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  • Lecture 2 - Critical Thinking Core Skills in IT

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    ummi syafiqah
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    This document discusses the importance of critical thinking skills for IT professionals, specifically understanding problems from the user's perspective and proposing IT solutions. It outlines three core skills: 1) understanding users by empathizing with their age, education, technology constraints; 2) identifying user problems by determining the size of the gap between their needs and current solutions; and 3) proposing IT solutions by creating a problem box exercise to brainstorm solutions to real user issues. The goal is for students to learn how to view problems from the user's point of view in order to better meet their needs through technology.

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    This document discusses the importance of critical thinking skills for IT professionals, specifically understanding problems from the user's perspective and proposing IT solutions. It outlines three core skills: 1) understanding users by empathizing with their age, education, technology constraints; 2) identifying user problems by determining the size of the gap between their needs and current solutions; and 3) proposing IT solutions by creating a problem box exercise to brainstorm solutions to real user issues. The goal is for students to learn how to view problems from the user's point of view in order to better meet their needs through technology.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    15 views17 pages

    Lecture 2 - Critical Thinking Core Skills in IT

    Uploaded by

    ummi syafiqah
    This document discusses the importance of critical thinking skills for IT professionals, specifically understanding problems from the user's perspective and proposing IT solutions. It outlines three core skills: 1) understanding users by empathizing with their age, education, technology constraints; 2) identifying user problems by determining the size of the gap between their needs and current solutions; and 3) proposing IT solutions by creating a problem box exercise to brainstorm solutions to real user issues. The goal is for students to learn how to view problems from the user's point of view in order to better meet their needs through technology.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 17

    Critical

    Thinking
    Core Skills in
    IT

    Lecture 2
    Learning
    Outcome

    Students should be able to :


    1) understand PROBLEMS
    2) Understand USERS.
    Focused on system/application development which
    will be used by users.

    Two types of people involve in IT project:

    Technical (Developer) People


    *Front End
    *Full Stack *End User
    *Back End
    Understanding
    Users

    Core Skills - 1
    People Skills Why do you need to understand
    users?
    Because they are NOT like YOU!
    *Age level
    *Basic education level
    *Technology and equipment constraint
    How can you understand users?
    Empathize
    Identifying User
    Problems

    Core Skills – 2
    *How much the gap is equal to how much the problem is
    Proposing
    IT Solution

    Core Skills - 3
    Create a “Problem” Box.
    Class
    Exercise
    Ask students to write a problem that they
    might have at home or UiTM on a piece of
    paper and put it in the “Problem” Box.

    Lecturer will randomly pick a problem and


    read it out loud to the class.

    The whole class needs to figure out


    solutions to the problem.
    Reflection
    Can you now understand users?

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