FEM 3343

Social Work and Human

Services
KERJA SOSIAL DAN
PERKHIDMATAN MANUSIA
MINGGU 1 KEDUA 2019-
2020
Department: Department of Social and
Development Science, Faculty of
Human Ecology
Course: Social Work and Human Services
(Kerja sosial dan perkhidmatan
manusia)
Course Code : FEM3343
Credit Hours : 3 (2+1)
Semester : 2 (2019-2020)
 Amna Md Noor (PhD)
 Department of Social and Development Science
Faculty of Human Ecology
 Field of Specialization : Social Work
 Date of Birth : 12 July
 Contact

Fax : 03-89467894,
Mobile Phone : 019-3316088,
E-mail : amna@upm.edu.my
 Curent Position : Senior Lectures
 Date of Present Appointment : 1st Jan 2010
 Date of Appointment as lecturer : 1st July 1999
 Date of Appointment – UPM: 1st Nov 1992
 LEARNING OUTCOME
1) Describes the field of social work and human services as a
profession (C4)
2) Explaining the importance and role of professional social
workers (CS)
3) Implement model and practice of social work services to a
clients (P4, CTPS)
1. Menghuraikan bidang kerja sosial dan
perkhidmatan manusia sebagai profesion (C4)
2. Menerangkan kepentingan dan peranan
profesional pekerja sosial (CS)
3. Melaksanakan praktis dan model pemberian
perkhidmatan kerja sosial terhadap klien (P4,
CTPS)
 SYNOPSIS
(This course covers professional concept in social
work and human services. Social work roles and
practices as a response to social issues and the
importance of knowledge, skills and values in
social work profession are also discussed).

Kursus ini merangkum konsep profesional dalam

kerja sosial dan perkhidmatan manusia. Peranan
dan praktis kerja sosial sebagai respons kepada isu
sosial dan kepentingan pengetahuan, kemahiran
dan nilai dalam profesion kerja sosial turut
dibincangkan.
Course evaluation
Course work - 70%
Final Exam - 30%
-------
100%
 Course content
Introduction
 Social work as a
profession
 Definition of social work
 Social work history
The concept in social work
 Social functionality
 Individuals and the
environment
 Social welfare and
social work
Pengenalan
 Kerja sosial sebagai
profesion
 Definisi kerja sosial
 Sejarah kerja sosial
Konsep dalam kerja
sosial
 Kefungsian sosial
 Individu dan
persekitaran
 Kebajikan sosial dan
kerja sosial
The role of social
workers
 Level and function of
social work intervention
 Role and strategy in
social work
 Elements in social work
practice
Introduction to the
practice of social
work
 Case work
 Group work
 Community work
Peranan pekerja sosial
 Peringkat dan fungsi
intervensi kerja sosial
 Peranan dan strategi
dalam kerja sosial
 Elemen dalam praktis
kerja sosial
Pengenalan kepada
praktis kerja sosial
 Kerja kes
 Kerja kumpulan
 Kerja komuniti
Knowledge and social Pengetahuan dan
work skills kemahiran kerja sosial
 Knowledge in social  Pengetahuan dalam
work practice praktis kerja sosial
 Social work skills  Kemahiran kerja sosial

Practice principles Prinsip praktis dan

and social work nilai kerja sosial
values  Nilai dan etika
 Value and ethics  Prinsip praktis
 Practice principles  Hubungan
 The relationship of pengetahuan,
knowledge, skills and kemahiran dan nilai
social work values kerja sosial
Introduction and
definition of human
services
 Purpose
 Practice preparation
 Theoretical orientation
History of help, social
welfare and human
services
 The feudal system
 Charitable Organizations
Association
 Thought in the history of
human service
Pengenalan dan definisi
perkhidmatan manusia
 Tujuan
 Persediaan praktis
 Orientasi teoritikal
Sejarah pertolongan,
kebajikan sosial dan
perkhidmatan manusia
 Sistem feudal
 Persatuan organisasi
kebajikan
 Pemikiran dalam
sejarah perkhidmatan
manusia
Service delivery model
 Model of service delivery
with individuals
 Model of service delivery
with group
 Model of service delivery
with community
 Model of delivery at
institution
 The process of helping and
working within the system
Clients and employees in
human services
 Client
 Workers (practitioners)
 Helping professions that
involved in the process
Model penyampaian
perkhidmatan
 Model penyampaian dengan
individu
 Model penyampaian dengan
kumpulan
 Model penyampaian dengan
komuniti
 Model penyampaian di
institusi
 Proses menolong dan
bekerja di dalam sistem
Klien dan pekerja dalam
perkhidmatan manusia
 Klien
 Pekerja (pengamal)
 Profesion menolong yang
terlibat
The relationship Hubungkait
between social antara kerja
work and human sosial dan
services perkhidmatan
 Equations and manusia
differences  Persamaan dan
 Level of practice perbezaan
 The interests of both  Peringkat praktis
professions
 Kepentingan
kedua-dua
profesion
 PRACTICAL/AMALI
1.Lists local and 1. Menyenaraikan
international social agensi kerja sosial
work agencies and tempatan dan
relates to human antarabangsa dan
mengaitkannya
services
dengan
2.Analyze selected perkhidmatan
local social work manusia
agencies 2. Menganalisis agensi
3.Analyze kerja sosial terpilih
international tempatan
selected social 3. Menganalisis agensi
work agencies kerja sosial terpilih
antarabangsa
 PRACTICAL/AMALI
4.Relates current 4. Menghubungkaitkan
issues with social isu semasa dengan
services and the perkhidmatan sosial
targeted client dan sasaran klien
5.Contact the agency 5. Menghubungi
based on the agensi berdasarkan
targeted group kumpulan sasar
being studied yang dikaji
6.Establish early 6. Membina hubungan
contact through awal melalui
agency visits (first lawatan ke agensi
visit) (lawatan pertama)
 PRACTICAL/AMALI
7.Analyze the issues 7.Menganalisis isu dan
and problems faced masalah yang
by clients and dihadapi oleh klien
agencies through dan agensi melalui
lawatan ke agensi
agency visits
(lawatan kedua)
(second visit)
8.Menganalisis
8.Analyze multiple pendekatan pelbagai
field approaches in bidang dalam
human services perkhidmatan
applied by agencies manusia di agensi
through agency melalui lawatan ke
visits (third visit) agensi (lawatan
ketiga)
 PRACTICAL/AMALI
9.Demonstrate 9. Mempamer praktis
social work kerja sosial terhadap
practice and model praktis dan model
of service delivery pemberian
to clients through perkhidmatan
agency visits terhadap klien melalui
(fourth visit) lawatan ke agensi
10.Analyze the issue (lawatan keempat)
of social work, 10.Menganalisis isu kerja
approach and sosial, pendekatan
model of service dan model
delivery from the perkhidmatan hasil
agency visit (report dari lawatan (laporan
and presentation) dan pembentangan)
 PRACTICAL/AMALI
Tajuk Amali Jam 
1 Menyenaraikan agensi kerja sosial tempatan dan 3
antarabangsa dan menghubungkaitkan dengan
perkhidmatan manusia
 2 Mengenalpasti dan mendapatkan isu dari journal kerja 3
sosial terpilih tempatan/antarabangsa
 3 Menganalisis dan membentangkan isu dari journal kerja 3
sosial terpilih tempatan/antarabangsa
 4 Menghubungkaitkan isu semasa dengan perkhidmatan 3
sosial dan sasaran klien
 5 Menganalisa kes kerja sosial lepas (daripada buku kerja 6
sosial)
 6 Membina hubungan awal melalui lawatan ke agensi 3
(lawatan pertama)
 7 Menganalisis isu dan masalah yang dihadapi oleh klien dan 6
agensi melalui lawatan ke agensi (lawatan kedua)
 8 Menganalisis pendekatan pelbagai bidang dalam 6
perkhidmatan manusia di agensi melalui lawatan ke agensi
(lawatan ketiga)
 9 Mempamer praktis kerja sosial terhadap praktis dan model 3
pemberian perkhidmatan terhadap klien melalui lawatan ke
agensi (lawatan keempat)
 REFERENCES/RUJUKAN
1. Furman, R. & Gibelman, M. (2012). Navigating Human Service Organizations:
Essential Information for Thriving and Surviving in Agencies. (3rd Edition).
Belmont: Cengage Learning.

 2. Hasenfeld, Y. (2009). Human Services as Complex Organizations. (2nd Edition).

Boston: Pearson Education.

 3. Kirst-Ashman, K.K. (2013). Introduction to Social Work and Social Welfare:
Critical Thinking Perspectives. (4th Edition). Belmont: Cengage Learning.

 4. Wilson, J. (2012). Social Work and Human Services Best Practice. (5th Edition).
Boston: Pearson Education.

 5. Zastrow, C. (2014). Introduction to Social Work and Social Welfare:

Empowering People. (11th Edition). Belmont: Cengage Learning.
 Lab manual – FEM3343 (Semester 2 2019-2020)
Lab: 28 to 42 jam (14 week - 2 to 3 hours perweek)

LAB 1 (individual) - Articles from international journals

1.Students need to obtain one journals article ( for each individual)

from international journals, journal titles should be registered with
lecturer, the title chosen by more than one student is not allowed
2.The objective of this exercise is to expose students to real world of
social work as internationally practiced
3.Students need to read and understand the journal and then
explain in the form of a report (at least 5 pages with double
spacing)
4.The referring article have to be attached with the report
5.Every student have to present what they understand about content
of the article in the class, presentation slot will be schedule during
lab hours.
Lab manual – FEM3343 (Semester 2 2019-2020)
Lab: 28 to 42 jam (14 week - 2 to 3 hours perweek)

LAB 2 (group) Concept of Social Functioning

1.Students need to identify one social issue from the

media (newspaper or internet) in Malaysia (eg. School
trickery, gangsterisem, drug abuse poverty and child
abuse)
2.Students need to discuss the issues selected from the
perspective of social functioning. Copy of the issue
(from newspaper or online) should be included in the
report
3.The discussion should consists of issues, causes,
effects and views on how to solve the problem.
4.Based on the issues selected, you are required to
discuss the issue using “inner and outer forces model”
(refer to lab module).
5.The report should be submitt and presentation will be
schedule during lab slot
Lab manual – FEM3343 (Semester 2 2019-2020)
Lab: 28 to 42 jam (14 week - 2 to 3 hours perweek)

LAB 3 (Individual) Social case work – case management

1.The objective of this exercise is to introduce students to

a cases handled by social workers in their daily practice.
2.Method
• Get a written case from social work book or related
field. Cases from internet will be consider. All cases
must get approval from the lecturer before the cases
can be register.
• Read and understand the case
• Explain briefly about the case and 'high light' role
(such as role as enabler, mediator, counselor, teacher)
played by social workers in the case - refer to lecture
notes
• During the lab slot, students will be called randomly to
present their respective case
• Attention: a printed copy of cases must attach
together in the report
Lab manual – FEM3343 (Semester 2 2019-2020)
Lab: 28 to 42 jam (14 week - 2 to 3 hours perweek)

LAB 4 (Group) Visit to social work agency

1) The objective of this exercise is to to expose students to
social work practice and human services in a local context.
2) Method:
 Take a trip to a social agency within your area (government
agency or non-governmental agencies - NGO's)
 Get information on backgrounds, establishment, history,
objectives, organizational structures, and programs or
activities carried out - prepare a full report on the visit,
(students should include photos taken during the visit)
 As a summary, write your 'opinion' on the field of social work
related to the agency concerned.
 Findings from visits to this agency need to be presented in the
presentation slot which is to be schedule tentatively on week
12 and week 13)
* Attention: the presentation should be made in the
practical slot and students are advised to present in the
form of a powerpoint
 Manual Amali – FEM3343
(Semester ke 2 2019/2020)
Amali: 28 hingga 42 jam (14 minggu. 2 hingga 3 jam seminggu)

Amali 1 - Individu (Artikel dari journal antarabangsa)  

  1) Pelajar perlu mendapatkan satu journal artikel dari journal kerja sosial antarabangsa, tajuk journal perlu  
didaftarkan pada pensyarah, tajuk mestilah berbeza bagi setiap pelajar
2) Objektif amali ini adalah untuk mendedahkan para pelajar kepada bidang kerja sosial yang sebenar
sebagaimana dipraktiskan di peringkat antarabangsa
3) Pelajar perlu membaca dan memahami journal atikel tersebut dan kemudiannya menerangkan semula dalam
bentuk laporan (sekurang-kurangnya 5 muka surat bertaip ‘ double spacing’)
4) Artikel yang menjadi rujukan perlu dilampirkan dalam laporan
5) Setiap pelajar perlu membentangkan analisa journal dalam slot pembentangan yang akan dijadualkan
dalam waktu makmal (bahan pembentangan perlu disediakan dalam bentuk powerpoint)

Amali 2 - Kumpulan (Konsep Kefungsian Sosial)  

  1) Terbahagi kepada 2a dan 2b  
2) Pelajar perlu mengenalpasti satu isu sosial dari media cetak dan online di Malaysia (cth. Isu ponteng
sekolah di kalangan pelajar, isu gangsterisem, isu dadah, isu penagihan arak dan sebagainya)
3) Amali 2a: Pelajar perlu membincangkan isu yang dipilih dari perspektif kefungsian sosial. Keratan isu
tersebut (dari akhbar atau majalah) perlu disertakan di dalam laporan
4) Perbincangan terdiri dari isu, punca, kesan dan pandangan pelajar mengenai bagaimana untuk
menyelesaikan masalah.
5) Amali 2b: Berdasarkan isu yang telah dipilih dalam amali 2a, anda dikehendaki untuk membincangkan
semula isu tersebut dengan menggunakan model tambahan tekanan luaran dan dalaman. (rujuk nota kuliah)
Amali 3 - Individu (Casework – contoh praktis kerja sosial (individu, kumpulan atau komuniti)
  1) Objektif amali ini ialah untuk memperkenalkan kepada pelajar contoh kes yang ditangani oleh pekerja sosial
dalam praktis harian mereka.
  1) Kaedah:
 Dapatkan satu kes yang bertulis dari buku-buku kerja sosial atau yang berkaitan (pelajar juga boleh
dapatkan dari internet jika ada),
 Baca dan fahamkan kes tersebut
 Ceritakan semula secara ringkas dan ‘high light’ kan peranan (seperti peranan sebagai anabler,
mediator, kaunselor, teacher) yang dimainkan oleh pekerja sosial dalam kes tersebut – rujuk nota
kuliah
 Semasa slot amali, pelajar akan dipanggil secara rawak untuk membentangkan kes masing-masing
(perhatian: semasa menghantar laporan amali ini pelajar perlu sertakan satu salinan kes yang telah dipilih)
Amali 4 – Kumpulan (Lawatan ke agensi kerja sosial)
  1) Objektif amali ini ialah untuk memberi pendedahan terhadap perkhidmatan dalam kerja sosial dalam
kontaks tempatan.
2) Kaedah:
 Membuat lawatan ke sebuah agensi sosial yang berhampiran tempat tinggal anda (boleh terdiri dari
agensi kerajaan ataupun agensi bukan kerajaan – NGO’s)
 Dapatkan maklumat mengenai latar-belakang, sejarah penubuhan, objektif penubuhan, struktur
organisasi, dan program atau aktiviti yang dijalankan – sediakan laporan lengkap mengenai lawatan
tersebut, (pelajar perlu sertakan gambar yang diambil semasa lawatan dibuat)
 Sebagai rumusan, tulis ‘pandangan anda’ mengenai bidang perkhidmatan kerja sosial yang berkaitan
dengan agensi berkenaan.
 Dapatan dari lawatan ke agensi ini perlu di bentangkan dalam slot pembentangan yang akan
ditentukan (minggu 12 dan minggu 13)
(perhatian: pembentangan perlu dibuat dalam slot yang akan ditetapkan oleh demonstrator dan seeloknya
dengan menggunakan perisian microsoft powerpoint)
MINGGU  
(Tarikh) AMALI
   Perjumpaan pertama dan pembentukan kumpulan
WEEK 1  Bilangan seimbang untuk kesmua kumpulan perlu diberi perhatian oleh demonstrator
 Pelajar perlu membentuk kumpulan kecil terdiri dari 4 hingga 5 orang pelajar dan perlu
didaftarkan kepada demonstrator
 Penerangan secara ringkas keseluruhan amali
   First meeting and group formation
 Balanced numbers for all groups should be addressed by the demonstrators
 Students should form small groups consist 4 to 5 students and need to be registered to
demonstrator
 Briefly describe the whole exercise in practical lab.
 WEEK 2  Penerangan tentang amali 1 – artikel kerja sosial dari journal antarabangsa

   Description of practical 1 - social work articles from international journals

   Pendaftaran journal yang telah dipilih, setiap individu perlu memilih 1 journal dan
WEEK 3 pensyarah berhak menolak pendaftaran journal yang sama tajuk
 menulis laporan seperti dalam panduan amali
   Journal that have been selected should be register, each individu needs to select 1
journals and lecture has the right to reject journal with the same title
 Write a report as describe in the practical guide
    Pembentangan journal dan penghantaran laporan selepas
WEEK 4
pembentangan (1)
   Journal presentation and report delivery after presentation (week1)
WEEK 5  Pembentangan journal dan penghantaran laporan selepas
 
pembentangan (2)
   Journal presentation and report delivery after presentation (week 2)
   Amali 2 - (kumpulan) Mengenalpasti satu isu sosial semasa dari
WEEK 6
akhbar, majalah tempatan atau online
 Membincangkan isu tersebut dari perspektif kefungsian sosial
menggunakan model tekanan luaran dan tekanan dalaman
 Lab 2 - (group) identify one current social issue from a local
 

newspaper, magazine or online

 Discuss the issue from a social functioning perspective using inner
and outer forces model
    Penghantaran amali 2
WEEK 7  Amali 4 - Mengenalpasti agensi kerja sosial, hubungi dan
menguruskan surat pemohonan untuk membuat lawatan

   Submit report lab 2

 Lab 4 - Identify social work agencies, contact and send letter of
application to visit
 Cuti Pertengahan Semester
   Semester break
   Amali 3 – ( individu) Mencari dan mengenalpasti kes dan
WEEK 8 menganalisa peranan pekerja sosial dalam kes
 Peranan demo - Penerangan terperinci mengenai amali dan
sumber-sumber untuk mendapatkan kes tersebut
 Amali 4 - Lawatan ke agensi 1
   Lab 3 - (individual) Find and identify cases and analyze the role of
social workers in that case
 Demonstrator roles - Detailed description of the exercise and
resources to get the case
 Lab 4 – Agency visit 1
WEEK 9  Penghantaran laporan amali 3
 pembentangan beberapa kerja kes
 Amali 4 - lawatan ke agensi 2 
   Submit report of lab 3
 Presentation of casework
 Lab 4 – Agency visit 2
WEEK 10  Amali 4 – Lawatan ke agensi 3 (pelajar perlu daftar aktiviti lawatan) 

   Lab 4 - Visits to agencies 3 (students need to register their visit activity)

WEEK 11
 Amali 4 – Lawatan ke agensi 4 (pelajar perlu daftar aktiviti lawatan)

 
 Lab 4 - Visits to agencies 4 (students need to register their visits activity)

WEEK 12
 Pembentangan dan penghantaran laporan lawatan ke agensi (akan diatur)

 
 Presentation and lab 4 report submission (will be set by the demonstrator)
WEEK 13
 Pembentangan dan penghantaran laporan lawatan ke agensi

   Presentation and lab 4 report submission (will be set by the demonstrator)

WEEK 14  Urusan markah amali