Comparison of India & UAE Call Centre

Timings difference between India & UAE Call Centre

UAE Call Centre Manual India Call Centre Manual Automated Dialer Automated Auto Lat Long Update
Orders called 51682 2760 311 186
Time taken (min) 122400 7740 700 340
Contacted 35000 1124 220 76
Confirmed 22880 792 143 42
Confirmed % 44% 29% 46% 23%
No Responses 16682 1636 91 110
Time taken (min)/ Call 2.37 2.80 2.25 1.83
Time taken (min)/ Contacted 3.50 6.89 3.18 4.47
Time taken (min)/ Confirmed 5.35 9.77 4.90 8.10
 Efficiency Comparison
The time taken per call in UAE Call Centre is currently 30-35 sec less than
India Call Centre
After the Automated Dialer, India Call Centre will take 30-35 sec less per
call as compared to UAE Call Centre
 Costing Comparison

UAE India without dialer India with Dialer

Agent Cost 4500 2000 2000
Min/ call 2.4 2.8 1.8
Calling min/ Call 1.2 1.4 0.9
Calls 150 150 150
Days 25 25 25
Call Cost/Call (AED) 0.3 0.7 0.7
Call Cost/Agent/month (AED) 1350 3675 2363
Overall Cost (AED) 5850 5675 4363
Thank you