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  • Hotel Paris (I)

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    NAVEEN SHARMA
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    The document discusses improving performance at the Hotel Paris by aligning HR practices with organizational strategy and workforce competencies. The hotel's strategy is to expand geographically using superior guest services. This requires employees to exhibit competencies like high-quality customer service, friendly phone manners, greeting guests, and efficient room service. The HR manager must identify policies to develop these competencies, such as improving disciplinary fairness, in order to achieve outcomes like fewer complaints, more return guests, and higher spending per visit.

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    HOTEL PARIS (I)

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    The document discusses improving performance at the Hotel Paris by aligning HR practices with organizational strategy and workforce competencies. The hotel's strategy is to expand geographically using superior guest services. This requires employees to exhibit competencies like high-quality customer service, friendly phone manners, greeting guests, and efficient room service. The HR manager must identify policies to develop these competencies, such as improving disciplinary fairness, in order to achieve outcomes like fewer complaints, more return guests, and higher spending per visit.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    13 views3 pages

    Hotel Paris (I)

    Uploaded by

    NAVEEN SHARMA
    The document discusses improving performance at the Hotel Paris by aligning HR practices with organizational strategy and workforce competencies. The hotel's strategy is to expand geographically using superior guest services. This requires employees to exhibit competencies like high-quality customer service, friendly phone manners, greeting guests, and efficient room service. The HR manager must identify policies to develop these competencies, such as improving disciplinary fairness, in order to achieve outcomes like fewer complaints, more return guests, and higher spending per visit.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    HOTEL PARIS

    Translating strategy into HR policies and practices case :


    Improving performance at the Hotel Paris

    PRESENTED BY:- NAVEEN SHARMA (22049)


    ORGANIZATIONAL WORKFORCE HR PRACTICES
    OUTCOMES COMPETENCIES AND
    BEHAVIOURS

    Hotel Paris’s basic strategy is to Competencies and behaviour must The HR manager’s task is to identify
    use superior guest services to exhibit by hotel’s employees in order to and specify the HR policies and
    expand geographically. produce required organizational activities to enable hotel to produce
    outcomes. these competencies and behaviour.

     Fewer customer complaints  High quality front desk customer  Improve the disciplinary fairness
    and more written compliments. service. and justice in the company with the
    aim of improving employee morale
     More frequent guest return  Taking calls for reservation in friendly
    and longer stays. manner.

     Higher guest expenditure  Greeting guest at the front door.


    per visit.
     Processing guest room service meals
    efficiently.
    THANK YOU

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