WHAT WOULD YOU DO?

(COMMUNICATION STYLES)
CROSS CULTURAL UNDERSTANDING
BY GROUP 5;
Emi Marlina M. Yusuf (1852042022)
Ririn Febrianti (1852042024)
Arvina Anwar (1852042025)
Objectives
 Describe range of “appropriate”
responses in a given scenario.
 Explore the diversity of
communication styles within the
group.

Materials
 Post-it notes
 Pen or pencil for each participant
 Communication Styles Handout
(distribute after step 3)
 Four pieces of poster-size paper: Each
with a situation
Materials
Situation 1: You have been asked to prepare a one-hour
presentation. The day before the presentation, your
colleague says you have just 10 minutes to present. You are
frustrated about the change. What would you do?
Situation 2: One of your coworkers comes to your office
frequently and interrupts your work. What would you do?
Situation 3: You are at an important social function and an
acquaintance at your table makes a comment that offends
you. What would you do?
Situation 4: You are at a meeting and a colleague
compliments the work you have done, so much so that you
feel embarrassed. What would you do?
Debriefing Conclusion
 A wide range of communication style
differences exist within every culture.
 Minor communication style differences can
have major effects on interactions and
relationships.
What is
communication?
Is a process of delivering and accepting
messages (Courtland L. Bovee & John V.
Thill (2000:4))
The process of transmitting thoughts or ideas
from one person to another.
Communication Styles
Communication style is a combination of many
components, like voice patterns, eye movements, facial
expression and posture. The patterns of behavior that we
observe in other people are called behavioral- or
communication style. By style it is meant the way how
someone likes to do something. We all have aspects of
style within us. Some of us can easily move from one style
to another and adapt our style to the needs of situation at
hand.
Communication Style
 Direct
Get to the point. “Don’t beat around the bush.” Brevity and being linear
are often rewarded. Meaning is conveyed through explicit statements made
directly to the people involved with little reliance on contextual factors such as
situation and timing.
 Indirect
Bringing up the point in such a way that the individual can “save face”
and maintain positive feelings. Harmony in relationships is a higher priority
than exactness or speed in communication. Meaning is conveyed by
suggestion, implication, nonverbal behavior, and other contextual cues; for
instance, statements intended for one person may be made within earshot of a
different person.
 Circular
Telling a story or providing enough information so the point “speaks for
itself.” A great deal of information is provided, allowing the listener to reach
the conclusion on his or her own. Discussion is conducted in a circular manner,
telling stories and developing a context around the main point, which is often
unstated because the listener will get the point after I give them all the
information.
Communication Style
 Person-centered
Communication is a vehicle for building personal relationships. Verbal and
nonverbal communication have the ability to enhance or damage relationships
because the meaning and message are often closely integrated with the identities
of the communicators.
 Idea-focused
Communication around ideas involving critical thinking or passionate
discussion is essential for showing commitment to the ideas and people
involved. Lively debate between friends, family, or coworkers is satisfying and
can positively impact relationships.
THANK YOU…