PROJECT PROPOSAL FOR

jetPOINT
History
• jetPOINT is a car wash franchise that has its roots back in 2002,
founded by Florin Goron
• the business was started with 100% Romanian capital and
shareholding in Cluj-Napoca
• Florin Goron installed his first self-service car wash in 2012 and it
proved to be a real success
• the brand can be easily found in cities like Cluj, Hațeg, Sebeș, Bistrița,
Vaslui, Deva, Iași, Galați or Brăila with one or more jetPoint stations
Business Problem
• the main problem we have usually encountered is related to the slow
flow and waiting time, causing a queue of vehicles out to the street
leading to customers giving up waiting and leaving to another place to
wash their cars or postponing it
• The main reasons for the long queues’ formation are due to the pay
stations not working efficiently enough or the equipment not working
properly, which make the waiting times to be too long
Business Opportunity
• As hand car washing in public places is no longer allowed in the most
areas, the number of customers demanding for self car washing is
continuously increasing
• some additional revenue generators might be the nearby shopping
centers and petrol stations, which usually do not offer self-service
washes, but more standard car washes
Solution
• To propose the creation of a smart application that would help both
the company and the customers in terms of money and time saving.
• To increase the company’s profits and to attract more new customers
by understanding and fulfilling their needs at the same time
• As everyone has a smartphone these days, we could also opt for
Displaying Ads which are also a great strategy for local websites that
get frequented
Proposal
• The smart app that we want to build should be able to make this possible:
• Registration Step: The users would be able to register into the app only with one social
network and their e-mail account details.
• Service Request: The users will be able to place their request for self-car washing
according to the services provided, so that in case something is missing (e.g.: foam or car
wax), the team will make sure in advance the customer will have everything that is needed.
• Location Preference: The users will be able to select a specific jetPOINT location in their
city, using the entertaining map the app provides, which will help them see how crowded a
location is and choose the most suitable one for them.
• Payment: The users will be able to choose if they want to make the payment online
through credit/debit card or in cash, at the location.
• View History: In this category, the users will be able to check their previous experience
VISION
• our vision is to increase our
customer’s satisfaction by at
least 20% in the next 12 months
after launching our smart app,
by offering high-quality services
and by reducing our customers’
waiting time as much as possible
• To create a special section in our
app only for our customers’
reviews and opinions
GOALS
• To become top performers on the
market and to be our customers’
first option when they
• To create a special section in our
app only for our customers’
reviews and opinions
• To create a personal relationship
with our customers and to
increase our customers’ loyalty
after the first 6 months
Deliverables
Project Deliverables
Title Description Notes
Application The customer can schedule the time he/she Easy to use
wants to go, can request a service before Intuitive
going to wash the car, can make all the Will be available in AppStore
payments related to jetPOINT and can view and Google Play
the history of the time spent at jet POINT

Interactive The customer will see the locations of Live map

map jetPoint in the whole country and the It is connected to the washing
waiting time machines and the cameras
around the place for a better
experience
Timeframe
Resources
Project Resources
Type Quantit Notes
y
Application 4 € 80,000/ development of an application
Developers
 
Application 1 € 10,000 / full domain
Domain  
 
Application 3 € 75,000 / initial design of the
Designers   application
 
Budget
• The budget for this project is , • Our Return on Investment for
which means that we have the business is the following:
estimated: € 80,000/
development of an application; €
10,000 / full domain of the
application and € 75,000 / initial
design of the application with a
total of € 165,000
Ownership Role Name
Project Ownership
Contact Details
Project Sponsor Florin Goron Florin Goron - CEO,
Puiu Darlea founder
Puiu Darlea - COO and Co-
founder
Phone: (+4) 0753 876 468
e-Mail: franciza@jetpoint.ro
 
Project Customer/ Executive Coneac Alexandra Coneac Alexandra –
Committee Popa Iulia franchisee/partner - Finance
Bardan Diana alexandra.c @jetpoint.ro
 
Popa Iulia
-franchisee/partner - Quality
iulia.popa@jetpoint.ro
 
Bardan Diana -
franchisee/partner -
Marketing
diana.b@jetpoint.ro
 
Reporting
• We will apply the Agile Methodology, which implies working in sprints
• One sprint is 1 week
• One person will be responsible for creating a report “Minutes of the
meeting” and for the organizing part we will use the Soft Azure
Devops
• A report will be sent twice/month to the sponsor to track the
evolution of the project
Risks & Issues

PROJECT RISKS PROJECT ISSUES

• Team members fail to complete • The COVID 19 Pandemic State
their tasks • The budget risk
• Absence of any person from the
team
• The resources needed for
creating this project might get
broken
• The market risk
Implications
• We think that this application is easy to use and it should solve this
situation. If people choose their desired car wash program before
coming to the car washing station and if they come at the hour they
have scheduled their car everything should run smooth
• The idea of having this application especially customized for JetPoint will
bring new clients and can help in building a closer customer relationship
• The cost to the business of not initiating this project is pretty high. The
clients are the ones keeping the business running and if they are
dissatisfied, they will choose to go to wash their cars to another
companies
Success Criteria
5 Key Success Criteria
• The project is delivered on time with little variations of the budget
and with the highest quality
• The customer is happy with the result
• The project solved the end-user’s problem
• The project brought new clients and increased the company’s sales
• The team is satisfied with the work & results
Authorization