Professional Documents
Culture Documents
and Humanities
Course Name- Professional Business Communication
Course Code- 21PCT-610
Faculty- Ms. Komal
• TYPES OF
COMMUNICATION
• MODELS OF
COMMUNICATION
https://www.findlay.edu/
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Types of Communication
On the basis of On the basis of
On the basis of On the basis of
Relationship Purpose and
Channels Direction
Element Style
Upward
Organizational
Downward
Mass
Lateral
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https://www.youtube.com/watch?v=2aMISACsgXQ
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Interpersonal Communication
• Process of exchange of information,
ideas, feelings and meaning between
two or more people through verbal
and/or non-verbal methods.
• Often includes face-to-face exchange of
messages.
• For Example: Client meetings,
employee performance reviews and
project discussions.
https://www.visioneclick.com/
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Intrapersonal Communication
https://favpng.com/
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Poll Question 1
Which is more effective and impactful in building one’s
personality?
1. Interpersonal
2. Intrapersonal
3. Both
4. Depends on the context
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Organizational Communication
https://blogs.chapman.edu/
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Mass Communication
https://www.olympiadgenius.com/ 11
Verbal Communication
• Oral Communication – A face-to-face
interaction between sender and
receiver. For Example: Giving a
presentation.
• Written Communication – The sender
uses the written mode to transmit
his/her message. For Example: Writing
reports and emails.
https://www.kindpng.com/
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https://twitter.com/imex_group
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https://twitter.com/imex_group
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Preview Quiz (Non-verbal
Communication)
1. A dishonest person avoids eye contact.
2. Crossing the hands, legs or the ankles is a defensive gesture.
3. Resting your head on the hand indicates interest in the subject.
4. Non-verbal communication is less intense and impactful than verbal
communication.
5. Showing your thumbs up indicates a successfully completed job or
interview.
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Preview Quiz Answers
3. Resting your head on the hand indicates interest in the subject. FALSE
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https://www.youtube.com/watch?v=_9uXxudNc98
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Poll Question 2
How often do you make use of non-verbal cues while
communicating?
1. Never
2. Always
3. Very Often
4. Sometimes
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Non-verbal Communication
• Message is communicated without
using a word.
• The process requires non-verbal
cues to be transmitted and received.
• Facial expressions, posture, eye
contact, walk, person’s voice, sign
language, body language volume,
pitch, voice modulation etc.
https://hollisterinstitute.com/
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Non-verbal Communication
• Kinesics (or body • Touch: Physical touch like a hug
movements): Deliberate hand or a handshake.
gestures and head movements.
• Paralanguage: Vocal qualities
• Proxemics (or like loudness or tone of voice.
closeness/personal space):
• Facial expressions: Indicators
Measure of physical distance.
of someone’s attitude.
• Posture: Way you sit or stand.
• Physiology: Changes in body
• Eye contact: Way of gauging physiology like an increase in
interest or disinterest. sweat or blinking rapidly.
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https://www.youtube.com/watch?v=SrMTRgcHBI4
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Formal Communication
• Communication through formal
channels in organizational
structure along the lines of
authority.
• Such communications are in writing
and may take any form; policy;
manual: procedures and rule book;
memoranda; official meetings;
reports, etc.
https://www.masterfile.com/
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Informal Communication
• Communication through channels
other than formal channels.
• Does not follow lines of authority.
• Communication is usually oral
and may be covered even by
simple glance, gesture, smile or
silence.
• It includes Grapevine
Communication.
https://freebcomnotes.blogspot.com/ 23
Formal Informal
Official Channel Unofficial Channel
Planned & Systematic Cuts across formal
. relationships
Goal and task oriented Individual Goal and need
oriented
Impersonal Personal & Social
Stable and rigid Flexible and instable
Slow & Structured Fast & unstructured
Authentic – little chance of Non- Authentic - bigger chance
distortion of distortion
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Informal Communication - Grapevine
• Informal communication
https://www.iedunote.com/
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https://www.slideshare.net/ 26
Poll Question 3
Which grapevine pattern is generally the most dominant one?
1. Single Strand
2. Gossip Chain
3. Probability Chain
4. Cluster Chain
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One-way Communication
• Transfer of information in one direction from the sender to the
receiver.
• There is no opportunity for the receiver to give feedback to the
sender. For Example: weather report on television, newspaper,
billboard messages.
https://www.quora.com/
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Two-way Communication
https://www.flaticon.com/ 29
Upward Communication
• The process of information
flowing from the lower levels of
a hierarchy to the upper levels.
• Function: to send information,
suggestions, complaints and
grievances of the lower level workers
to the managers above.
https://thebusinesscommunication.com/
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Downward Communication
• Downward communication involves a
message travelling to one or more
receivers at the lower level in the
hierarchy.
• Involves directions or performance
feedback.
• The down ward flow of communication
generally corresponds to the formal
communication.
https://thebusinesscommunication.com/
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Lateral/Horizontal Communication
https://www.marketing91.com/
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David Berlo’s SMCR Model
http://jayaseelansr.blogspot.com 33
Components of SMCR Model
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Criticism of SMCR Model
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Shannon-Weaver Model
https://www.communicationtheory.org/ 36
Components of Shannon-Weaver Model
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Applications
• Applicable in both personal and professional life.
• Good communication skills help students sharpen their
interpersonal skills.
• Communication models help us understand the structures and
processes involved in human communication.
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Assessment Pattern
Students are assessed on the basis of the following
parameters:
• Hourly Tests - 2
• Assignments
• Surprise Test
• Quiz
• Student Engagement
• End Semester Exam
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References
• www.notesdesk.com/.../business-communications/business-
communication-
• www.businessdictionary.com/definition/business-
communication.html
• www.managementstudyguide.com/business_communication.ht
m
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THANK YOU
For queries
Email: communicationskills.uilah@gmail.com