Japanese embassy/ Chatrium hotel

Call Drop Complaint

(OSS) Analysis Report

Jun 20 -2020
Japanese Embassy/ Chatrium Hotel- Analysis Summary

Complaint Background:
Complaint Analysis:
Introduction:-
1) RF Condition are Good, as found from PHR Logs.
Customer reported Call Drop Issues on 26th June:-
1. Call Drop:-  8:59
2) From OSS KPIs, YGN00213 U900 Cell RTWP found High after Neighbor
2. Call Drop:- 9:03 YGN00251 L900 Cell On air.
3. Call Drop:- 9:16 3) YGN00213 B Sector observed little overshooting, that also increased the
4. Call Drop 17:30 RTWP on U900 Sectors.
5. Call Drop:- 17:33
6. Call Drop:- 17:50
Optimization Kalay University
Proposal:-
 [Serving Sites] 1) Reduce Overshooting U900 YGN00213 B Sector & L900
 YGN00322-B/C (Chatrium Hotel Serving) YGN00251 A/C Sector
 YGN00213-B (Customer Call Drop reported site) 2) YGN00213B Balance Traffic from U9 High RTWP  U2100 F1
 YGN01314 -A/B (Japanese Embassy Serving) (As F1 TCH Utilization < 45%)

2
YGN00213 U9 RTWP and YGN00251 L9 Interference:-
1) Interference KPIs
YGN00213 U900 Cell Interference due to L900 Neighbor YGN00251 on 29 th May.

2) YGN00213/ YGN00322 Overshooting Samples and Call Drops.

3
 Supporting KPIs
- KPIs Check
- UMTS Packet Lose is normal:
- Accessibility KPIs are normal
- CS Calls have few Drops on U900 Cells, due to High RTWP. Issue.
- Other KPIs are normal

Conclusion
- Main Serving site YGN00213 & YGN00322 U900 Cell
observe High RTWP, that is degrading User perception.
- Traffic Balancing & Down tilting is recommended.