Professional Documents
Culture Documents
LEARNING OBJECTIVES
What is LANGUAGE?
a collection of symbols, letters or words with arbitrary
meaning that are governed by rules and used to
communicate.
4) LANGUAGE IS 5) LANGUAGE IS
ARBITRARY ABSTRACT
OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
Saphir-Whorf hypothesis:
❖ Hopi language
❖ Popular culture and social media
❖ Different languages have different color terms
OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
4) LANGUAGE IS ARBITRARY
5) LANGUAGE IS ABSRACT
Words are abstractions or simplifications of what they stand
for.
Words stand for ideas and things, but they are not the same
as those ideas and things.
“The word is not the thing.”
E.g.: MALE
HUMAN
FEMALE
MICHAEL
CAT
ANIMAL
DOG
Language To Avoid When Speaking
OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
1) GRAMMATICAL
2) SLANG 3) CLICHÉS
ERRORS
8) GENDER BIAS,
RACIST,
7) REGIONALISMS
HETEROSEXIST AND
AGEIST LANGUAGE
OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
1) GRAMMATICAL ERRORS
It is all right in oral communication but not in written communication.
Example:
“Can I go with you”……..
“May I go with you”
Example:
“We’re not sure which restaurant we’re going to”
“We’re not sure to which restaurant we’re going”…
OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
2) SLANG
Slang – informal, casual street language used among equals
with words unsuitable for more formal contexts.
A specialized language of a group of people who share a
common interest or belong to a similar co-culture.
• Examples:
⮚ “Phewitttt, you’re so hot” (American)
(Phewittt, you are attractive)
⮚ “My co-worker is cray”
(My co-worker is crazy)
“milo beng se”
(Milo ais satu)
OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
3) CLICHÉS
An expression that has lost originality and force through
overuse.
E.g.: “No pain, no gain”, “One for all and all for one”.
Clichés may be unclear to individuals who unfamiliar with the
underlying ideas and they are usually ineffective in
expressing ideas in fresh ways.
OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
4) EUPHEMISMS
Euphemism is a more polite, pleasant expression used in
place of a socially unacceptable form.
Examples:
⮚ Powder my nose.
⮚ See a man about a dog.
⮚ The little girls’ room.
OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
5) PROFANITY
A type of swearing that uses indecent words and phrases
Certainly, some people participate in groups in which
profanity is normative, but when they speak to the people
outside of the group, the use of profanity is unwise.
Same as slang by establishing group norms or relationally
closeness in some setting.
OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
6) JARGON
⮚Language particular to a specific profession, work group,
or culture and not meant to be understood by outsiders
Examples:
⮚ Doctors used CPR (Cardio-Pulmonary Resuscitation), BP (blood
preasure)
⮚ Computer Operators use volatile, hard copy and soft copy
⮚ Economists use demand, supply, macro, micro
OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
7) REGIONALISMS
Words and phrases specific to a particular region or part of
the country.
When people from different parts of the country try to talk
with each other, clarity can break down.
Examples:
⮚ The word coke (in Texas), soda (in New York) and pop (in Indiana)
⮚ Buah mangga, mempelam, pauh
⮚ Selimut, gebor
⮚ Menguap, sanggap
⮚ Almari, gobok
⮚ Jangok, berhias
OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
1) USE
2) USE CONCRETE
DESCRIPTIVENES
LANGUAGE
S
3) DIFFERENTIATE
BETWEEN
OBSERVATION &
INFERENCES
OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
1) USE DESCRIPTIVENESS
DESCRIPTIVENESS: the practice of describing observed
behavior of phenomena instead of offering personal
reactions or judgments.
CHECK YOUR PERCEPTIONS:
To communicate effectively with another person, we must have
mutual understanding of an event that has occurred or common
definition of a phenomenon.
PARAPHRASE:
Restarting another person’s message by rephrasing the
content for intent of the message.
OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
1) USE DESCRIPTIVENESS
Use Operational Definitions:
A definition that identifies something by revealing
how it works, how it made, or what is consists of.
Define Your Term
To avoid others misunderstand our terminology, we
must define the term used so that it can help them to
clarifies those terms.
OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
Indexing:
Identifying the uniqueness of objects, events and
people.
OSM 404 – COMMUNICATION FOR ADMINISTRATIVE PROFESSIONAL I
Inferences:
Are the conclusions drawn from observations.
Improving ESL Speakers’ Language Skills