First, back to the basics

– then on to Zero

Bill Arnold
GM Upstream HSE
 Background
UK S North Sea TRR per 200,000 Work Hrs Dubai TRR PER 200,000 Work Hours

5.0 1
EMPLOYEE TRR

4.0 0.8 0.78

CONTRACTOR TRR
0.69
3.0 0.6
0.51
0.46
2.0 0.4 0.37
0.44

0.26 0.17
1.0 0.2
0.13 0.13

0.0 0 0 0 0

1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2001 2002 2003 2004 2005 2006 2007

• 38 offshore platforms • 71 offshore platforms

• 11 subsea developments • Two manned complexes
• Three manned complexes • Onshore supply base
• Onshore gas terminal • Self-sustained business facility
• 1600 kms of pipelines • Offshore oil storage
• 9 compression trains • Multi-cultural workforce
• 23 turbo prime movers • Seven languages
• 600 people • 1200 people

Safety learned through personal experiences with safety leaders

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 Back to the Basics

• Safety is not rocket science

• Make safety personal
• Start by getting the basics right
– Management commitment
– Strong safety leadership
– Effective communication
– Engaged workforce
– Enabling systems
– Hold people accountable
– Maintain process safety focus
• Reward and celebrate success

Safety is more than just a priority – it is a core value

3
 Safety is a Journey
TRIR per 200,000 hours worked
“Perfection is not attainable,
5.0
but if we chase perfection, 1
4.0
we can catch excellence.” 2
3.0

Quote by: Vince Lombardi 2.0

1.0 3
0.0
1996 1997 1998 1999 2000 2001 2002 2003 2004 2005

• In safety, perfection (zero)

is attainable
• As we strive for perfection,
we’ll at least achieve
excellence
• The goal is zero
• Safety culture step-change stages
1. Openly commit to the journey
2. Continuous improvement
3. Zero incident culture
• Safety is a value
• Target zero

Early on – think of it as a marathon, not a sprint

4
 Get the Priorities Right

• Clearly articulate your expectations

– Safety comes before profits
• Leadership must demonstrate their
commitment
• Take your message to the shop floor
• Empower the workforce to intervene in
unsafe situations
– Condition of employment
– Without repercussions

A safe operation will achieve excellence

5
 Top Down – Bottom UP

• Safety must start at the top

– Unwavering management commitment
• Enroll and engage your workforce
• Acknowledge and reward good safety
behaviors
• Don’t push programs down – instead,
allow a “Bottom Up” approach
• The workforce will take ownership
• They will exceed your expectations

You will revel in the workforce’s energy for safety

6
 Push Down the “A” in Safety

• People must be held

accountable for safety
– Clearly communicate who is
accountable - provide support, but
hold them accountable
• Governance through auditable
management system standards
• The Safety Triangle
• Listen to your “internal risk
register”
• If you see it, you own it!

Everyone is accountable for their own actions

7
 Communication

• Communication is the vehicle that

navigates the workforce throughout your
journey
• Workforce is listening to every word
• Make safety first on your agenda
• Interject safety into all areas of your
business reviews
• Build a communication strategy and vary
the forms of communication
– Town halls
– Videos
– Letters
– Emails
– Newsletters

Effective two-way communication is paramount to a healthy safety culture

8
 Safety In Numbers

• You must delve into the numbers

• Trend historical statistical data to help
predict exposure
• Focus safety training and awareness to
correct trends
– Winter : slips on ice
– Summer : heat exhaustion
– Fall : driving accidents
• To sustain improvement, shift focus to
leading indicator metrics

A step-change in performance is hiding in the data

9
 Short Visible Milestones

• Targets are just within reach

• The leadership team sets the
milestones
• Focus on high exposure
areas
• Milestones should be visible
to the entire workforce
• Motivates the workforce
• Celebrate each success –
then re-focus on the next one

Keep people talking about the next milestone

10
 Get Visual

• Visual reminders are key to

eliminating incidents from
routine tasks
• Place the posters in areas
where routine tasks take
place
• Stimulate minds before
performing the task
• Keep the posters fresh
• Allow the workforce to
create their own posters

Play on the emotional repercussions of not working safely

11
 Badgeless Workforce

“A successful team is a group of • Contractor safety is always a key

many hands, but of one mind.” focus area
– Contractors are at highest risk
Quote by: Bill Bethel
– Unfamiliar work environment
– Potential for the “can do – must do”
“Alone we can do so little; together attitude
we can do so much.”
• Safety is equal to contractors and
Quote by: Helen Keller employees alike
• Contractors must feel just as
empowered to stop unsafe acts
• They must feel they are part of the
team – “One Team”
• Green hat policy

Injuries don’t just change statistics; they change lives

12
 Have Fun but Expect the Unexpected

• Make safety fun – challenge the

workforce
• Keep safety fresh – think outside the box
for new ideas
• Must keep up your guard
• Build solid systems and governances to
protect against incidents
• We are creatures of habit – find a way to
sustain the focus and it will become
second nature

Keep an eye on those routine tasks – complacency is lurking

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 Process Safety

• Leadership must not lose sight of process

safety

• Eliminating personal injuries is of utmost

importance, however, preventing process
safety incidents is imperative

• Process safety is the elimination of losses

of containment that have the potential to
become a catastrophic incident

• Process safety is managed through sound

standards, systems, processes and
controls

Containment is the nature of our business

14
 Celebrate Success

• Take time to celebrate your success

– Be prompt and appropriate
• Safety is hard work, you need to provide
encouragement along the way
• Gives the workforce a chance to reflect on
their accomplishments
• Celebrations take on all forms:
– A simple “well done” to large celebrations
• Include everyone in the celebration – safety
is all-inclusive
• Safety is all about people – reward your
best assets

You need to keep your most important asset motivated

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 In Closing

• There are no secrets when it comes to safety

• We as an industry need to openly share safety
best practices
• Shame on us if we are withholding a good idea
that could have prevented a fatality
• Nothing new – just the basics
– Create and fuel the passion for safety
– Provide unwavering support
– Demonstrate your commitment
– Communicate effectively
– Get the workforce engaged
– Hold people accountable
– Ensure effective enabling systems
– Retain focus on Process Safety exposure
• Start planning the big celebration

There are no secrets in safety – so steal shamelessly

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