High Performing Team

Leadership

Neng Nurhasanah | Primasita Melati | Rizki Dermawan

Chapter Objectives:
1. Establish an effective team
2. Implement the necessary team work processes
3. Manage the people side of teams
4. Handle team issues and conflict
5. Help virtual teams succeed

Barrett, D.J. (2014) Leadership Communication, 4th. Ed. Mc Graw Hill International Edition ( B)
Locker, Kitty O. & Kaczmarek, Stephen Kyo (2014): Business Communication, Building Critical Skills; McGraw-Hill Irwin, 6th. Ed ( LK)
Establishing an Effective team

Barrett, D.J. (2014) Leadership

Communication, 4th. Ed. Mc
Graw Hill International Edition
(B)
Locker, Kitty O. & Kaczmarek, Stephen
Kyo (2014): Business Communication,
Building Critical Skills; McGraw-Hill
Irwin, 6th. Ed (LK)
Team Development
Group messages fall into three categories:

Barrett, D.J. (2014) Leadership Communication, 4th. Ed. Mc Graw Hill International Edition ( B)
Locker, Kitty O. & Kaczmarek, Stephen Kyo (2014): Business Communication, Building Critical Skills; McGraw-Hill Irwin, 6th. Ed ( LK)
Team Development Phase:

Barrett, D.J. (2014) Leadership Communication, 4th. Ed. Mc Graw Hill International Edition ( B)
Locker, Kitty O. & Kaczmarek, Stephen Kyo (2014): Business Communication, Building Critical Skills; McGraw-Hill Irwin, 6th. Ed ( LK)
Implementing the Necessary Team Work Processes

Barrett, D.J. (2014) Leadership Communication, 4th. Ed. Mc Graw Hill International Edition ( B)
Locker, Kitty O. & Kaczmarek, Stephen Kyo (2014): Business Communication, Building Critical Skills; McGraw-Hill Irwin, 6th. Ed ( LK)
 Creating the Team Charter

Barrett, D.J. (2014) Leadership Communication, 4th. Ed. Mc Graw Hill International Edition ( B)
Locker, Kitty O. & Kaczmarek, Stephen Kyo (2014): Business Communication, Building Critical Skills; McGraw-Hill Irwin, 6th. Ed ( LK)
Using Action and Work Plans

Barrett, D.J. (2014) Leadership Communication, 4th. Ed. Mc Graw Hill International Edition ( B)
Locker, Kitty O. & Kaczmarek, Stephen Kyo (2014): Business Communication, Building Critical Skills; McGraw-Hill Irwin, 6th. Ed ( LK)
Example of Plan and Actions

Barrett, D.J. (2014) Leadership Communication, 4th. Ed. Mc Graw Hill International Edition ( B)
Locker, Kitty O. & Kaczmarek, Stephen Kyo (2014): Business Communication, Building Critical Skills; McGraw-Hill Irwin, 6th. Ed ( LK)
Managing the People Side of Teams
Position & Responsibilities
Responsibilities outside the team will influence the time & commitment available for the team.
Team Experience
The team could perhaps learn from discussing both what worked well and what did not work so well on
other teams
Expectations
When team members have different expectations and goals, they may work at cross-purposes
Personality
Knowing the characteristics of different personality types on the teams can contribute to the ability to lead
& manage the team members
Cultural Differences
The more the team members know about each other the better
Barrett, D.J. (2014) Leadership Communication, 4th. Ed. Mc Graw Hill International Edition ( B)
Locker, Kitty O. & Kaczmarek, Stephen Kyo (2014): Business Communication, Building Critical Skills; McGraw-Hill Irwin, 6th. Ed ( LK)
 Helping Virtual Team Succeed
Virtual team are used to connect and work others around the globe, usually geographically dispersed, rely on tech, phone,
internet or intranet, and video or web conferencing.

Advantages for organizations

1.Lowering travel and facility costs
2.Reducing project schedules
3.Improving efficiency

Barrett, D.J. (2014) Leadership Communication, 4th. Ed. Mc Graw Hill International Edition ( B)
Locker, Kitty O. & Kaczmarek, Stephen Kyo (2014): Business Communication, Building Critical Skills; McGraw-Hill Irwin, 6th. Ed ( LK)
 Challenge in Virtual Team

Communication Challenges: Addressing the Challenge:

1.Loss of context and nonverbal 1.Using a Shared Workspace
2.Cultural Differences 2.Structure and Work
3.Sharing Information Processes
4.Trust 3.Trust and Commitment

Barrett, D.J. (2014) Leadership Communication, 4th. Ed. Mc Graw Hill International Edition ( B)
Locker, Kitty O. & Kaczmarek, Stephen Kyo (2014): Business Communication, Building Critical Skills; McGraw-Hill Irwin, 6th. Ed ( LK)
 Virtual Team Meeting Option

Barrett, D.J. (2014) Leadership Communication, 4th. Ed. Mc Graw Hill International Edition ( B)
Locker, Kitty O. & Kaczmarek, Stephen Kyo (2014): Business Communication, Building Critical Skills; McGraw-Hill Irwin, 6th. Ed ( LK)
What roles do people play in groups?
POSITIVES ROLES NEGATIVES ROLES
1. Seeking information and opinions. Asking 1. Blocking. Disagreeing with everything
questions, identifying gaps in the group’s knowledge. that is proposed.
2. Giving information and opinions. 2. Dominating. Trying to run the group by
Answering questions, providing relevant information. ordering, shutting out others, and insisting on
3. Summarizing. Restating major points, pulling one’s own way.
ideas together, summarizing decisions. 3. Clowning. Making unproductive jokes and
4. Evaluating. Comparing group process and diverting the group from the task.
products to standards and goals. 4. Withdrawing. Being silent in meetings, not
5. Coordinating. Planning work, giving contributing, not helping with the work, not
directions, and fitting together contributions of group attending meetings.
members.

Barrett, D.J. (2014) Leadership Communication, 4th. Ed. Mc Graw Hill International Edition ( B)
Locker, Kitty O. & Kaczmarek, Stephen Kyo (2014): Business Communication, Building Critical Skills; McGraw-Hill Irwin, 6th. Ed ( LK)
Keeping teams out of troubles
1. Have an official team launch, including an introduction to the team
and the creation of a team charter
2. Obtain any needed training in team management, such as
facilitation skills, meeting management, problem solving, and
conflict resolution.
3. Develop and post team ground rules and expectations for team
behavior
4. Educate team members about what to expect in team
development, such as the traditional stages of forming, storming,
norming, and performing
5. Anticipate the roadblocks to team performance early and deal with
them.
6. Provide regular opportunities for feedback among team members
and make sure it is done properly.
7. Provide feedback to the team leader on what is working and what
isn’t.
8. Build in team process checks to monitor the effectiveness of the
team.

Barrett, D.J. (2014) Leadership Communication, 4th. Ed. Mc Graw Hill International Edition ( B)
Locker, Kitty O. & Kaczmarek, Stephen Kyo (2014): Business Communication, Building Critical Skills; McGraw-Hill Irwin, 6th. Ed ( LK)
Handling Team Issues

Barrett, D.J. (2014) Leadership Communication, 4th. Ed. Mc Graw Hill International Edition ( B)
Locker, Kitty O. & Kaczmarek, Stephen Kyo (2014): Business Communication, Building Critical Skills; McGraw-Hill Irwin, 6th. Ed ( LK)
 How should we handle conflict
Conflict will arise in any group that many of
us feel uncomfortable with it.
To reduce conflicts in group:
● Make responsibilities and ground rules clear at
the beginning
● Discuss problems as they arise
● Realize that group members are responsible for
each other’s happiness
Next are suggested solutions to conflicts
that groups often experience:

Barrett, D.J. (2014) Leadership Communication, 4th. Ed. Mc Graw Hill International Edition ( B)
Locker, Kitty O. & Kaczmarek, Stephen Kyo (2014): Business Communication, Building Critical Skills; McGraw-Hill Irwin, 6th. Ed ( LK)
 Step in Conflict Resolution

1. Make sure that the people Involved Really

Disagree
2. Check to See that Everyone’s Information is
correct
3. Discover the Needs Each Person is Trying to
meet
4. Search for Alternative
5. Repair Bad Feeling

Barrett, D.J. (2014) Leadership Communication, 4th. Ed. Mc Graw Hill International Edition ( B)
Locker, Kitty O. & Kaczmarek, Stephen Kyo (2014): Business Communication, Building Critical Skills; McGraw-Hill Irwin, 6th. Ed ( LK)
Responding to Critism

Responding to Critism
Responding to Critism
Paraphrasing,
Checking for Feeling,
Checking inference,
Buying time with limited agreement.

YOU - Attitude in Conflict Resolution

Looking at things from audience’s point of view, respecting
the audience, and protecting the audience’s ego

Example:

Lack you attitude: Yo never do your share of the work

You Attitude : I feel that I’m doing more than my share of the work
on this project

Barrett, D.J. (2014) Leadership Communication, 4th. Ed. Mc Graw Hill International Edition (B)
Locker, Kitty O. & Kaczmarek, Stephen Kyo (2014): Business Communication, Building Critical Skills; McGraw-Hill Irwin, 6th. Ed (LK)
 Summary

1. Establish an effective team :

Accountability, skills and Commitment
2. Team work processes : Team Charter,
action and workplans, result
3. Manage the people side of teams
4. Handle team issues and conflict: Respect
5. Help virtual teams succeed
Barrett, D.J. (2014) Leadership Communication, 4th. Ed. Mc Graw Hill International Edition (B)
Locker, Kitty O. & Kaczmarek, Stephen Kyo (2014): Business Communication, Building Critical Skills; McGraw-Hill Irwin, 6th. Ed (LK)