COMMUNICATION

& By Dr Sarika Omkar P

PRESENTATION SKILLS
OBJECTIVES OF THE SESSION
(COMMUNICATION)
Define communication and understand the importance of communication in
management
To understand the role of communication and process of communication in
an organization
To understand the directions in which communication travels within an
organization
To understand the different ways in which managers can improve
organizational communication

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 “COMMUNICATION IS THE ACT OF
TRANSFERRING INFORMATION FROM
ONE PLACE, PERSON OR GROUP TO
ANOTHER”

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COMMUNICATION
“Communication is an exchange of facts, ideas, opinions or emotions by two or
more persons” …W. H. Newman & C. F. Gummer

“Communication may be broadly defined as the process of meaningful,

interaction among human beings. More especially, it is the process by meanings
are perceived and understanding is reached among human beings”
…D.E. Mcmefarland
“Communication is any behavior that results in an exchange of meaning
…The American Management Association

“Communication is something so simple and difficult that we can never put it in

simple words” …T.S. Mathews

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FUNDAMENTALS OF
COMMUNICATION
Listening
Delivering information
Responding
Communicating verbally

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 Managerial Communication is a
function which helps managers
communicate with each other as
well as with employees within
the organization.

Managerial Communication
helps in the smooth flow of
information among managers
working towards a common
goal.

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TYPES OF MANAGERIAL
COMMUNICATION
Interpersonal Communication

Organizational Communication

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IMPORTANCE OF
MANAGERIAL
COMMUNICATION…
Information sharing
Feedback
Influence
Problem solving
Assist in decision making
Facilitating change

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IMPORTANCE OF
MANAGERIAL
COMMUNICATION
Team building
Development of managerial skills
Motivating people
Giving job instructions
Controlling people

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COMMUNICATION PROCESS

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TYPES OF MANAGERIAL
COMMUNICATION
 Verbal Communication
 Written Modes of
Communication
 Body Movements
 Facial Expressions
 Gestures
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EFFECTIVE MANAGERIAL
COMMUNICATION

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 THANK
YOU
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