ORGANISATION BEHAVIOUR

MPOB BBA

By Mrs. Swati Bagadia

MPOB BY: MRS, SWATI BAGADIA
 ALLOCATION OF ACTIVITIES BY TIME

MPOB BY: MRS, SWATI BAGADIA

 Fred Luthans:
“Organizational behaviour is concerned with the
understanding, prediction and management of
human behaviour in organizations.”

DEFINITION Robins and Judge:

“Organizational behaviour is a field of study that
investigates the impact that individuals, groups and
structure have on behaviour within organisation,
for the purpose of applying such knowledge
towards improving an organisation’s effectiveness.”

MPOB BY: MRS, SWATI BAGADIA

 IMPORTANCE

 Understanding of self and others

 Motivation

 Effective communication

 Effective organisational climate

 Good human relations

 Introduction of change in the organisation

MPOB BY: MRS, SWATI BAGADIA

 Behavioural Contribution Unit of Output
science analysis
Learning
Motivation
Perception
Training
Leadership effectiveness
Job satisfaction
Psychology Individual decision making
Performance appraisal
Attitude measurement
Employee selection
Work design
Work stress Individual
Group dynamics
Work teams

Toward an OB
Communication
Power
Conflict
Intergroup behaviour
Sociology
Discipline Formal organization theory
Organizational technology
Organizational change Group
Study of
Organizational
Behaviour
Organizational culture
Behavioural change
Attitude change
Social psychology Communication
Group processes
Group decision making
Organization
Comparative values system
Comparative attitudes
Cross-cultural analysis
Anthropology
Organizational culture
Organizational environment

Conflict
Political science Intraorganizational politics
Power
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 PSYCHOLOGY
The science that seeks to
measure, explain, and
sometimes change the
behavior of humans and other
animals.

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 SOCIOLOGY
Sociology is the study of society.
The study of people in relation to
their fellow human beings.

MPOB BY: MRS, SWATI BAGADIA

SOCIAL PSYCHOLOGY
An area within psychology that
blends concepts from
psychology and sociology and
that focuses on the influence of
people on one another.

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 ANTHROPOLOGY
The study of societies to learn
about human beings and their
activities.

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 POLITICAL
SCIENCE
The study of the behavior of
individuals and groups within a
political environment.

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 TECHNOLOGY & Technology & Information Technology
INFORMATION
TECHNOLOGY
Application of knowledge to the
practical aims of human life or to
changing and manipulating the
human environment. Perception
Work Environment
Communication
Motivation
Teamwork
Decision-Making

MPOB BY: MRS, SWATI BAGADIA

 Management
MANAGEMENT
Management in all business areas
and organizational activities are
the acts of getting people together
to accomplish desired goals and
objectives efficiently and
effectively.
Behavioural Requirement of Strategies

Manage the Behaviour towards the strategic

requirement

MPOB BY: MRS, SWATI BAGADIA

 Economics
ECONOMICS
Economics is the social science
that is concerned with the
production, distribution, and
consumption of goods and
services.
Motivation
Decision-Making
Learning

MPOB BY: MRS, SWATI BAGADIA

 THERE ARE ONLY A FEW ABSOLUTES IN OB
 There are few, if any, simple and universal principles that explain organizational behavior.

 Contingency variables—situational factors are variables that moderate the relationship between the independent
and dependent variables.

 Situational factors that make the main relationship between two variables change—e.g., the relationship may hold
for one condition but not another.

In Country 1
x May be related to
y
In Country 2
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x May NOT be related to y
CHALLENGES & OPPORTUNITIES
 1. RESPONDING TO ECONOMIC PRESSURE

 Difficult economic times highlight the difference between a

good and bad management.

 In good times a manager should understand how to reward,

satisfy and retain employees etc.

 In bad times managers should understand how to deal with

issues of stress, decision making in scarcity, coping
mechanism etc.

MPOB BY: MRS, SWATI BAGADIA

 2. RESPONDING TO GLOBALIZATION

 Increased foreign assignments

 Working with people from different cultures.

 Overseeing movement of jobs to countries with low-cost

labour.

MPOB BY: MRS, SWATI BAGADIA

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3. MANAGING WORKFORCE DIVERSITY

 Acknowledging differences between men & women, racial

groups, ethnic groups, age groups, physical and
psychological abilities, sexual orientation etc.

 How to create awareness about these differences.

 How to leverage these differences so that the challenges can

be transformed into opportunities.

MPOB BY: MRS, SWATI BAGADIA

 4. IMPROVING CUSTOMER SERVICE

 Service jobs have substantial interaction with organisation’s

customers. Since customers are the profit generators, this
interaction becomes very crucial.

 OB can help managers know how attitude and behaviour

are associated with customer satisfaction.

MPOB BY: MRS, SWATI BAGADIA

 5. IMPROVING PEOPLE SKILLS

 To design motivating jobs

 Improve listening skills

 Creating effective teams

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 6. STIMULATING INNOVATION & CHANGE

 In this dynamic world, its very important for the

organisations to be flexible, continuously improve quality
and beat competition with constant innovation.

 Employees play a very important role is supporting

change/opposing change.

MPOB BY: MRS, SWATI BAGADIA

 7. COMPING WITH “TEMPORARINESS”

 Highly dynamic business environment means more

temporary elements.

 OB helps better understand change and deal with these

temporary elements, overcome resistance and create an
organisational culture that thrives on change.

MPOB BY: MRS, SWATI BAGADIA

 8. WORKING IN NETWORKED
ORGANISATION

 Networked organisation means more communication and

work in diverse teams.

 Work from home jobs has highlighted the importance of

this even more.

 Motivating and leading people and making collaborative

decisions in such an organisation requires very different
techniques.

MPOB BY: MRS, SWATI BAGADIA

 9. HELPING EMPLOYEES BALANCE WORK-
LIFE CONFLICT

 Work from home culture, flexible working hour and multi-

continental teams offer challenges like never before.

10. CREATING A POSITIVE WORK ENVIRONMENT

 Focus on the strength of the people rather than dwelling on

the weaknesses

MPOB BY: MRS, SWATI BAGADIA

 11. IMPROVING ETHICAL BEHAVIOUR
 Ethical dilemmas and ethical choices are becoming
complex.

 Employees might cut corner to get things done.

 Managers must create an ethically healthy climate for their

employees, where they can work productively without
ambiguity.

MPOB BY: MRS, SWATI BAGADIA

THANK YOU