UAE Call Centre Manual India Call Centre Manual Automated Dialer

Orders called 51682 2760 311

Time taken (min) 122400 7740 700
Contacted 35000 1124 220
Confirmed 22880 792 143
Confirmed % 44% 29% 46%
No Responses 16682 1636 91
Time taken (min)/ Call 2.37 2.80 2.25
Time taken (min)/ Contacted 3.50 6.89 3.18
Time taken (min)/ Confirmed 5.35 9.77 4.90

UAE India without dialer India with Dialer

Agent Cost 4500 2000 2000
Min/ call 2.4 2.8 1.8
Calling min/ Call 1.2 1.4 0.9
Calls 150 150 150
Days 25 25 25
Call Cost/Call (AED) 0.3 0.7 0.7
Call Cost/Agent/month (AED) 1350 3675 2363
Overall Cost (AED) 5850 5675 4363
Automated Auto Lat Long Update India Call Centre Manual
186 28368 15995 12373 11219 9414
340 37020 31540 24499 24080 19768
76 14491 8644 8644 8644 8644
42 10328 6130 6130 6130 6130
23% 36% 38% 50% 55% 65%
110 13877 7351 3729 2575 770
1.83 1.30 1.97 1.98 2.15 2.10
4.47 2.55 3.65 2.83 2.79 2.29
8.10 3.58 5.15 4.00 3.93 3.22

747330 61158
1186082
19768.03
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