HEALTH AWARENESS AND STRESS

MANAGEMENT OF SELECTED BPO

EMPLOYEES IN NATIONAL CAPITAL
REGION (NCR)
Presented by:
JAINA NICOLE ACOSTA
IRISH MONDRAGON
ROWIN GABRIEL R. OLIVAR
ANNA MARIE B. SALVADOR
INTRODUCTION

1 2 3 4

Business Stress &

Process BPO Call Center Stress
Outsourcing Industry Management
Strategies
 OBJECTIVES OF THE STUDY
02
 02 OBJECTIVES OF THE STUDY

01 02
2 03
3
Determine the demographic profile Determine the level of health Determine the stress
of the participants in terms of the awareness of the BPO management strategies
following employees in terms of the employed/used by BPO
a. age following
employees in NCR.
b. gender a. physical
c. educational attainment b. mental
d. years of employment c. emotional
02 OBJECTIVES OF THE STUDY
04
Determine if there is a
significant relationship between
demographic profile and level
of health awareness of the
participants.
05
Determine if there is a
significant relationship
between demographic
profile and stress
management strategies of
the participants.
03 CONCEPTUAL FRAMEWORK

 
LEVEL OF HEALTH
AWARENESS
 
• Physical
DEMOGRAPHIC
PROFILE • Mental
• Age • Emotional
 
• Gender
• Educational
Attainment
 
• Years of Employment  
  STRESS MANAGEMENT
STRATEGIES
 04 DEFINITION OF TERMS

Business Process
Service
Outsourcing Customer Health awarenss
(BPO)

Call Center Emotional Health Mental Health Service Industry

Call Center Agent Health Physical Health Stress

Stress Management
Productivity
Strategies
 05 RESEARCH DESIGN

DESCRIPTIVE DESIGN CORRELATIONAL METHOD

6 4.5

4
5
3.5

4 3

2.5
3
2

2 1.5

1
1
0.5

0 0
Marketing Social Management Business Marketing Social Management Business
06 PARTICIPANTS OF THE STUDY

WORKING RANK IN CALL

FILE MANAGER
STUDENT CENTER
CALL IN BPO
CALL AGENT IN
CENTER CENTER NCR
AGENT
07 SAMPLING TECHNIQUE

MINIMUM
REQUIRED 400
SAMPLING
TECHNIQUE
TOTAL
UNKNOWN
PARTICIPANTS
 08 DATA TO BE GATHERED

HIGHEST HEALTH STRESS

YEARS
DEMOGRAPHIC EDUCATIONAL AWARENESS MANAGEMENT
OF
PROFILE ATTAINMENT (PHYSICAL, STATEGIES
EMPLOY MENRAL &
MENT EMOTIONAL
 09 STATISTICAL TREATMENT OF DATA

FREQUENCY APPROACH

STATISTICAL
TREATMENT T- TEST APPROACH

DATAT

ANALYSIS OF VARIANCE (ANOVA)

THANK YOU