CASE STUDY :

“WHAT MICHAEL SHOULD DO??”

Problem Statement
 This Case is concerned with
 There are organizational changes in the upper management of the Company “
Confederation Kitchen (Confederation), located in St. Catharine, Ontario
offering Kitchen and bathroom design services.

 Michael Patterson, One of the company employees for longer time and who
had seen the company grow from the early days right from when it is founded.
He is worried about the changes and in trouble to communicate with new
Supervisor William Peake
Challenges and their causes
Challenges Causes

Michael is unable to express his thoughts

His quite Nature. His thinking that he is
regarding the new changes (might be
being disrespectful and complaining.
rumours) to his new supervisor Willian Peake
Michael being afraid of loosing his job if he
The thought about his new supervisor Peake
speaks out his concerns (Company being
not being supportive to non technical issues
already performing bad in the market
at the back of his mind
recently)
Thought that his ability will be underutilized
Michael thinking of the situation as a
due to implications of Past Experience with
disaster.
his manager John McAteer
Not been able to verify due to Chaotic
Inability to identify the correctness of the
situation in the company with changing
information and assuming without facts
responsibilities
 Decision Options
Pros
Pros - Will have clarity of
- No disrespect opinions
- No conflict over - May have
non technical issue reassignment
cancelled
Just be Speak
Cons
- May have to work
silent up Cons
unwillingly - May look like
- Negative effect on Complainer
career
Recommendation

Considering the decision options and their impact,

Michael must Speak about his concerns to Peake
It may look like complainer or disrespectful, he can
gain trust with his prompt working style on long
run