Apollo Rising Stars – Role & Knowledge Diversity

Team
Team Service
Service -- Karnataka
Karnataka

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Why is Role Diversity important ??

 Role Diversity can help ensure that a team has the different skills and knowledge necessary for the successful
completion of tasks

Diverse teams, as long as they are well managed, can be more creative and achieve more organizational goals
efficiently
Advantages of Role Diversity:

 Variety of perspectives – Every team member has different views of seeing or understanding a problem, it will
be of easy to solve a problem of different nature

 Increased Creativity – New methods to increase business and enhance customer satisfaction can be plotted by
understanding the contributions of different team member

 Increased Productivity of the team – Overall we can contribute to each of the team member’s success by
understanding from their point of view

 Enhanced confidence with Improved knowledge – Every team member’s confidence will be increased when
the knowledge is shared between the team

 Boost Your Brand’s Reputation – We can uphold our Brand and the different services and range of products
offered once we are more confident as a team

 Positive Business Impact – If all of the above criteria is fulfilled, directly or indirectly we can hope for the
business to rise
Challenges of Role Diversity:

 Communication issues/Gap - Technical & Business Oriented differences

Convincing Ability – Customer requirement and Business partner requirements

Administrative Problems for some time

 Too many opinions and time management to collate and weigh every opinion

 Customer communication – Due to lack of quality of information or too much information passed on

 Respecting and Accepting the Differences of Others

Time Period

Suggested time for

role diversification 2 Days per month

• 2 Days per month is chosen as of now since it will not effect the normalcy and the
priorities will not be disturbed in all the support functions of the company – Sales,
Service & Commercial Dept

• Any changes in the timeline in a month can be discussed with the concerned ABU
managers and followed
Solutions for Diversity-Related Workplace Challenges

 Identifying and Defining the Issues That Exist Within the team

Developing, Communicating, and Adhering to Organizational Policies

Discuss within the team on a regular basis to keep a track on the common goals and fill in the gap areas

Team can upgrade their skills by new trainings in their respective domain and can share the best practices to
be followed by the team
 Thank You..

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