SBEQ 1862

PRINCPLES OF MANAGEMENT

LECTURER : ABDUL WAHID

KAMARULZAMAN

GROUP MEMBERS:
TANG AI YING A14BE0154
NORKHALIDA BINTI HASSAN
A14BE0100
FATIN NOR AZURA BINTI ABDUL
RAZAK A14BE0024
ISSUES FACED BY MANAGER
 PROBLEM

Fail to serve the customer due

to error of system server
 Planning the actions
Prepare Training Programmes
Develop workers skills and knowledge
in technology
 ORGANIZING OF
RESOURCES
Allocate resources accordingly to
different departments
Training provided for new staff
Most popular books is recorded
 Leading the
ORGANIZation
Give briefing to the employees before
start to work
Update the computer system
Ask the employees about the
problem
Check the breakdown system (if any)
Controlling of outcomes / result

Measure the employees has skill to

handle the system
Customers feedback is done every
month
 OPPURTUNITY
Increase the number of customer of daily,
monthly and yearly.
 Planning the actions
Set the target sales
- daily, monthly, yearly

Advertisement
- Companys products
- Offer promotions or discount
 ORGANIZING OF
RESOURCES
Giving discount to members while purchase
more than RM200
Do a promotion especially during stock
clearance and sale festive season
Make sure the stock of books and stationery is
always sufficient
Renovate shop to provide a
comfortable surrounding
 Leading the
ORGANIZation
Make sure the target achieve
Carry out quality control & inspection
regularly
Employees get reward if achieve the goal
Controlling of outcomes / result

Maintained good relationship

between customers and suppliers
smile when facing customers
Identify which category that have
higher purchase
Employees and management
meeting every fortnight
THANK YOU