Type of Cost Parameter Cost

Recurring Cost
Space/ Agent (sq ft) 16
Extra Space/ Agent 16
Training Rooms,Cabins Etc. (Assuming 10X30 sqft Training Room req 15
Total Space 47
Cost per Sq Ft 35
Facility Cost/ Agent 1645
WorkStations Cost/ Agent 6000
Parking Area Cost
ILL Primary 14750
ILL Secondary 10833
Destination Call Cost/ min 5.3
Destination PRI 131250
PRI Installation 17500
VOIP Primary (Rs/ min) 11.5
VOIP Secondary (Rs/ min) 12.5
Electricity 50000
MPLS Annual Recurring Cost/ MBPS 1268500
MPLS Primary (Rs/ min) 5.25
MPLS Secondary (Rs/ min) 5.25
Internet Cost
Facility Maintainence 10080
Housing Facility 20000
Food/ Water Cost/ Agent 1000
Coloring of building/ year 50000
Back up servers & Firewall 150000
Ammortization 12
MPLS UAE Call Cost 5.25
Outgoing Calls/ day 120
Days 27
Time of Call 1.67
Conversion Rate 17.5

One Time Costs

Rent Deposit 180000
Hardware(Laptops, Headphones,Cables)/ Agent 35000
ILL Primary 11800
ILL Secondary 11800
VOIP Primary One Time Charges 29500
VOIP Secondary One Time Charges 29500
MPLS Primary One Time Charges 413000
MPLS Secondary One Time Charges 413000
Initial Deposit to Authority 100000
OSP License 30000
One Time Infra Cost (Chairs, Projectors, Stationary, Furnitures) 450000
Electrical Lines 150000
AC Work 350000
Networking 165000
Carpet work 10000
Water Connection 5000
CCTV cameras 50000
UPS at Primary location 120000
UPS at Destination 90000
Legal Charges to Society & Government 50000
UPS at Primary location 175000
UPS at Destination 87500
Server at Primary Location
Server at Destination 87500
Routers at Primary Location
Routers at Destination
Broadband set up
Ammortization 12
Employee Salary_Tier 1 Salary_Tier 2
Outbound Agent 15000 10500
Inbound Agent 15000 10500
Agent Attrition@10% 18000 12600
Team Leader Outbound 25000 17500
Team Leader Inbound 25000 17500
AM 35000 24500
Manager 55000 38500
Senior Manager 80000 56000
QA 22000 15400
WFM 45000 31500
IT Executive 30000 21000
HR Executive 40000 28000
IT Manager 47000 32900
HR Manager 50000 35000
Employee Incentives_Tier 1 Incentives_Tier 2
Outbound Agent 500 350
Inbound Agent 500 350
Agent Attrition@10% 500 350
Team Leader Outbound 800 560
Team Leader Inbound 800 560
AM 1200 840
Manager 1200 840
Senior Manager 2000 1400
QA 500 350
WFM 0 0
IT Executive 0 0
HR Executive 0 0
IT Manager 0 0
HR Manager 0 0
Parameters Tier 1 City
M1 M2 M3 M4 M5 M6 M7
Total Agents 20 40 60 80 100 110 120
Outbound Agent 16 32 48 64 80 88 96
Inbound Agent 4 8 12 16 20 22 24
Agent Attrition@10% 2 4 6 8 10 11 12
Team Leader Outbound 1 2 2 3 3 3 4
Team Leader Inbound 1
AM 1 1 2 2 2
Manager 1 1 1
Senior Manager
QA 1 1 2 2 2 3 3
WFM
IT Executive 1 1 2 2 3 3 3
HR Executive 1 1 2 2 3 3 3
IT Manager 1 1 1 1 1
HR Manager 1 1 1 1 1

Total Cost M1 M2 M3 M4 M5 M6 M7
Outbound Agent 248000 496000 744000 992000 1240000 1364000 1488000
Inbound Agent 62000 124000 186000 248000 310000 341000 372000
Agent Attrition@10% 37000 74000 111000 148000 185000 203500 222000
Team Leader Outbound 25800 51600 51600 77400 77400 77400 103200
Team Leader Inbound 0 0 0 0 0 0 25800
AM 0 0 36200 36200 72400 72400 72400
Manager 0 0 0 0 56200 56200 56200
Senior Manager 0 0 0 0 0 0 0
QA 22500 22500 45000 45000 45000 67500 67500
WFM 0 0 0 0 0 0 0
IT Executive 30000 30000 60000 60000 90000 90000 90000
HR Executive 40000 40000 80000 80000 120000 120000 120000
IT Manager 0 0 47000 47000 47000 47000 47000
HR Manager 0 0 50000 50000 50000 50000 50000
1 City Parameters
M8 M9 M10 M11 M12
140 155 175 200 200 Total Agents
112 124 140 160 160 Outbound Agent
28 31 35 40 40 Inbound Agent
14 16 18 20 20 Agent Attrition@10%
4 5 5 6 6 Team Leader Outbound
1 1 1 1 1 Team Leader Inbound
2 3 3 4 4 AM
1 1 1 2 2 Manager
Senior Manager
3 4 4 4 4 QA
WFM
4 4 4 4 4 IT Executive
4 4 4 4 4 HR Executive
1 1 1 2 2 IT Manager
1 1 1 2 2 HR Manager

M8 M9 M10 M11 M12 Total Cost

1736000 1922000 2170000 2480000 2480000 Outbound Agent
434000 480500 542500 620000 620000 Inbound Agent
259000 296000 333000 370000 370000 Agent Attrition@10%
103200 129000 129000 154800 154800 Team Leader Outbound
25800 25800 25800 25800 25800 Team Leader Inbound
72400 108600 108600 144800 144800 AM
56200 56200 56200 112400 112400 Manager
0 0 0 0 0 Senior Manager
67500 90000 90000 90000 90000 QA
0 0 0 0 0 WFM
120000 120000 120000 120000 120000 IT Executive
160000 160000 160000 160000 160000 HR Executive
47000 47000 47000 94000 94000 IT Manager
50000 50000 50000 100000 100000 HR Manager
 Tier 2
M1 M2 M3 M4 M5 M6 M7 M8 M9 M10
20 40 60 80 100 110 120 140 155 175
16 32 48 64 80 88 96 112 124 140
4 8 12 16 20 22 24 28 31 35
2 4 6 8 10 11 12 14 16 18
1 2 2 3 3 3 4 4 5 5
1 1 1 1
1 1 2 2 2 2 3 3
1 1 1 1 1 1

1 1 2 2 2 3 3 3 4 4

1 1 2 2 3 3 3 4 4 4
1 1 2 2 3 3 3 4 4 4
1 1 1 1 1 1 1 1
1 1 1 1 1 1 1 1

M1 M2 M3 M4 M5 M6 M7 M8 M9 M10
173600 347200 520800 694400 868000 954800 1041600 1215200 1345400 1519000
43400 86800 130200 173600 217000 238700 260400 303800 336350 379750
25900 51800 77700 103600 129500 142450 155400 181300 207200 233100
18060 36120 36120 54180 54180 54180 72240 72240 90300 90300
0 0 0 0 0 0 18060 18060 18060 18060
0 0 25340 25340 50680 50680 50680 50680 76020 76020
0 0 0 0 39340 39340 39340 39340 39340 39340
0 0 0 0 0 0 0 0 0 0
15750 15750 31500 31500 31500 47250 47250 47250 63000 63000
0 0 0 0 0 0 0 0 0 0
21000 21000 42000 42000 63000 63000 63000 84000 84000 84000
28000 28000 56000 56000 84000 84000 84000 112000 112000 112000
0 0 32900 32900 32900 32900 32900 32900 32900 32900
0 0 35000 35000 35000 35000 35000 35000 35000 35000
 M11 M12
200 200
160 160
40 40
20 20
6 6
1 1
4 4
2 2

4 4

4 4
4 4
2 2
2 2

M11 M12
1736000 1736000
434000 434000
259000 259000
108360 108360
18060 18060
101360 101360
78680 78680
0 0
63000 63000
0 0
84000 84000
112000 112000
65800 65800
70000 70000
Parameters M1 M2 M3 M4 M5
Total Agents 20 40 60 80 100
Facility Cost/ Agent 32900 32900 32900 32900 32900
WorkStations Cost/ Agent 120000 120000 120000 120000 120000
Parking Area Cost
ILL Primary 14750 14750 14750 14750 14750
ILL Secondary 10833 10833 10833 10833 10833
Destination PRI 131250 131250
PRI Installation 17500 17500
VOIP Primary Call Cost 1244484 2488968 3733452 4977936 6222420
VOIP Secondary
Electricity 50000 50000 50000 100000 100000
MPLS Primary Recurring Annual Cost Ammortized 211417 422833 634250 845667 1057083
MPLS Primary Call Cost 568134 1136268 1704402 2272536 2840670
MPLS Secondary
Internet Cost 20000 20000 20000 40000 40000
Facility Maintainence 10000 10000 10000 20000 20000
Food/ Water Cost 20000 40000 60000 80000 100000
Coloring of building/ year 4167 4167 4167 4167 4167
Back up servers & Firewall 12500 12500 12500 12500 12500
 M6 M7 M8 M9 M10 M11 M12
110 120 140 155 175 200 200
16450 16450 32900 24675 32900 41125 0
60000 60000 120000 90000 120000 150000 0

14750 14750 14750 14750 14750 14750 14750

10833 10833 10833 10833 10833 10833 10833
131250 131250
17500 17500
6844662 7466904 8711388 9644751 10889235 12444840 12444840

100000 150000 150000 150000 200000 200000 200000

1162792 1268500 1479917 1638479 1849896 2114167 2114167
3124737 3408804 3976938 4403039 4971173 5681340 5681340

40000 60000 60000 60000 80000 80000 80000

20000 30000 30000 30000 40000 40000 40000
110000 120000 140000 155000 175000 200000 200000
4167 4167 4167 4167 4167 4167 4167
12500 12500 12500 12500 12500 12500 12500
Parameters M1 M2 M3 M4
Total Agents 20 40 60 80
Rent Deposit 15000 15000 15000 15000
Hardware(Laptops, Headphones,Cables)/ Agent 2917 2917 2917 2917
ILL Primary 983 983 983 983
ILL Secondary 983 983 983 983
VOIP Primary One Time Charges 2458 2458 2458 2458
VOIP Secondary One Time Charges 2458 2458 2458 2458
MPLS Primary One Time Charges (2 MBPS) 34417 34417 34417 34417
MPLS Secondary One Time Charges (2 MBPS) 34417 34417 34417 34417
Initial Deposit to Authority 8333 8333 8333 8333
OSP License 2500 2500 2500 2500
One Time Infra Cost (Chairs, Projectors, Stationary, Furnitures) 37500 37500 37500 37500
Electrical Lines 12500 12500 12500 12500
AC Work 29167 29167 29167 29167
Networking 13750 13750 13750 13750
Carpet work 833 833 833 833
Water Connection 417 417 417 417
CCTV cameras 4167 4167 4167 4167
UPS at Primary location 10000 10000 10000 10000
UPS at Destination 7500 7500 7500 7500
Legal Charges to Society & Government 4167 4167 4167 4167
UPS at Primary location 14583 14583 14583 14583
UPS at Destination 7292 7292 7292 7292
Server at Primary Location 0 0 0 0
Server at Destination 7292 7292 7292 7292
Routers at Primary Location 0 0 0 0
Routers at Destination 0 0 0 0
Broadband set up 0 0 0 0
 M5 M6 M7 M8 M9 M10 M11 M12
100 110 120 140 155 175 200 200
15000 15000 15000 15000 15000 15000 15000 15000
2917 2917 2917 2917 2917 2917 2917 2917
983 983 983 983 983 983 983 983
983 983 983 983 983 983 983 983
2458 2458 2458 2458 2458 2458 2458 2458
2458 2458 2458 2458 2458 2458 2458 2458
34417 34417 34417 34417 34417 34417 34417 34417
34417 34417 34417 34417 34417 34417 34417 34417
8333 8333 8333 8333 8333 8333 8333 8333
2500 2500 2500 2500 2500 2500 2500 2500
37500 37500 37500 37500 37500 37500 37500 37500
12500 12500 12500 12500 12500 12500 12500 12500
29167 29167 29167 29167 29167 29167 29167 29167
13750 13750 13750 13750 13750 13750 13750 13750
833 833 833 833 833 833 833 833
417 417 417 417 417 417 417 417
4167 4167 4167 4167 4167 4167 4167 4167
10000 10000 10000 10000 10000 10000 10000 10000
7500 7500 7500 7500 7500 7500 7500 7500
4167 4167 4167 4167 4167 4167 4167 4167
14583 14583 14583 14583 14583 14583 14583 14583
7292 7292 7292 7292 7292 7292 7292 7292
0 0 0 0 0 0 0 0
7292 7292 7292 7292 7292 7292 7292 7292
0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
 Tier 1
Parameters M1 M2 M3 M4 M5 M6 M7 M8 M9
One Time Cost 10560 10560 10560 10560 10560 10560 10560 10560 10560
Recurring Cost 96479 160235 232492 317819 381575 413335 462535 530659 582667
Employee Cost 26589 47891 80617 101920 131029 142229 155091 178920 199149

Grand Total 133628 218687 323669 430299 523164 566124 628186 720139 792376

Tier 2
Parameters M1 M2 M3 M4 M5 M6 M7 M8 M9
One Time Cost 10560 10560 10560 10560 10560 10560 10560 10560 10560
Recurring Cost 96479 160235 232492 317819 381575 413335 462535 530659 582667
Employee Cost 18612 33524 56432 71344 91720 99560 108564 125244 139404

Grand Total 125651 204319 299484 399723 483855 523455 581659 666463 732631
M10 M11 M12
10560 10560 10560
670179 754184 743262
218977 255531 255531

899716 1020275 1009354

M10 M11 M12

10560 10560 10560
670179 754184 743262
153284 178872 178872

834023 943616 932694

 Tier 1
Parameters M1 M2 M3 M4 M5 M6 M7 M8 M9
One Time Cost 14212 14212 14212 14212 14212 14212 14212 14212 14212
Recurring Cost 69911 107100 152789 211549 248737 267213 303129 344686 376768
Employee Cost 26589 47891 80617 101920 131029 142229 155091 178920 199149

Grand Total 110712 169204 247618 327681 393978 423654 472433 537818 590129

Tier 2
Parameters M1 M2 M3 M4 M5 M6 M7 M8 M9
One Time Cost 14212 248717 248717 248717 248717 248717 248717 248717 248717
Recurring Cost 69911 107100 152789 211549 248737 267213 303129 344686 376768
Employee Cost 18612 33524 56432 71344 91720 99560 108564 125244 139404

Grand Total 102736 389341 457937 531609 589174 615490 660409 718647 764889
M10 M11 M12
14212 14212 14212
437712 488508 477586
218977 255531 255531

670902 758251 747330

M10 M11 M12

248717 248717 248717
437712 488508 477586
153284 178872 178872

839713 916096 905175