Leadership and Trust

©Prentice Hall, 2001 Chapter 11 1

 Learning Outcomes

• Define the term leader

• Compare leaders and managers

• Review the trait theories of leadership

©Prentice Hall, 2001 Chapter 11 2

 Learning Outcomes

• Discuss the qualities of charismatic leaders

• Describe the skills of visionary leaders

• Explain the roles of effective team leaders

• Identify the three types of trust

©Prentice Hall, 2001 Chapter 11 3

 What Is Leadership?
• A definition of management

• A definition of leadership

• Formal and informal leaders

• Leadership and management

©Prentice Hall, 2001 Chapter 11 4

LEADERSHIP

• Leadership is the ability of

an individual or a group of
individuals to influence
and guide followers or
other members of an
organization.
©Prentice Hall, 2001 Chapter 11 5
LEADERSHIP IN
MANAGEMENT
• Leadership is a process by which an
executive can direct, guide and
influence the behavior and work of
others towards accomplishment of
specific goals in a given situation.
Leadership is the ability of a manager to
induce the subordinates to work with
confidence and zeal.
©Prentice Hall, 2001 Chapter 11 6
©Prentice Hall, 2001 Chapter 11 7
©Prentice Hall, 2001 Chapter 11 8
Trait Theories of Leadership
Ambition Desire
and Energy to Lead

Honesty Self-
and Integrity Confidence

Job-Relevant
Intelligence
Knowledge

©Prentice Hall, 2001 Chapter 11 9

 Continuum of Leader Behavior
Manager
Autocratic
makes decision

Manager

Employee-Centered Leadership
sells decision
Boss-Centered Leadership

Consultative
Manager
presents ideas

Manager presents
tentative decision
Participative

Manager presents
problem
Democratic
Manager sets
decision limits

Employees Laissez-faire
make decision

©Prentice Hall, 2001 Chapter 11 10

 Charismatic Leadership
• Self-confidence

• Vision and articulation

• Strong convictions

• Extraordinary behavior

• Image as a change agent

• Environmental sensitivity

©Prentice Hall, 2001 Chapter 11 11

 Visionary Leadership

Express Explain
the Vision the Vision
Extend
the Vision

©Prentice Hall, 2001 Chapter 11 12

 Leadership
Transactional Styles
Leaders

Transformational
Motivation
Leaders versus
Inspiration

©Prentice Hall, 2001 Chapter 11 13

©Prentice Hall, 2001 Chapter 11 14
 Coaches Liaisons

Team Leader
Roles

Conflict Trouble-
Managers Shooters

©Prentice Hall, 2001 Chapter 11 15

 National
Culture and
Leadership
Leadership
Issues
Substitutes
for Leadership

©Prentice Hall, 2001 Chapter 11 16

 What Is Trust?
• Integrity

• Competence

• Consistency

• Loyalty

• Openness
©Prentice Hall, 2001 Chapter 11 17
 Three Types of Trust

Deterrence-
Based

Knowledge- Identification-
Based Based

©Prentice Hall, 2001 Chapter 11 18