Midmarket

IP Office & IPOCC

Craig Iwata

Hostedby:-

© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 1
Roadmap

• The information contained herein is provided for information

purposes only and is intended only to outline Avaya’s
presently anticipated general technology direction. The
information in the roadmap is not a commitment or an
obligation to deliver any product, product feature or software
functionality and Avaya reserves the right to make changes to
the content and timing of any product, product feature or
software release. Prices for any future product or software
included herein will be separately negotiated when and if such
product or software becomes available. 

© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 2
 Agenda

• Goal of this Session

• Overall Midmarket Strategy
• IP Office Roadmap
• IP Office
• Equinox
• Spaces
• CC for IP Office Roadmap
• Positioning: Today and Future
• IPOCC
• Summary

© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 3
Goals of this Session

© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 4
Goals of This Session
• Clarity on:
• IP Office Roadmap
• Evolution of Equinox
• Avaya Spaces: how do you sell and
use it
• CC Roadmap for IP Office
• Where we are today
• Where we are headed

© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 5
Overall Midmarket Strategy

© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 6
Avaya’s Midmarket Strategy
• Partner led selling motion
• Offer Solutions on Premises, in the Cloud, and Hybrid
• IP Office is the core of our Midmarket Strategy
• Provide partners a number of “add-on” capabilities to IP Office
• Some “add-on” capabilities may only be available in the cloud
• Hybrid Cloud is a differentiator and core to our strategy

• What you will see from Avaya over the next 12 months
• Improvements and enhancements to our Midmarket Solution
• New “add-on” capabilities
• Consolidation of overlapping products
• Focus on the “Go Forward” products
© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 7
IP Office Update & Roadmap

© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 8
 Powered by IP Office and IP Office CPE Roadmap
Midmarket Cloud
Midmarket Cloud Midmarket Cloud
R3.0 R3.0.3 FP 3.04 FP/
May 2018 Cloud Nov 2018
IPO 11.0.4 FP
Q1 CY19
GA only GA
GA

Enabling Cloud scalability Container and Virtualized alignment Cloud features for IP Office
THEME

 Grow recurring revenue opportunities  Port of Containerized IP Office content to  Port of Containerized IP Office content to VM
VM (cont’d)
 Equinox enhancements  Equinox Client SDK
BUSINESS VALUE

 Avaya Call Reporting  IP Office continuous improvement

• Multi-customer management (COM) • User self-admin refresh • Containerized IP Office GA

• Equinox Client • Automation of System defaults • SBC features
• J Series Phone support • Automation of Business Partner • Security enhancements
• WebRTC Unified Client Administration set-up • Avaya Spaces user synchronization
• Media Manager Phase 2 • Equinox Shared Control • Equinox Client SDK
• WebRTC HA improvements • GPDR enhancements
SIP Trunk Line Selection (ported from Basic Services enhancements
TOP RELEASE FEATURES

• •
Edition) • COM enhancements
• IPOCC Hypervisors-Hyper-V and AWS

© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 9
IP Office Client Direction
Avaya
Communicator
Web

Desktop Equinox
Clients

One-X

Avaya
Communicator
Windows
IP Office
Soft Console
Mobile
Clients One-X
Mobile Preferred

Equinox

Today Future
© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 10
IP Office Client Direction
Avaya
Communicator Equinox
Web Web
Desktop Equinox
Clients
Equinox
One-X

Avaya
Communicator
Windows
 
IP Office New Receptionist
Soft Console Console
Mobile
Clients One-X
Mobile Preferred

Equinox Equinox

Today Future
© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 11
 Avaya Equinox Client

• Equinox 3.4 added support for IP Office 11.0

• SIP softphone support
• Equinox 3.4.8 recently added support for Shared Control of
associated deskphone in IPO environment – to align with
• Powered 3.0 FP3 / IPO 11.0 SP2 (late-Nov.)
• Equinox on Vantage for IP Office will be available for Powered
3.0 FP4 / IPO 11.0 FP4 (late-Feb.)

© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 12
 Client SDK

• Client SDK 4.1 adds initial support for IP Office

• Now on Avaya DevConnect Portal under Avaya Breeze Client SDK
(common CSDK as per common Equinox)
• Basic voice and video calling
• No presence / messaging / resiliency
• Requires 3rd Party IP Endpoint license for CSDK app.
• Further enhancements planned for late-Feb. time
• Additional capabilities (presence, messaging)
• Simplified licensing (Office Worker / Power User as per Equinox
client)

© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 13
IP Office UC Direction
Avaya Avaya Spaces
Cloud
Equinox Meetings
Online

Avaya
Powered One-X

Premises One-X

Today Future
© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 14
IP Office UC Direction
Avaya Avaya Spaces Avaya Spaces
Cloud
Equinox Meetings Equinox Meetings
Online Online

Avaya
Powered One-X

Premises One-X

Today Future
© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 15
TEAM Collaboration & meetings in the cloud

Spaces Team Collaboration

High Quality Project Experience Avaya Equinox Meetings Online
• New way for Teams to self-organize & collaborate High Quality Meeting Experience
• Centered around persistent ‘spaces’, a place to • Virtual room for video, audio, web collaboration
bring people & content together, across organization • HD video, Room system connectivity – any vendor
boundaries • Rich video capabilities
• Collaborate through voice, video, group messaging • Extensive web collaboration tools
• Post docs, share web links, comment, track tasks • Advanced meeting & moderation controls
• Browser & mobile app
© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 16
GTM Update on Avaya Spaces

© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 17
Avaya Spaces is the Messaging and Collaboration
Engine for IP Office 11.0

• Avaya Spaces is a Cloud-based Service

• Avaya, as a US-based company, is currently restricted from selling
Cloud-based Services in some Countries due to Regulatory or Global
Trade Restrictions
© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 18
Avaya Spaces
Feature Essential Business Power
feature chart Space Creation/Management ⚫ ⚫ ⚫

Single Sign-On ⚫ ⚫ ⚫

Web App Access ⚫ ⚫ ⚫

Mobile App Access ⚫ ⚫ ⚫

Room Messaging ⚫ ⚫ ⚫

Direct Messaging ⚫ ⚫ ⚫

File Sharing 1 GB UNLIMITED UNLIMITED

Online Voice Conference UP TO 5 PARTICIPANTS UP TO 25 PARTICIPANTS UP TO 60 PARTICIPANTS

Direct Online Video Calling ⚫ ⚫ ⚫

API Access ⚫ ⚫ ⚫

View a full list of features here. Online Video Conference UP TO 15 PARTICIPANTS UP TO 25 PARTICIPANTS

© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 19
What we Can Provide
• Essential Can be Provided
• Business has a promotion for $0 and can be Provided
• Power is not currently available
• We are planning to provide a partner re-sell model H1CY19

Essential Business Power

FREE

✔ ✔ ✖
© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 20
CC for IP Office Update

© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 21
Mid Market CC Direction
Avaya
Cloud

ACCS

Avaya IPOCC
Powered
Avaya Call
Reporting (ACR)
ACCS

IPOCC
Premises
Avaya Call
Reporting (ACR)
Today FY19 Future
 ACR + is current ACR functionality + skill based routing with voice & chat channel support

© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 22
Mid Market CC Direction
Avaya
Cloud Spoken CC

ACCS ACCS

Avaya IPOCC IPOCC (sustain)

Powered
Avaya Call
ACR +
Reporting (ACR)
ACCS ACCS

IPOCC IPOCC (sustain)

Premises
Avaya Call
ACR +
Reporting (ACR)
Today FY19 Future
 ACR + is current ACR functionality + skill based routing with voice & chat channel support

© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 23
Mid Market CC Direction
CCaaS
Avaya Omni-Channel
Cloud Spoken CC
Cloud

ACCS ACCS ACCS

IPOCC IPOCC (business

Avaya IPOCC (sustain)
Powered
continuity)
Avaya Call
ACR + ACR +
Reporting (ACR)
ACCS ACCS ACCS
IPOCC (business
IPOCC IPOCC (sustain)
Premises continuity)
Avaya Call
ACR + ACR +
Reporting (ACR)
Today FY19 Future
 ACR + is current ACR functionality + skill based routing with voice & chat channel support

© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 24
 Mid Market CC – High Level Roadmap
Q1 FY 19 Q2 / Q3 FY 19 Q4 FY 19 and beyond

• Service Packs 10.1.2.1 & 10.1.2.2  Service pack (s) to include:

 Compliance (GDPR) enhancements  Bug fixes
IPOCC

 Key customer GRIPS; bug fixes
 Exchange 2016 / Office 365 support
 Secure LDAP Support
 Sustain mode
 3rd party certifications
 Align with ACCS / ACR / Spoken roadmap
 Compatibility with IPO
 Critical GRIPs

 February 2019
 Additional channels (e-mail, social media)
 Skill based routing
 Continuous improvement to Agent &
 Voice & Chat Supervisor experience
ACR

 May 2019  Others?

 Thin client support
 CRM Connectors

• April 2019 – ACCS 7.1  << need to fill >>

 Support the Workspaces Client for Voice, Email & Webchat
contact types including widget framework for customization
ACCS

 Equinox Client support

 GDPR enhancements in response to customer GRIPs
 Serviceability + Security

© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 25
IPOCC – Next Steps
 We will issue an End of Sale notification H1CY19
– Avaya will provide new system sales thru FY2019
– Avaya will provide Service Packs for 3 years
 What should you do with sales in process?
– You can continue selling IPOCC, we will provide Service Packs for 3 years
– You can also switch to ACCS or Avaya Call Reporting depending on where you are at in your sales
cycle and your accreditation
 What should you do with existing customers?
– They can remain on IPOCC, we will provide Service Packs for 3 years
– Avaya will also have a commercial migration option to move to ACCS or Avaya Call Reporting
 What should the partners do?
– Will provide training / onboarding programs for ACCS & ACR
– Details to be announced in Q1CY19
© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 26
Summary

© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 27
Summary
• Partner led selling motion
• Offer Solutions on Premises, in the Cloud, and Hybrid
• IP Office is the core of our Midmarket Strategy
• Provide partners a number of “add-on” capabilities to IP Office
• Some “add-on” capabilities may only be available in the cloud
• Hybrid Cloud is a differentiator and core to our strategy

• What you will see from Avaya over the next 12 months
• Improvements and enhancements to our Midmarket Solution
• New “add-on” capabilities
• Consolidation of overlapping products
• Focus on the “Go Forward” products
© 2018 Avaya Inc. All rights reserved. TOGETHER WE MAKE THE DIFFERENCE - Vienna - Autumn 2018 28