CONSUMER’S

WELFARE AND
PROTECTION
LAWS THAT PROTECT THE CONSUMER’S
WELFARE
Objectives:
 Identify the different government agencies and other
organizations that implement programs for consumer
welfare and protection.
 Perform scenarios that are useful in applying
knowledge and skills in consumer welfare and
protection.
 Realize the importance of applying knowledge and
skills in consumer welfare and protection..
What are the specific topics under
Consumer Health Education?
 CONSUMER HEALTH EDUCATION Health
Professionals

 Three factors of Consumer Health

 Reliable and Unreliable Sources of Health Information,
Health Products and Health Services
 Types of Healthcare Services Health Facilities

 Complementary and Alternative Healthcare Modalities

Consumer Act
RA 7394

 "Consumer Act of the Philippines" which was promulgated on July 15,
1992. It is the policy of the State to protect the interest of the consumer, Health
promote his general welfare and to establish standards of conduct for Insurance
business and industry.
Can you identify what does these
pictures and terminologies are for?
CONSUMER RIGHTS
CRITICAL ENVIRONMENTAL
ACTIVE RESPONSE SOCIAL CONCERN SOLIDARITY
AWARENESS AWARENESS

CONSUMER RESPONSIBILITIES
 How would these topics valuable and important to you
and to all of us as consumers?
Consumer protection is a constitutional mandate. Article
XVI, Section 9 declares: “The State shall protect consumers
from trade malpractices and from substandard or hazardous
products.”

Read more: 
https://opinion.inquirer.net/98600/asserting-consumer-righ
ts#ixzz5tNoMcBNv
 
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on Facebook
SURVEY SAYS
Which among these satisfy you as a
consumer?

1. Good Appearance
2. Quality over Quantity
3. Low Price / products with freebies
4. Pleasant and Courteous Costumer service
5. Convenient and Accessible
GOVERNMENT AGENCIES THAT IMPLEMENT
CONSUMER ACT
GOVERNMENT AGENCIES THAT IMPLEMENT
CONSUMER ACT
GOVERNMENT AGENCIES THAT IMPLEMENT
CONSUMER ACT
COMMON COMPLAINTS OF CONSUMER
 SOLVE THIS PROBLEM

A fish vendor does not allow her customers to

pick and select the fish they want. Instead she
picks the fish for them.
 Is this practice correct?
 How would you handle this situations?
 IF WE WERE… WISE CONSUMER
You bought a milk tea that cost P 65.00 at the store of Ms. Simbulan. You gave
P500.00 to the cashier and gave you back your change of:
 IF WE WERE… WISE CONSUMER
You bought a new cellphone that does not charge properly.
 IF WE WERE… WISE CONSUMER
This product is 50 % off. You can buy two products in a price of one.
IF WE WERE… WISE CONSUMER
It seems that the waitress did not wake up well this morning.

Your expectation is different in

reality
IF WE WERE… WISE CONSUMER
Oops! What is that?
Generalization
 Why it is very important to know the
different aspects of consumer health
education?
 Howit is very important to be pro-active
in ensuring consumer welfare and
protection?
Evaluation
The class will be divided into five groups. They
will choose a topic prior to their understanding
and skills on consumer health education. The
learners will apply skills in consumer welfare and
protection. The group will be given 10 minutes to
prepare and organize their performance.
TOPICS
Consumer Rights
Consumer Responsibilities
Intelligent Consumer
Combating Quackery
Reliable Sources of Health Information,
Products and Services
 PERFORMANCE RUBRIC
Criteria 3 points 2 points 1 point
A. Clarity of Content Speaks/ performs of the Speaks/ performs of the Speaks/ performs of the
content in a clear manner. content with minimal unclear whole content with much
information. blurred information.
A. Accuracy of Information The information is The information is somehow The information is lacking
accurately targeted the relevant to the topic’s theme the relevance to the topic’s
relevance to the topic’s however came short with theme and loose the
theme. accuracy. accuracy.
A. Creativity Present their work output Present their work output Present their work output
with full creative touch and with minimal creative touch fall short creative touch
craftsmanship. and craftsmanship. and craftsmanship.
A. Readiness/Willingness 100% of the members are 75% of the members are 50% of the members are
very ready to participate in very ready to participate in very ready to participate in
front of the class in an front of the class in an front of the class in an
organized manner. organized manner. organized manner.

A. Over-All Presentation
Point Score
The totality of the
presentation include all the
important elements
resulting to an outstanding
impact.
15 14-13
The totality of the
presentation include some
of the important elements
resulting to very satisfactory
impact.
12-11 10-9
The totality of the
presentation include some
of the important elements
resulting to satisfactory
impact.
8-7 6-1
READ: 
Factors influencing Filipinos' decision to buy, according
to
Nielsen. Rappler
 Filipinos like to look good
 Germ protection need rises
 We buy healthy
 Lifestyle on the go