The Changing Face of Human Resources Management

“From IR to HR to HRD”

Competency Mapping
 What are Competencies

 Competencies are the human capabilities

and work-related behaviours that provide a
competitive advantage to an organisation

 Any quality or characteristics of a person

which underpins successful performance
 The Behavioral Iceberg

Observable
Behavior

Aptitudes
Competencies

Attitudes / Traits

Skills

Knowledge
 Types of Competencies

Natural ability that prepares the

Aptitudes
person to fulfill the responsibilities

Way of thinking or behaving

Attitudes
needed to fulfill the responsibilities

Acquired ability or experience

Skills needed to fulfill the responsibilities

Information and understanding

Knowledge needed to fulfill the responsibilities
 Competency Clusters

Business Knowledge

Customer Focus

Communication

Result Focus

Leadership

Proactivity

Innovation

Collaboration

Stamina & Adaptability

Conceptual Thinking
 Benefits of Competency Framework

Recruitment
& Selection
Job Design Performance
& Grading Management

Career Succession
Pathing Planning

Training &
Potential
Development
Assessment Reward
Management
 Competency Mapping : Flow Chart

Job
Description

Role
Clarification

Competencies
reqd. for the Job

Competencies a
Job Holder has

Competency
Mapping

Bridging the
Competency Gap
 Methods to Identify Competencies

 In Basket Exercises
 Stress Interviews
 Focussed Behavioral Event Interview
 Presentation Vision / Strategy Speeches
 Leaderless Group Exercises
 Role Play
 Business Games
 Structured Group Discussion
 Psychometric Tests
 Case Studies
 Peer Coaching & Counseling Exercises
 The Five-level Scale

WRITTEN COMMUNICATION

Write and transmit information

1 2 3 4 5

Write Write Write in a Write in a

standard structured simplified simplified
documents and manner manner
developed complex complex
notes and messages in messages in
documents order to sustain order to
the choices of influence the
the reader reader
 Competency Mapping : Competency
Identification Worksheet
Role : Regional Sales Manager

 To achieve Sales objectives of approx. Rs.300 Mio

 Plan, develop & control the regional sales strategy for a
specific range of products
 To manage a team of 6 Area Managers and 40 Sales Reps
 To ensure efficient regional field force support systems
 Interaction with 80-90 distributors and 5 Clearing &
Forwarding Agents
 To establish timely effective communications within the
region and with Corporate Marketing /Sales
 To maintain harmonious industrial relations
 Competency Mapping : Competency
Identification Worksheet
Match Person / Position

Position : Regional Sales Manager

Person Position
Score
Competencies 1 2 3 4 5 1 2 3 4 5 Person Position
Business Knowledge
Leadership
Result Focus
Customer Focus
Collaboration
Sales Skills
Proactivity
Conceptual Thinking
Innovation
Communication
Stamina & Adaptability
Score
Competency Ratio

 Pay for the Person

 Develop Competency Pay Scale
 Business Knowledge

Understands the Industry

Financial acumen

Knowledge of company products

Overview of business
 Leadership

Sets out clear standards and goals

Motivates others to achieve and maintain high

standards

Works to reach consensus and agreement wherever

possible

Welcomes constructive criticism

Identifies and shares success stories

 Result Focus

Takes on challenging but achievable goals

Identifies gaps and seeks to overcome them

Sets targets, monitors efficiency and effectiveness

Decides on optimum work approach

Maximises use of available technology

 Customer Focus

Anticipates and forecasts customer requirements

Defines quality standards for customer service

Develops partnership with the customer

Enhances long term relationship with customer

Creates new solutions to meet customer needs

 Collaboration

Builds effectively team within a function/ country

Encourages and supports colleagues to achieve

goals

Develops information-sharing networks

Creates team effectiveness using people skills

 Proactivity

Seizing opportunities as they arise

Handling crises swiftly and effectively

Exceeding the bounds of one’s formal authority

 Conceptual Thinking

Develops concepts/ patterns perceived in a set of facts

Rapidly identifies key issues/ actions in a complex

situation

Seeing connections or patterns

Using vigorous, original analogies or metaphors

 Innovation

Adapts and applies different new approaches to

situations

Modifies standard approaches for more effective

outcomes

Develops original approaches to non-routine

situations

Encourages innovation and creativity in others ,

supports new ideas
 Communication

Listens carefully to others, tries to help people with

problem

Adapts language and style to meet the needs of the

audience

Structures information in a way that addresses

others’ issues

Encourages open discussions through questioning

 Stamina & Adaptability

Sustain and work long hours

Flexible and adapts to change

Maintain high performance under stress

 Competency Matrix

H Search for Consider for transfer or

YEARS IN POSITION alternative position promotion

Pay below Pay at

Reference Salary Reference Salary

Train for current High flyer - Develop

position Career Plan

Pay at Ref. Salary -

Pay below
Consider market
L Reference Salary premium

L COMPETENCY H
THANK YOU !!!