Engineering Project

Department of Humanities & Sciences-

NUST- (SEECS)
LECTURE – 19 & 20
Management
Course Information

Course name Engineering Project Management

Course code OTM 455
Credit hours 2
Email iqra.asghar@seecs.edu.pk /
iqra_ntu60@yahoo.com
Visiting hours 2-4 pm (Wednesday & Thursday)
location SEECS (office 207)

Department of Humanities & Sciences-NUST- (SEECS)

Lecture – 19 & 20

 Topics covered
 What is Quality?
 ISO standards
 Project Quality Management

Department of Humanities & Sciences-NUST- (SEECS)

  Project Quality Management

What is Quality?

• Concept of quality is subjective and difficult to define

• Certain aspects of quality can be identified

• Ultimately, the judgment of quality rests with the

customer

Department of Humanities & Sciences-NUST- (SEECS)

What is quality?

 A simpler, more powerful definition came up….

 “Quality is meeting or exceeding customer expectations ”

Department of Humanities & Sciences-NUST- (SEECS)

 What is quality?

 Is an ever-changing state

What is considered quality today may not

be good enough to be considered quality
tomorrow!

Department of Humanities & Sciences-NUST- (SEECS)

 Defining quality

Perfection
Consistency
Eliminating waste
Speed of delivery
Compliance with policies & procedures
Providing good, usable products
Doing it right the first time
Delighting or pleasing customers
Total customer service & satisfaction

Department of Humanities & Sciences-NUST- (SEECS)

Cost of poor quality

 Prevention costs
 Build it right the first time

 Appraisal costs
 Inspection and testing

 Internal failure costs

 Scrap and rework

 External failure costs

 Warranty claims, recalls, lost business

Department of Humanities & Sciences-NUST- (SEECS)

 Quality management

 All activities of the overall management function

that determine the quality policy, objectives and
responsibilities and implement planning, quality
control, quality assurance and quality
improvement within the quality system.

Department of Humanities & Sciences-NUST- (SEECS)

 Practical issues

Two patients in a hospital died after receiving fatal doses of radiation from a Therac 25 machine
after a software problem caused the machine to ignore calibration data.

Britain’s Coast Guard was unable to use its computers for several hours in May 2004 after being
hit by the Sasser virus, which knocked out the electronic mapping systems, e-mail, and other
computer functions, forcing workers to revert to pen, paper, and radios.

Department of Humanities & Sciences-NUST- (SEECS)

 What is Project Quality ?

 ISO defines quality as “the degree to which a set of inherent characteristics fulfills
requirements” (ISO9000:2000)

 Other experts define quality based on:

 Conformance to requirements: The project’s processes and products meet written

specifications
 Fitness for use: A product can be used as it was intended

Department of Humanities & Sciences-NUST- (SEECS)

What Is Project Quality Management?

 Processes include:

 Quality Planning: Identifying which quality standards are relevant to the project and how to satisfy
them

 Quality Assurance: Periodically evaluating overall project performance to ensure the project will
satisfy the relevant quality standards

 Quality Control: Monitoring specific project results to ensure that they comply with the relevant
quality standards

Department of Humanities & Sciences-NUST- (SEECS)

Department of Humanities & Sciences-NUST- (SEECS)
 Quality control vs quality assurance

 Quality Assurance is aimed to avoid the defect

whereas Quality control is aimed to identify
and fix the defects. 

 Quality Assurance provides assurance that
quality requested will be achieved whereas 

 Quality Control is a procedure that focuses

on fulfilling the quality requested.

Department of Humanities & Sciences-NUST- (SEECS)

Quality control vs quality assurance

Department of Humanities & Sciences-NUST- (SEECS)

ISO standards

 ISO 9001 is a quality system standard that:

 Is a three-part, continuous cycle of planning, controlling, and documenting quality in

an organization
 Provides minimum requirements needed for an organization to meet its quality
certification standards
 Helps organizations around the world reduce costs and improve customer satisfaction

Department of Humanities & Sciences-NUST- (SEECS)

 Maturity models

Maturitymodels are frameworks for helping organizations improve their processes and systems
An evolutionary path of increasingly organized and systematically more mature processes

Department of Humanities & Sciences-NUST- (SEECS)

 In
a
nutshell

Department of Humanities & Sciences-NUST- (SEECS)

Department of Humanities & Sciences-NUST- (SEECS)
 Thanks

Department of Humanities & Sciences-NUST- (SEECS)