark to the History Remarks of the booking.
Galileo example:
NP.H**ENETT VAN#TRANSID XXXXX DDMMM HH:MMZ/100.00USD S/LAST 4
DIGITS NNNN
Apollo example:
@:5H@ENETT VAN#TRANSID XXXXX DDMMM HH:MMZ/100.00USD S/LAST 4
DIGITS NNNN
Note: For more information, refer to: [Link]

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