Quality Function _

Correlations:
+ Strong Positive
Deployment + + + Positive
+ _ Strong Negative
_ Negative
+ +

Temperature conductivity
Competitive evaluation

Flammability rating
Requirements
Cu

Technical

Tensile strength
Pr sto X = Us

Quality Ratings
Specific gravity
io me A = Finolex Pipes.
rit r B = Aashirvad Pipes.
y C = Astral Pipes.
(5 being the best)
1 2 3 4 5

Competitive Evaluation
Customer Assessment/
X A C B
Packaging 2
Requirements

B X A C
Customer

Locking Mechanism 2 • •
X C B A
Value for Money 3 • ● A X B C
Durability 3 ● • C A X B
Customers Services 1

Importance weighting 29 5 27 8 21
Relationships
0.95 BTU
1.50-1.53

Target values ● Strong= 7

0.062 in
800 psi

• Fair= 4
Weak= 1
5 B X C
4 X C A B X
Technical Evaluation 3 A A X C B
2 C X B A A
6 B C
 Value added
Input Transformation/ Output
•
•
Land
Labour
Conversion Processes Finished and
• Machineries (Production Process) ready to sell
•
•
Electricity
Raw materials
products

Measurement
and feedback.

Measurement Measurement
and feedback and feedback
Quality Checks