Scribd Logo
Upload

Welcome to Scribd!

  • Chap 5

    Uploaded by

    Chiêu Đan
    4 views8 pages
    This document outlines Chapter 5 from the course "Managing Tourism Businesses (High Quality)" with course code 303061 at Ton Duc Thang University. The chapter discusses the business organization and management of travel agents. It covers the core functions of travel agents, including travel management, passenger assistance, consulting, and marketing. It also examines how travel agents earn commissions from booking airfare, hotels, cars, and other services for business and leisure travelers. The chapter provides details on the operations of travel agents and the services they offer such as accommodation, transportation, travel insurance and transfers.

    Original Description:

    Original Title

    Chap.5

    Copyright

    © © All Rights Reserved

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document outlines Chapter 5 from the course "Managing Tourism Businesses (High Quality)" with course code 303061 at Ton Duc Thang University. The chapter discusses the business organization and management of travel agents. It covers the core functions of travel agents, including travel management, passenger assistance, consulting, and marketing. It also examines how travel agents earn commissions from booking airfare, hotels, cars, and other services for business and leisure travelers. The chapter provides details on the operations of travel agents and the services they offer such as accommodation, transportation, travel insurance and transfers.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    4 views8 pages

    Chap 5

    Uploaded by

    Chiêu Đan
    This document outlines Chapter 5 from the course "Managing Tourism Businesses (High Quality)" with course code 303061 at Ton Duc Thang University. The chapter discusses the business organization and management of travel agents. It covers the core functions of travel agents, including travel management, passenger assistance, consulting, and marketing. It also examines how travel agents earn commissions from booking airfare, hotels, cars, and other services for business and leisure travelers. The chapter provides details on the operations of travel agents and the services they offer such as accommodation, transportation, travel insurance and transfers.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 8

    TON DUC THANG UNIVERSITY

    FACULTY SOCIAL SCIENCES AND HUMANITIES


    DIVISION OF VIETNAMESE STUDIES

    Course name:
    MANAGING TOURISM BUSINESSES
    (HIGH QUALITY)
    Course Code: 303061

    Lecturer: Pham Thai Son, Msc

    01/07/2020 303061 - Chapter 5: Business organization of travel agents 1


    CHAPTER 5:
    BUSINESS ORGANIZATION OF
    TRAVEL AGENTS

    01/07/2020 303061 - Chapter 5: Business organization of travel agents 2


    Content

    5.1. Organization and business management of travel


    agents
    5.2. Management and operations in travel agents

    01/07/2020 303061 - Chapter 5: Business organization of travel agents 3


    5.1. Organization and business
    management of travel agents

    • Immediate booking facilities of hotels, cruise, and


    flights, trains, etc.
    • Helpful in the expansion of your business.
    • It also helps to grow travel business and make a
    good profit.
    • It can easily manage payment policies, discounts,
    promotions, supplements and so on.

    01/07/2020 303061 - Chapter 5: Business organization of travel agents 4


    5.1. Organization and business
    management of travel agents

    • Travel Management. This would be the core function


    and the one which agencies engaged in organising
    business travel have always performed.
    • Passenger assistance.
    • Consulting.
    • Marketing and internal communication.
    • Technology.
    • Leisure Services.

    01/07/2020 303061 - Chapter 5: Business organization of travel agents 5


    5.2. Management and operations
    in travel agents

    • In addition to air, corporate travel agencies earn


    commissions from booking car and hotel for
    business travelers.
    • Corporate travel agencies make money mainly from
    service fees, net/private fares, and from airline
    commissions.

    01/07/2020 303061 - Chapter 5: Business organization of travel agents 6


    5.2. Management and operations
    in travel agents

    • Accommodation.
    • Air travel.
    • Car hire.
    • Foreign exchange.
    • Packaged tours.
    • Rail, coach & sea travel.
    • Travel insurance.
    • Transfers.

    01/07/2020 303061 - Chapter 5: Business organization of travel agents 7


    01/07/2020 303061 - Chapter 5: Business organization of travel agents 8

    You might also like