GROUP 7

CHALLENGES AS HOSPITAL MANAGEMENT

10 SEPT 2022
FELICIA SETIAWAN, 01615220013.
RENATE PARLENE MARSAULINA, 01616220037.
VALENCIA HADINATA, 01616220044.
ARIF LAKSONO UTOMO, 01616220024.
TIFFANY HARTONO, 01616220039.
CLAUDIA ALEXANDRA 01616220033.
PUSPA HARYANI WIDYOWATI 01616210040.
RIZKY RAMADHANA 01616220028
CATHARINA 01616220014
HEALTHCARE MANAGEMENT ROLES

Planning Organizing Staffing

Controllin Decision
Directing
g Making
PLANNING

Unfeasible
• Clear team communication for expectation and current capabilities
• Regular scheduled meeting with delegated team between division
and department

expectation • Envisioning SMART KPI target (Specific, Measureable, Attainable,

Relevant, Time Bound) for each division and department

Unified • Clear team communication

• Made priority clinical program as per vision and mission of hospital

vision?
management
• Focus Group Discussion with whole team function
 ORGANIZING
• Work Load Analysis for each function with clear SOP and jobdesc for each function
Unbalanced workload? • Clear job structure and organization
• Regular scheduled meeting with delegated team

Staffing
Unstandardized • More strict Recruitment process, regular coaching for each qualification

competencies • Clear job delegation with clear SOP and jobdesc for each function

High Turnover, • Training and development each function, regular coaching for each qualification

Lack of • Ensure employees can work safely and comfortably

• Ensure employees have proper payroll system
regeneration • Team building for each division and department
CONTROLLING
Blaming • Encourage incident reporting
• Clear FMEA (Failure Mode and Effect Analysis) and RCA (Root Cause
Culture Analysis) for each incident

Unclear SOP • More strict monitoring and reporting process

• Regular audit for internal/external to reduce risk
and Job Desc • Live based Software/online system as part of monitoring and controlling

Directing
Unclear • Made priority clinical program for development
• Clear reporting and monitoring system with
Communicati regular scheduled meeting with delegated team
on between division and department
DECISION MAKING
• System/committee to avoid the conflict of interest
Avoid Conflict • Clear SWOT (Strength, Weakness, Opportunities,
of Interest Threat) analysis before decision making

Managing risk • Risk Assessment for each function

as low as • Provide plan for regular condition and also
contingency plan for emergency condition
possible