TEAM REWARDS AND RECOGNITION SHEENA CLAIRE V. DELA PENA ED.D. STUDENT INTRODUCTION
• Organizational success is driven by
satisfied and motivated employees • Satisfaction and motivation can be enhanced through rewards and recognition
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT Nature of Reward System • Reward refers to all the monetary, non-monetary and psychological payments that an organization provides for its employees in exchange for the work they perform. • Reward management is a core facet of the employment relationship MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA REWARDS AND RECOGNITION ED.D. STUDENT Nature of Reward System • Reward management is concerned with the formulation and implementation of strategies and policies that aim to reward people fairly, equitably and consistently in accordance with their value to the organization. • According to Michael Armstrong, “reward management deals with the strategies, policies and processes required to ensure that the contribution of the people to the organization is recognized by both financial and non-financial means.” MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA REWARDS AND RECOGNITION ED.D. STUDENT Aims of Reward • Consideration of value • Fulfil common goals • Focus on behavior and outcomes • Attract and retain quality employees • Motivate employees • High performance culture MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA REWARDS AND RECOGNITION ED.D. STUDENT Types of Rewards • Extrinsic reward - are direct/ indirect financial and non-financial reward that are external to the job and come from outside source mainly management. - It is related with job context. - Extrinsic reward focuses on optimum use of human resource, maximize productivity and achieve predetermined objective.
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT Types of Rewards • Intrinsic reward - Intrinsic reward are the personal satisfaction of employees derived directly from their jobs. - It is related with job content. - Intrinsic reward focuses on job satisfaction high level of motivation of employees.
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA REWARDS AND RECOGNITION ED.D. STUDENT Extrinsic Rewards • Compensation-refers to those financial returns (in cash or shares) that employees receive directly from their employers as part of their contractual relationship. Fixed Pay(also referred to as based pay or salary)- is the cash compensation that an employer pays in return for the work performed by an employee. Variable Pay (also known as pay at risk) is a payment in cash or equity contingent on individual, group or organizational performance assessed objectively or by discretion
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT Two Type of Variable Pay Elements • Incentives are based on predetermined performance goals and must be re-earned each performance period. Short-term Long-term • Bonuses are one-off payments that are also subject to individual, group or organizational performance, but they are given after-the-fact, after performance has been assessed.
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT Extrinsic Rewards • Benefits- are non-cash or services that employees receive in exchange from their employment relationship (some benefits are provided indirectly by the employer through service providers such as insurance companies).
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT Benefits can be categorized into: • Income protection -are meant to protect employees from the financial risks inherent in their lives. • Part Time-Off (PTO) -reward employees with time rather than money • Well-being-are programs that promote employees’ physical, mental and social health. • Work-life- aim to help employees to better balance their time and commitments at work with their family and community responsibilities.
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT Categories of work-life • Workplace flexibility plans (also known as alternative work arrangements) comprise a variety of flexible work that enable employees to have more control over where, when and how their work is done. • Special leave refers to personal time away from work to spend with family, friends or self. • Community involvement practices allow employees to spend some of their working time as volunteers for community causes. • Caring for dependents refers to those programs offered by the organization to support the employees parenting and elder care
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT Extrinsic Rewards • Workplace Environment and Working Conditions The key purpose of this reward mechanism is to provide a safe and comfortable environment for employees. Normally, this element of the reward package refers to the physical setting in which employees work
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT Extrinsic Rewards • Recognition Recognition reward programs provide a formal acknowledgment or give particular attention in the form of cash or non-cash awards to employees for their special behaviors, performance contributions or length of service.
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT Extrinsic Rewards • Learning and Development Organizations also offer their employees learning and development opportunities. The purpose of this form of reward is to support employees’ sense of competence, self-efficacy and achievement as well as encourage their motivation.
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT Extrinsic Rewards • Promotions It refers to the advancement of an employee from one rank or position to the next one in the hierarchy system. • Leadership is the process whereby an individual influences the behavior of a group of individuals towards common goals, can also be interpreted as a form of reward MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA REWARDS AND RECOGNITION ED.D. STUDENT Intrinsic Rewards • Sense of meaningfulness -the degree of importance of the purpose an employee is trying to fulfill and the significance of the work he/she is performing • Sense of choice-the positive feelings generated when an employee has the autonomy or discretion to choose how to accomplish his/her work
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT Intrinsic Rewards • Sense of growth- the degree to which an employee feels that he/she can perform his/her work skillfully, and due to his/her competence and efforts is accomplishing something important • Sense of community- the positive feelings of belongingness within a group.
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT Types of Rewards • FINANCIAL REWARDS-are monetary rewards in order to enhance employee's financial well-being. They are tangible and fulfill financial need of employees. • NON-FINANCIAL REWARDS-are non monetary incentives created to add attraction to life on the job. They are intangible and fulfill psychological need of employees.
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA REWARDS AND RECOGNITION ED.D. STUDENT Types of Rewards PERFORMANCE BASED REWARD- are strategy to provide reward to employees on the basis of their performance. • It implies incentives in terms of piece rate wage, commission on sales, bonus on high production, share of profit etc. • Performance based reward encourage competition between employees and may even lead to conflicting priorities MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA REWARDS AND RECOGNITION ED.D. STUDENT Types of Rewards MEMBERSHIP BASED REWARD- are strategy to provide reward to employees on the basis of their performance. Every member of a team is equally rewarded in terms of incentives. • It implies incentives such as profit sharing, bonus, merit benefits, skills incentives and so on.
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA REWARDS AND RECOGNITION ED.D. STUDENT RECOGNITION • Employee recognition refers to the act of acknowledging an individual or team’s behavior, performance, effort and accomplishment that help the organizational goals and values. • Recognition encourages employees to repeat good performances. • Recognition is a form of non-monetary reward MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA REWARDS AND RECOGNITION ED.D. STUDENT RECOGNITION • According to an online survey site, whose statistics are updated in real time by a large data sample coming from over 150 countries and more than 1000 organizations, 82% of employees have upvoted praise against gifts and sadly, 63% of them feel like they don’t get enough praise. https://www.businesstopia.net/human-resource/employee-recognition-meaning- types-examples-importance.
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT IMPORTANCE OF RECOGNITION 1. Employees who feel praised/valued often go on to achieve beyond expectations. 2. They are the ones with the highest level of motivation, productivity, and morale. 3. Recognition builds loyalty in the employees. 4. Recognition improves employee retention.
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT IMPORTANCE OF RECOGNITION 5. Employee recognition develops good communication between employer and employees. 6. Employee recognition strengthens the employee-organization relationship. 7. Recognition increases engagement among the colleagues.
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT IMPORTANCE OF RECOGNITION 8. Recognition adds humanity in the workplace. 9. Recognition creates a way for direct feedback for individual and teams. 10. Recognition lowers stress and frustration and increases job satisfaction in employees.
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT IMPORTANCE OF RECOGNITION 11. Employees who feel praised and valued believe that they have career advancement opportunities. 12. Employees who feel valued would recommend their organization as a good working place to others.
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT RECOGNITION TYPES Top-down recognition In this system, employers/managers/ supervisors witness, approve and appreciate the contributions of employees. Recognition can be tangible like an award, gold stars, etc. or intangible like verbal praise.
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT RECOGNITION TYPES Peer-to-peer recognition In this system, all the members of the organization are empowered to recognize and acknowledge the contribution of every other member.
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT RECOGNITION TYPES Peer-to-peer recognition In this system, all the members of the organization are empowered to recognize and acknowledge the contribution of every other member. Customer-to-employee recognition In this system, customers acknowledge the employees for the valuable service they receive.
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT FORMAL AND INFORMAL RECOGNITION Informal recognition is at the discretion of the managers, and recognition should take place when it is merited. Informal rewards should be personalised, spontaneous, immediate, meaningful and consistent. Formal recognition strategically reinforces established employee behaviors through material incentives or rewards. This recognition of behavior has been shown to increase morale and give employees a sense of worth in their organization. MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA REWARDS AND RECOGNITION ED.D. STUDENT Basic steps for developing a formal recognition program 1.Be realistic 2. Think about program structure and design 3. Tailor your scheme 4. Promote your rewards scheme effectively 5. Continue to manage your program 6. Share your success
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT Reward and Recognition Approach Outcomes 1. Reduced level of employee turnover 2. Reduced level of sickness absence being sustained per year 3. Improved recruitment in HR practices 4. Reduced business mileage due to travel for work plans being integrated into reward strategy 5. Improved employee satisfaction level 6. Improved employee advocacy about the council as an employer 7. Satisfaction with reward and benefits (excluding salary)
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT Future Reward and Recognition Challenges 1. C-suite contribution 2. Instant HR processes and feedback 3. The rise of HR analytics, automation and artificial intelligence 4. Multi-disciplinary approaches throughout organizations 5. Flexible working and total rewards 6. Mental health
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT Reward and Recognition Program Design 1. Identification of company or group goals that the reward program will support 2. Identification of the desired employee performance or behaviors that will reinforce the company's goals 3. Determination of key measurements of the performance or behavior, based on the individual or group's previous achievements 4. Determination of appropriate rewards 5. Communication of program to employees
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT Trend and Best Practices 1. Rewarding teams and individual 2. Realization that some employees value recognition as much as merit increases and bonuses 3. Employees recognizing employees 4. Greater use of informal/spontaneous awards 5. Improves publicity of winners
MOTIVATING YOUR TEAM SHEENA CLAIRE V. DELA PENA
REWARDS AND RECOGNITION ED.D. STUDENT Characteristics of Successful Program 1. Senior management support and involvement 2. Include employees/ managers in design and implementation 3. Keep programs simple and easy to administer 4. Tailor rewards to individual interests, needs, desire 5. Match the reward to the achievement 6. Communicate 7. Be timely and specific 8. Make sure each employees understand what they did to earn the reward