Customer Awareness & Engagement Program in Sutrapur

Venue: Jaganath University

Organized By: Kishor Dey (TO of Sutrapur)
MD. Touhid Khan (MO Of Sutrapur
Supported By: MD. Rifat Karim ( TO of Jatrabari)
Al Mamun (MO of Jatrabari)
Special Thanks' : Md Kabir Miah ( AM of Dhaka 04)
Md. Ibrahim Rashed ( Proprietor of Victoria motors)
:
Objectives of the Program
Create customer engagement.
 Mass people engagement.
 Introduce “OK” to the customer.
 Gain teenager attraction about OK Banking.
 One to one communication with customers.
 Create a good image in the market for OK.
 Feedback collection from customer.
Campaign Site
Disbursements of Booklet
Talk with
People
about OK
Communication with People
Mass number of people One to one communication
Customer Registration
Customer receiving call
Customer pressing his pin
from IVR
Customer Registration
Customer providing his Customer signing
documents
Outcomes
 800 booklets disbursements.
 A good number of people have proper knowledge
about OK.
 Mass people saw OK as a brand.
 For our server problem we missed some interested
customer.
 Customer appreciated the secured process of OK.
Feedback/Suggestion of customers
 Customer want an aggressive mode OK.
 Dissatisfied for the balance inquiry charge.
 Server need to work quickly.
 Demanding an attractive TV commercial.
 Add the other Telco operator as soon as possible.
 Bing some new facilities to beat our competitor.
Stay Safe & Stay Ok