Matakuliah : J0084 / Introduction to Management

and Business
Tahun : 2007
Versi :1/3

Pertemuan 04 (Fourth Meeting)

Communication and
Information Technology
Halaman 1
 Learning Outcome

Student should be able to formulate about

interpersonal communication and organizational
communication and also understand the
influence of technology toward
managerial communication -> C3

Halaman 2
 Learning Outline

Understanding Communication
Interpersonal Communication
Organizational Communication
Understanding Information Technology
Communication Issues in Todays
Organization

Halaman 3
 1. Understanding Communication

a. What Is Communication?

Transfer and
Understanding
Of
Meaning

Halaman 4
b. Functions of Communication

1) Control

2) Motivation
3) Emotional
4) Information

Halaman 5
 2. Interpersonal Communication

Message Medium Receiver

Encoding Decoding

Noise
Sender Message

Feedback

Halaman 6
a. Methods of Communicating Interpersonally

1) Feedback 7) Time-space constraint

2) Complexity capacity 8) Cost

3) Breadth potential 9) Interpersonal warmth
4) Confidentiality 10) Formality

5) Encoding ease 11) Scanability

6) Decoding ease 12) Time of consumption

Halaman 7
Non Verbal Communication

Halaman 8
b. Barriers to Effective Interpersonal
Communication:

1) Filtering
2) Emotions
3) Information Overloads
4) Defensiveness

5) Language
6) National culture

Halaman 9
c. Overcoming the Barriers:

1) Use feedback

2) Simplify Language

3) Listen Actively

4) Constrain Emotions

Halaman 10
 Active Listening Behavior

Dont
Avoid overtalk
interrupting Be
speaker empathetic

Paraphrase Active Make

Listening eye contact

Avoid distracting Exhibit affirmative

actions or head nods and
gestures Ask appropriate facial
questions expressions

Halaman 11
3. Organizational Communication

a. Formal Versus Informal Communication

b. Direction of Communication Flow:

1) Downward communication
2) Upward communication
3) Lateral communication
4) Diagonal communication

Halaman 12
c. Organizational Communication Networks
1) Types of Communication Networks
Chain Wheel All Channel

Criteria:
Speed Moderate Fast Fast
Accuracy High High Moderate
Emergence Moderate High None
of leader
Member Moderate Low High
satisfaction
Halaman 13
2) The Grapevine

Is it true that
she will
replace me as
a marketing
manager next
month???

Rumors
Gossip

Halaman 14
4. Understanding Information Technology
a. How Technology Affects Managerial Communication

2) Networked Computer systems:

E-mail
Instant Messaging
Voice Mail
Fac Machine
Electronic Data Interchange
Teleconferencing
Videoconferencing

Wireless Capabilities
b. How Information Technology Affects Organization
Halaman 15
5. Communication Issues In Todays Organization

a. Managing Communication in an Internet

World
b. Managing the Organizations Knowledge
Resources
c. The Role of Communication in Customer
Service

d. Politically Correct Communication

Halaman 16