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  • Managed Service Dashboard

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    artechlist
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    Managed service dashboard for June shows consulting hours were highest that month at 20 hours used with 10 remaining. Volume was highest in category 1 at 12 cases and lowest in categories 4-6 at 0 cases each. SLA compliance was met 60% of the time last month with 20% lost and 20% in progress. There is one issue flagged for customer attention requiring their support and one SLA violation with the reason provided.

    Original Description:

    A sample managed service reporting dashboard

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    Managed service dashboard for June shows consulting hours were highest that month at 20 hours used with 10 remaining. Volume was highest in category 1 at 12 cases and lowest in categories 4-6 at 0 cases each. SLA compliance was met 60% of the time last month with 20% lost and 20% in progress. There is one issue flagged for customer attention requiring their support and one SLA violation with the reason provided.

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    Download as PPTX, PDF, TXT or read online from Scribd
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    4 views1 page

    Managed Service Dashboard

    Uploaded by

    artechlist
    Managed service dashboard for June shows consulting hours were highest that month at 20 hours used with 10 remaining. Volume was highest in category 1 at 12 cases and lowest in categories 4-6 at 0 cases each. SLA compliance was met 60% of the time last month with 20% lost and 20% in progress. There is one issue flagged for customer attention requiring their support and one SLA violation with the reason provided.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    of 1

    Managed Service Dashboard - June

    20
    Slide 4
    Volume – last 6 months
    3
    Current month Consulting Hours
    20

    12 12
    10 10 10
    5 1 1

    0 0 0
    Jan Feb Mar Apr May Jun Category 1 Category 2 Category 3 Category 4 Category 5 Category 6 Used Remaining

    SLA – last 6 months Total Ageing report Current month - SLA Status
    95 99 95 Outstanding 5
    90 90
    4 Met SLA
    60 20%
    3 Lost SLA
    14 2
    In Progress

    20% 60%
    Jan Feb Mar Apr May Jun > 3 months > 1 month > 1 week < 1 week

    Items for customer attention SLA Violations

    Issue Support required from customer Issue Reason


    Issue 1 What is needed Issue 1 Reason for violation

    Pending since xxx

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